Steve Win Email & Phone Number

Dublin, California, Us

Brentwood, Tennessee, Us

Reston, Virginia, Us

•Assisted in interfacing Softlab to Epic HIS including mapped record testing for 5 hospitals. •Performed troubleshooting when orders or results didn't cross from Softlab to Epic utilzing HL7 traces.•Familiar with multiple instruments such as Cobas with DI middleware, Vitros, and Streamlab for chemistry, Stago and Stago Evolution for Coagulation, Sysmex Molis Wam, Coulter Flow, and DH for Hematology, and Atlas and UF-100 for Urinalysis. Also familiar with BacT, Microscan, and Bactec Microbiology instruments.•Built entire Quest Reference Lab test catalog and validated ordering and resulting interfaces. Also validated report formats for every test.•Responsible for troubleshooting and resolving all support requests assigned to me.•Create, test, and provide access to new Soft print queues•Built and modified individual and group tests, RBS rules, Canned Messages, calculations, Keypads, specimen tracking, built roles and user accounts in Security•Performed Softlab Oracle upgrade at 3 hospitals. Converted Meditech and HLAB to Softlab at two other hospitals•Build and test instrument interfaces, and create and validate translation tables•Responsible for all Soft Reports report creation for all sites•Convert Blood Bank data from Meditech to SoftBSA, convert Pathology cases from Meditech to Softpath•90% Travel, traveled onsite every week

Morristown, New Jersey, Us

•Support all Laboratory, Pathology, Microbiology , medical records, dietary, emergency staff , and physicians with software and hardware issues at 3 hospitals•Supported applications include SoftLab, SoftMic, SoftPath, SoftBank, SoftDonor, Ventana Vantage, Apollo PACS, Voicebrook, Neoteric, Chartmaxx, Cbord, Collector Trauma Registry, Ibex, MMF, VST, TalkStation, and Orsos.•Perform all upgrades, patches, and implementations of laboratory, pathology, and microbiology software, install, maintain, and fix Lab instrumentation and Xyplex terminal servers, create, upkeep, and modify all in-house and reference lab tests•Create change control requests and assist with SMS software packages for automatic deployment•Query creation and utilization of Access, ODBC, Crystal Reports 10, and SQL Server to pull and create reports.•Complete assigned projects within given time frame, attend and participate in all meetings, webinars, and conference calls•Obtained vendor support when necessary and assumed 24 hour on call duties for emergent issues•Train and supervise new employees, consultants and interns and consult with immediate manager on numerous issues.•Wrote scripts in Boston workstation utilizing Visual Basic Script to automate many daily processes.•Wrote and revised all nightly procedures and troubleshooting documents to assist in training and having proper documentation.•Connect with SMS, Webex, PCAnywhere, and Dameware remote connection software to troubleshoot and resolve issues•Monitor, escalate, and close helpdesk tickets, utilizing HP Service Manager software.•Perform daily system checks, downloads, file transfers, data processing and software installations.•Monitor Openview alerts, reboot and PING servers, and stop and start interfaces with Unix and PC Anywhere as necessary.•Assist physicians with VPN and RSA token remote connections and set up Outlook to an Exchange Server remotely.

•Configure Cisco 1721 Routers with two SDSL lines for fault tolerance and load balancing.•Setup wireless networks with 802.11B and G technology and troubleshoot hardware and network connectivity issues.•Install and re-install all Windows Operating Systems as well as installing and configuring multiple software platforms.•Setup Peer to Peer and Server-Client Networks and deployed new machines on site and added wireless access points.

Education record

A+, Network+, Mcp, Ccna, Itil Certified