Stephen Willats Email and Phone Number

Managing, and building relationships with our ket referral partners was my primary focus. During peak periods, I had 1-2 additional staff to train and manage assisting me with outbound calling activities. As Depreciator had limited staff, I was also required to perform other duties, particularly dealing with overflow retail enquiries.Responsibilities - Maintain relationships with hundreds of active affiliates primarily through outbound calls and EDM.- Provide summary management reports with affiliate team activity and market intelligence.- Look for and exploit opportunities to bring new referrers on board.- Website optimisation to drive traffic and conversions.Achievements- Developed and delivered Depreciator’s first education campaigns for accountants.- Increased sales of commercial services substantially by implementing an effective awareness campaign.- Developed Depreciator’s first commercial quoting guide and pricing matrix,- Primary responsibility for delivering an industry-first online order system.- Managed complex onboarding, qualification, and support for complex white box product launch.

Depreciator is a niche Quantity Surveying firm exclusively producing Depreciation Schedules for property investors.A combination role primarily focused on converting inbound phone, email, and online enquiries. I also gained experience in the affiliates team contacting a large number of active referral partners to ensure their needs were being met.Key Responsibilities- Consult with retail clients to determine if a Depreciation Schedule will be a financial benefit.- Gather information required by the Quantity Surveying team to start work on the schedule/s.- Outbound sales calls following up on new leads and existing enquiries.- Responding to new inbound phone and email sales enquiries.- Providing post-sales customer support regarding questions about their schedule/s.- Assist the affiliate team with calls to our referral partners.

2dSearch is a “search only” recruitment practice that serves Australian and NZ businesses, predominantly in the ICT, or Information Communications and Technology sector.My responsibilities at 2dSeach are divided into two main areas; Relationship Management and Operational Support. 2dSearch is going through a growth phase and needed someone who could assist with Relationship Management when required and help improve IT Systems, processes and procedures to streamline operations. With my mix of sales, customer service, and technical knowledge it was a good fit.Relationship Management - Positioning of 2dSearch services and brand as a specialist ‘search only’ ICT recruitment practice .- Successfully converted candidates with hiring responsibilities to clients and advocates- Demonstrating to clients and candidates we are not just another recruitment company- Leverage parent company events targeting management to generate leads and drive new business - Presentation of candidate resumes to clients highlighting their suitability- Project managing contact and research team for each vacancyOperational Support-General support of relationship managers-Researched and implemented new VOIP phone system saving over 80% of phone spend and move to fixed cost.- Created most effective messaging workflow saving relationship managers time and increasing conversion rates.- Created quality metrics for contact and research teams.- Performed quality audit on contacts and research teams highlighting areas for improvement- Developed and implemented new system for recording contract information in CRM and audited current contracts.- Management of all IT systems; mostly cloud based.

Assisting small businesses to attract new clients and increase client retention. Website design, copywriting, SEO copywriting and advice.

Responsible for ensuring system performance, availablity, support response and resolution times comply with organisation SLAs. Involved in several full lifecycle implementations. Ran rollout and upgrade of SAPGUI front-end internationally to over 2000 users. Setup Solution Manager intergration and monitoring of all key systems including transport management.

Performed SAP technical consulting role for various clients including Cryovac, Hettich, LaFarge, RTA, Invensis; primarily SAP R/3, BW and CRM . Was also a Pre-Sales and implementation consultant for Realtech's suite of in-house produced monitoring and service desk software.

Photodisc is a division of Getty Images, which was the world’s largest provider of stock images at the time. Responsibilities & Achievements- Found and developed new wholesale channels such as Eckersley’s and FontShop- Built strong relationships with dealer network around Australia with focus on Sydney & Melbourne- Help develop loyalty program for larger clients e.g. large graphic design firms, ad agencies etc.- Converted over 50% of repeat clients to new loyalty plan - Helped organise trade shows and attend industry trade shows to increase brand exposure and build database.- Localised content for brochures, magazine ads and product catalogues- Convinced major ad agencies such as that our products were a viable alternative to their traditional and vastly more source of images in the right

Responsible for dealer sales for ASI's wholesale arm. Included advising dealers on product range, processing dealer orders, warranty returns, processing new dealer applications.