Steve Wick Email & Phone Number

Southern Ohio Area

Technical Support for the Southern Ohio Region, 8 schoolsManage and trouble shoot network systemsInstall and Manage AP’sRe-image and set up Laptop’s and Desktop’sInstall and Maintain projector and smart board systemsTrouble shoot Shortel phone system’sCCNA, MCTS- Win. 7config, Network+, A+HP Certified--Service Desktop's, Workstations and Notebook'sHP Certified--PC Hardware DiagnosticsHP Certified--Chromebook/Box Service Qualification Assessment

West Chester, Ohio

Manage and trouble shoot network systems for restaurants and retail storesEmail and phone supportWork with onsite technicians to get the site onlineManage AP’s (Wifi Access Points) using AerohiveRemote into Fortinet and Sonicwall firewalls to configureDispatch techniciansWork with ISP’s to determine outagesUpdate new installs

8650 Governor Hills Rd.

File restoration and system recovery using NetBackup Administration, Avamar Administrator, and NetApp Management consolesExecute SOP’s to meet and exceed requirements of Backup and Recovery SLASupport GE Enterprise customers in the Southeast United States and the United Kingdom as Storage SolutionsProvide guidance and troubleshooting optionsExpertise of the Service Now ticketing systemAvamar server builds to initiate backupsCoordinate offsite storage and tape recalls with Iron MountainAvamar 6.0 and 6.1 on GEN2, GEN3, and GEN4 hardwareNetBackup Enterprise Server 6.5.1 – 7.5NetBackup Enterprise Client 5.1 – 7.5

Mail and phone call supportAD Password Reset, UnlockRemote in using Sbridge & CulpritTicket System- remedy & USDTransition - Office 2003 to 2010Hardware & Software issuesNetwork connectionApril 2012-Sept 2012: Transition from Office 2003 to Office 2010

Upgrade and/or clean install from Windows XP and Vista to Windows 7BackupConnect to domainInstall programsBreak fix

Information Technology, Ceritfications: A+, Network+, Mcts Win 7 Configuration

Education record

Current Certifications CCENT CompTIA A+ Network+ MCTS Windows 7 Configuration