Work with high voltage AC and DC as well as low voltage DC. Analyze and troubleshoot electrical issues as well as mechanical and generator issues.Work with clients to resolve simple and complex electrical, mechanical, and software issues with little or no support.Customer support, customer phone calls, and responding to customer emailsTravel to customer sites for maintenance, training and repair on units as needed (domestic and international travel)Customer onboarding and documentation in HubSpotMaintenance, documentation, and upkeep of unit logsManaging of assigned service tickets in HubSpotRemote diagnosing of customer unitsWorking with warranty and non-warranty claimsDocument and report quality issues from units in the field to our quality teamAssisting the Technical Support Manager with all service-related issuesAssist with customer spare part quotationsSubmit manufacturing defects; manage the RMA processReporting of non-conforming parts with the Purchasing CoordinatorEmail and outlook calendar managementUpdating of unit documentation

Manage new business customer accounts from first contact through test and turn up. Meet B2B with customers to discuss their options and explain what our service has to offer them. Provide sales quotes based on the hardware and features that offer the best solution for their business. SIP, Hosted PBX, Revise their quote or handle objections to finalize and close the sale.Make call flow diagram of the requested call routing and offer insight and suggestions to provide a streamlined business appearance. Build call routes in the Switch, (Netsapiens, 3cx, ) with Auto Attendant, Welcome message, CID prefix, Call Queues, Time of day routing, Temporary/Holiday routing, Delayed simultaneous ring, Call forwarding, Voicemail with Email, Direct Dial, Custom caller ID name/number, E911 Offer basic training to the client and customer support. Polycom, Yealink, Cisco, Wireless VoIP, Web Phone, 3cx,

A-Z Customer service, From the time the client goes on our website or calls in to the time they drive of the lot I am with them every step of the way.Provide superior product knowledge to the client so they never have to look anywhere else.Friendly and easy to understand, I listen and have a solution for everyones needs.Provide advanced technical knowledge of the performance and engineering during a test drive.Knowledge of all available rebates per model and qualifications to help the client get the best deal on a vehicle they want.Present price quotes to customer and handle objections.Proven Closer, I understand what people are thinking.Provide ongoing support for questions or concerns long after the sale.

JOB SUMMARY Responsible for managing the central office switches deployed by Charter Communications. Specifically responsible for performing or providing support for the following functional areas; Operations, Administration, Maintenance, Provisioning. Switches may be Constant Bit Rate (CBR)/ Time Division Multiplexed (TDM) or packet based such as Voice Over IP soft switches. This role populates and maintains required data in the switch database so that the switch can be configured for Charter’s network and so that customer orders can be provisioned. ESSENTIAL FUNCTIONS OF THE POSITION Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork Manage Switch data architecture Trouble shoot IP connectivity issues Assist the field in trouble shooting NIU ( Network Interface Unit ) issues Manage switch hardware Manage Switch tables and directories Document Switch standards Configure carrier information Configure wire tap interface features Manage switch routing, rate codes and NPA-NXX Support Switch software upgrades Perform other duties as requested by supervisor including ‘On Call’ duties Trouble shoot and resolve switch related problems such as but not limited to: AMA failures, transmission or network failures, switch hardware failures etc.T-BERD | Lightspan | Fiber Optics |Electronic Theories |DACS |Analog Signals ATA | Bandwidth | Broadband | Cable Modems | Circuit Switched Networks Softphone |Codecs |Compression | Data Compression | DSL Modems | E911 911 | H323 |Internet Congestion |IP Address | IP Mapping | IP Telephone | ITU Jitter | Kbps| Lag |Latency| Mapping| MGCP |NANP | Net | Phone |Packet Switched Networks | Packet| P2P| POTS | Protocol | PSTN | ISDN | Routers Sampling | SIP Skype |Soft Switch | VoIP |VoIP Chat | VoIP Gateway | VoIP PBX |WIFI

General duties -Install, setup and program high speed internet systems in Hotels around the World. -Connect to customer equipment to provide billing and usage information. -Troubleshoot and fix wiring problems to each room from the MDF. -Work with the engineer on the property to explain, and show how to maintain our network equipment. -Travel to customer locations world wide to troubleshoot and repair faults. -Provide tier3 phone support to customer sites troubleshooting issues and sending Equipment to be swapped out or changed.

Responsible for:-Programming of a Cisco PBX-Adding, removing, and changing patch cords on a patch panel.-Internal Phone system maintenance and instruction.-Moving phones and users to new locations within the building.

General Duties-Install, operate, modify, repair or monitor-Hardware and software for all analog and digital telecommunications switches e.g. (AESS, 2BESS, 5ESS, DMS 100/200, Siemens EWSD, OSPS, AIS)-SS-7 and associated protocols, Hi-cap circuits, modems, fiber optic terminal, SONET fiber networks, T-carrier, DACS, DATAKIT, subscriber carrier and MIS systems.-Special service platforms: SLAC1000, OTB, LOTTERY, and WEATHER.-Various toll, special service and voice circuits (ADSL, ISDN, Police and 911 Circuits.)-Install/Remove and verify Jumpers for POTS, T1, ISDN, ADSL, and special circuits on frame.-Provision, Test, Troubleshoot, and/or Replace Circuit boards, Fuses, or jumpers for D4-channel banks and Hi-Cap Repeaters for 2 wire and Type 1 & 2 four wire circuits.-Use T-Berd to verify or troubleshoot T1 circuits using various line coding (1:3, 1:5, 1:7, B8ZS, ASU, MULTIPAT, and ECT.) in Kentrox bay. Schooling-Analog and Digital Transmissions and theories.-Analog and Digital hierarchy and signal conversions.-D4 channel bank and T1/Hi-cap systems and Multiplexers.-SONET, Lightspan, UMC1000, DDM2000 and OC fiber optic systems startup procedures, circuit installation and troubleshooting.-SLC96 and SLC slim bay startup procedures, circuit installation and troubleshooting. -T-Berd common and advances versions basic use and advanced functions