Steve Wooster Email & Phone Number

I was asked back to CTS Retail after redundancy. The role was slightly different to the support operator role that I had done before. In this role I was given more responsibility. Examples of my new responsibilities were as follows:Novell Server managementRemoval and retrieval of database corruptionsRemote Hardware installation (Printers, Receipt printers Hand Scanners, Cash drawers)Microsoft RMS and POS2009 installation on Windows systemsSecuring the Building at the end of a shiftIn this role I would also take a sales line for EPOS partners which is a hardware outlet from CTS Retail. For this role I would Advise customers on how much a product is, what the function of the product is and what product I would recommend for their business.This role has helped me advance in my understanding of Windows OS including XP, Vista and 7. Taking the EPOS partners phone line has also helped me develop better sales skills.

My role at CTS Retail was to answer telephone calls from companies that CTS support. The major companies that we supported were Wickes, Topps tiles and Charlies stores. As a support operator I would log any issues that the user was having and try to fix the issues by dialing in remotely or getting the user to do hardware checks. A good example of the types of calls I would be getting through on a daily basis is a download would be needed to be done on a chip and pin pad for Wickes, When this problem occurs, I would dial into the till and locate the appropriate file and wait until this was downloaded. When this is done we would get the user to test and make sure this is all working. The CTS support desk works together as a team by assisting each other on the problem at hand and will all have input into the more challenging calls on the system. My role was to mainly take the phone calls and try to fix as much as possible but if not possible then to send over to the support associates. Another job that I would do as a support operator would be to do call backs when necessary to get the user to test their system if they have had an issue and they have needed assistance. This role at CTS has helped me develop my telephone manner and has enabled me to use a variety of different software. The software I have learnt to use from this role are:VNC, Sunrise helpdesk software, Radmin, PCC, SQL and Outlook.

As a general assistant at Tesco my job primarily was on the beers, wines and spirits department. On this department my job was to fill the shelves appropriately and tidy as needed. Also on this department I was working as part of a team to instruct each other on what is going on and what needs to be filled. Very often we would work together on filling the shelves to double the quickness of them being filled. A good example of this is when the shop on Sunday closes at 4pm one of us would put the stock out on the floor just under the shelves well the other team member will fill the shelves. This saves time having just one member finding where the stock goes and more than doubles the work rate. Another job I was able to do in Tesco was working as a cashier. As a cashier I have developed excellent communication skills by talking to customer's and helping them when needed. A big part of this is being polite to the customers, smiling and making sure I can help them as much as possible.As a cashier my job was to scan the products people have bought, pack the customer's bags if they would like and use the till screen to calculate how much the total will be and how much change will be needed if they pay with money. Also working on this department enables you to be part of a team that is always working together to help one another and be there for each other to help solve problems when problems arise

National Diploma, Ict, Pass

A Pass is equal to 4 C A level grades

Applied Mathematics

For this qualification I achieved a GCSE grade C

First Diploma, Ict, Merit

A merit grade is equal to 3 B GCSE Grades

Business English, C

Education record

French D Media Studies E Science E