WislPort takes a fresh approach to whistleblowing. Whistleblowers are the CEO's best friend. Effective whistleblowing programmes allow organisations to benefit from the insights their people deliver, providing confidence and assurance to customers, stakeholders and leadership teams in an organisations culture and integrity. Our tools and services are founded on global best practice with our leadership team actively engaged in the design and development of global standards for whistleblowing and our packages cost-effective for SME's through to enterprise level.

Responsible for overseeing the Client, Product and Business requirements for Kids Talk Matters, a 10-year-old company responsible for serving children with speech & language difficulties.

After 36 years of wholesaling general trade and scholarly remainders, Sandpiper Books Ltd has now developed almost entirely into a mail order and eCommerce company selling discounted and newly published books through our monthly Postscript catalogues which we mail to over 125,000 regular book buyers, mainly in the UK.As a member of the Senior Management Team, I was responsible for overhauling the Customer Service department following a very difficult Oracle NetSuite CRM implementation. After identifying the pain points undermining the customer experience, the focus has been to build a framework, strategy and road map to support and develop an omni channel approach to managing our customer base. The underlying objective to improve our understanding of customer expectations, ensuring our team's skill sets and attributes can meet and exceed these, using more insightful BI and reporting tools so we can further optimise these customer channels with the intention of increasing customer trust, loyalty and ultimately our own revenues.

At Addveritas we believe that Whistleblowers are an asset not a liability. We give Boards the ability to reinforce their company's values and protect both their reputations and bottom lines. We believe that the correct Whistleblowing solution enables Boards to take back control of internal issues, rectify them and learn lessons. Founded by established Whistleblowing professionals, the Addveritas Team brings to bear a unique and market-leading array of experience and expertise. Addveritas's Founders and Partners have actual experience delivering and running Whistleblowing solutions in public and private sector companies. They have professional pedigrees encompassing professional services, the Military, Investigative Journalism, PR and Financial Services. Whistleblowing in Sport - Governance & Compliance Frameworks

The Financial Times is one of the world's leading business news and information organisations, recognised internationally for its authority, integrity and accuracy. It provides essential news, comment, data and analysis for the global business community. The FT has a combined (paid for) print and digital circulation in excess of 800,00 with over three quarters being digital subscribers and a global daily audience of over 2 million readers.I was responsible for developing and delivering the Customer Service strategy and operating plan to provide brand enhancing customer service, drive and retain revenue and create a more customer-centric approach in order to simplify and enhance the customer experience.

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