A voluntary scouting role working for Hartlepool United reporting on potential first team signings (Permanent or Loan) as well as watching upcoming opponents and reporting on team formations and carrying out SWOT (strengths, Weaknesses, Opportunities & Threats analysis.

Responsible for maintenance and support of iExpenses system on single global instance comprising 27 entities and 25,000 potential users. Business Analyst for upcoming implementations in Spain, Romania and Bulgaria.Achievements include:Built relationships with key stakeholders and focus groups, ensuring smooth daily running of iExpenses system.Maintained of central inbox for all support queries.Representing the business’s needs to the offshore development teams for technical issues and enhancements.Trained the offshore central processing teams.Carried out the Business Analysis role, ensuring new implementations fit in with global policies and procedures and were easily absorbed.Implemented patches / upgrade OIEK, resolving the many issues it created.

Responsible for Marsh iExpenses rollout across two Canada instances (1300 users) whilst also providing functional and technical assistance with major implementations in USA and Australia. This role involved extensive travelling to North America and Australia.Obtained statutory business and functional requirements for two Canadian and one Australian entities liaising with local senior management and finance management.Built the system including employee and credit card interfaces.Held weekly calls and status updates, ensuring all stakeholders were up to date with the project and that all key personnel knew their tasks.Planned and completed all phases of testing from BSIT, UAT, regression and stress.Managed all communications relating to the project.Created end user documentation (QR Cards, FAQ’s, business processes and procedures).

Sole responsibility for iExpenses implementations as a member of a team that delivered Oracle Financials modules GL, AP, OIE and FA to 7 countries (11 entities) throughout Europe, as part of the European (Budapest based) Finance Service Centre (“FSC”) rollout project.Delivered workshops with business users in the various countries, discussing iExpenses functionality and agreeing design decisions including local statutory requirements.Discussed business processes with the FS Centre users and agreed design decisions.Prepared relevant documentation - functional specs, user guides, QRC’s, FAQ’s.Worked with technical resources to create and test employee and credit card interfaces.Built iExpenses module in various environments for different testing phases.Performed iExpenses testing.Led on-site UAT sessions with the local business and FSC users.Build iExpenses module in live Production environment.MS PowerPoint, Webex and/or hands-on End User training.

An interim position, responsible for extraction of accounting data in and subsequent creation of senior management KPIs and Management Information packs.

Supervisor of Travel & Entertainment Team supporting Marsh UK (6 x FTE’s). Scope included processing and payment of 3,000 expenses per month (£25m annual spend), expense auditing and delinquency reporting to 35 budget holders and corporate card management (3,000 cards, £21m annual spend).In 2001 seconded to the Oracle Financials team to carry out end-user training to UK and Ireland Super-user base for upcoming iExpenses implementations to 6500 users.

Part of a team of 4 in charge of expenses processing and reporting for Marsh UK. Work included daily resolution of queries and creation of numerous presentations and training sessions detailing process changes.

Resolution of general accounts and order queries generated by human error or system error.