Steve Woods Email and Phone Number
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Over 25+ years experience in the industry with exceptional technical management, team building, and Information Technology skill-sets. A high-energy problem solver with a tremendous capacity for planning and analysis as well as customer management expertise. Dominant traits are accountability, reliability, dedication, can-do attitude and team orientation.Specialties: • IT/Infrastructure Planning • Sarbanes-Oxley Compliance • Network Security• Vendor Management • Project Management • Capacity Planning• Cost Analysis & Evaluation • Budget Management • Finance & Procurement• Intellectual Security • Departmental Staffing • Employee Evaluations• Systems Documentation • Business Continuity Planning • PCI Compliance• Customer Service • Help Desk Support • Team Building
Teleco South Florida
View- Website:
- telecosouthflorida.com
- Employees:
- 18
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Vice President Of TechnologyTeleco South Florida Jun 2010 - PresentDeerfield Beach, FlWith over 30 years experience Steve's expertise is in IT services and support as well as extensive exposure in phone system solutions as they pertain to business requirements. He is dedicated to customer service and keeps our clients both informed and up-to-date with what may need to take place within their environment to grow and enhance both the employee and customer experience. His primary goal is to ensure the solutions we offer accommodate customer needs as well as allow for future growth and business expansion.
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It DirectorBluegreen Corporation Jan 2001 - May 2010Responsibilities in all aspects of designing, building and maintaining a wide-area network (WAN). Led a professional staff involved in support of multiple operating systems including: Microsoft Windows (all platforms) and IBM iSeries. Guided a team of 45+ employees and contractors assigned to supporting custom software, implementing new application development and maintaining day-to-day systems. Supervised over 600+ support calls each week and enhanced the knowledge and abilities of our users and technicians by providing computer education and effective communication. Managed vendor involvement on IT projects to control costs and assure timely delivery on objectives. Pprovided weekly reporting on all IT initiatives to upper management displaying current progress and estimations on completion. Responsible for 80+ remote sites. Responsible for producing annual budgeting forecasts to senior management to aide in reducing costs while accommodating technologic advancement and employee compensation.Accomplishments: Designed and implemented a fiber-optic backbone to ensure network stability and reliability also accommodating future growth. Deployed Cisco networking solutions to ensure network security and safeguarding of all intellectual company property. Created a MS Terminal Server environment, utilizing blade technologies, in order to reduce costs of employee workstation replacements and centralize data and document storage. I produced multiple company policies to ensure compliance with both Sarbanes-Oxley and PCI initiatives. I effectively managed the rollout of various Microsoft technologies in compliance with the company’s Enterprise Agreement including: Exchange 2003/2007, Windows XP and Windows 7, Office 2003/2007, Forefront Security and Identity Management. I also worked through a major reduction in force while maintaining support initiatives as well as continuing to motivate and increase employee morale. -
Sr. Director, Mis And Customer ServiceHotoffice Technologies 1997 - 2000Senior Director, Management Information Systems/Customer Satisfaction for the world’s first national, award-leading Web-based intranet company, providing virtual online services to small to medium-sized businesses. Key member of management team responsible for operations, vendor management, project management, customer service, and information infrastructure planning. During tenure, HotOffice.com registered over 50,000 small businesses and 100,000 users, requiring tremendous scaling in technical capacity and customer support. Led team of IT professionals, directing all aspects of server and database operations including, security, capacity planning, and systems documentation. Managed a wide diversity of systems, including Windows NT, Windows 2000, and Sun Solaris platforms on multiple production servers, domain servers, and over 60 development team servers. Worked closely with senior management on the architecture of a Java, C++, SQL 7.0/2000, and ASP e-commerce application suite researching best-fit hardware/software foundations based on engineering/marketing requirements. Also, taking on the added responsibilities of a call-center, over-seeing a team of customer support representatives, leading the primary customer interface function in a “high-touch” technical business, including inbound customer service, technical support, and e-mail customer communications. On a weekly basis, managed call center operations with 500+ inbound customer support calls and e-mail, as well as 100+ internal support requests involving high-priority development requirements. This met 100% of objectives for responsiveness.
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Mis ManagerCps Communications 1985 - 1997MIS Manager for a small publishing firm focused on the healthcare field providing customers with detailed media information regarding pricing and placement of medical related advertising. Primary areas of responsibility included designing, developing, and deploying internal software applications, as well as web-site architecture, and overseeing development staff. Managed computing systems from Data General AOS/VS, Macintosh, DGUX AV4000 utilizing Novell 4.11, eventually transitioning to Windows NT. Applications platforms ranged from .CLI, UNIX Shell-Scripting, and Business Basic, porting to Fortran in both a UNIX and Windows NT environment. Performed re-architecture on all accounting and related database applications moving into a Microsoft Access, user-friendly, application database. Ultimately responsible for the research, evaluation, and procurement of the entire communications and computing infrastructure including, but not limited to, phone systems, voice-mail, cellular and pager services, web-site design and implementation, and server configuration and deployment.Accomplishments: Promoted from Sr. Programmer to Data Services Manager to MIS Manager within two years of tenure. Three major operating system conversions from Data General’s AOS/VS to DGUX to Windows NT. Successful, seamless conversion of application data from a Fortran data environment to Microsoft Access 2.0.
Steve Woods Skills
Steve Woods Education Details
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United States Air ForceComputerized Inventory Management - Univac 1050Ii -
Roy C. Ketchum High SchoolHigh School Diploma
Frequently Asked Questions about Steve Woods
What company does Steve Woods work for?
Steve Woods works for Teleco South Florida
What is Steve Woods's role at the current company?
Steve Woods's current role is Data Systems Engineer.
What is Steve Woods's email address?
Steve Woods's email address is sw****@****uth.net
What is Steve Woods's direct phone number?
Steve Woods's direct phone number is +195436*****
What schools did Steve Woods attend?
Steve Woods attended United States Air Force, Roy C. Ketchum High School.
What skills is Steve Woods known for?
Steve Woods has skills like Vendor Management, Security, Troubleshooting, Network Security, Software Documentation, Networking, Project Management, Customer Service, Disaster Recovery, Servers, Help Desk Support, It Management.
Who are Steve Woods's colleagues?
Steve Woods's colleagues are Ann Geritano, Krishna Akella, Phil Jones, Lwando Ngcongo, Collbie Reinaglle, Don Suozzo, Chathuranga Iresh.
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