The Senior Manager, Enrolment, Progress and Awards provides high level strategic leadership in the effective delivery and continuous improvement of Victoria University’s enrolments, academic progress, awards and graduations for all student cohorts. With a strategic focus on service, the Manager will ensure that there is co-ordinated planning and reporting; that the management of enrolments, progress and awards is seamless and timely, and is supportive of and in accordance with VU’s policies and procedures, compliance and legislative framework. The position is responsible for leading the team to effectively manage efficient service delivery. The Senior Manager will work in a consultative manner with key internal and external clients and partners, and be accountable for providing expert advice on enrolments, academic progress and awards and contribute strategically to ensure the needs of the University continue to be met.

The Manager, Enrolment and Student Financials provides high level strategic leadership in the effective delivery and continuous improvement of Victoria University’s enrolments and student financials management processes for all student cohorts. With a strategic focus on service, the Manager will ensure that there is co-ordinated planning and reporting; that the management of enrolments and student financials is seamless and timely, and is supportive of and in accordance with VU’s policies and procedures, compliance and legislative framework. The position is responsible for leading the team to effectively manage efficient delivery of enrolment of onshore and offshore students; fee collection and communications; refunds; invoicing; and financial audit support. The Manager will work in a consultative manner with key internal and external clients and be accountable for providing expert advice on enrolments and student financial processes, and contribute strategically to ensure the needs of the University continue to be met.

The Student One Project – a Vocational Education & Training (VET) Student Management System (SMS) was approved to provide system functionality to better support VET compliance and student administration requirements. 'Go Live' (beginning of Jan '19) is tight to realise benefits for VU – we're all working together to make student and staff experience better, with further improvements to continue throughout 2019.Main Tasks:1. Business Process Improvements Provide specialist knowledge of the TAFE sector and Student Administration to identify Victoria University business process improvements across the student lifecycle through the Student One SMS implementation and work with the Business Analysts to ensure Polytechnic and Student Admin requirements are clearly articulated and new procedures are accurately captured. 2. Business ReadinessDrafting Business Readiness Plans and liaising with stakeholders to finalise.Contribute to Business Readiness activities to ensure the business are ready to utilise the system at go-live. Process advice to support project activities.3. Supporting new users of Student OneContribute to the identification of benefits and challenges of using the new system and contribute to the development of strategies to mitigate some of those challenges. 4. Assist with decision making on strategic issuesProvide decisions where required to or use judgement to seek further advice from business colleagues/higher level authority where needed to make decisions on changed processes.5. Participate and support project activitiesIn addition to role responsibilities, provide support to Project Team activities as required to contribute to overall Project outcomes.

Working with the Student Administration Services team as a project adviser supporting business process improvements and implementation of TAFE Automation online!Some of the associated tasks thus far (April - Dec 2015)• Commencement of the Automating TAFE Online Project.• Development of the newly created TAFE Business Improvement Process and Systems Group.• Assisting VUIT with the ASQA Registration and HESG Audits.• Updating of relevant business procedures and processes to support compliance.• Assisting with regulatory requirements in preparation for 2016.• Assisting/updating of relevant business processes to meet ASQA and HESG compliance.• VU systems – especially VUConnect and the relevant work arounds.• Improvements in compliance for VUIT.• Assisting Registration of RTO status for VU.• Change Plan to introduce a leaner but more collaborative working approach.• System improvement with TAFE Enrolments online.

• Lead the activities of the centralised Student Management Centre to ensure that all functions are carried out with a student focus, including but not limited to:- Enquiries- Applications- Enrolments- Credits / Advanced Standing- Deferrals- Fees & Charges / Student Loans- Withdrawals- Completions / Student Graduations• Oversee liaison with external bodies as required for student management activities – e.g. Centrelink, Delta, VTAC, VASS, VETASSESS, Worksafe, Australian Apprenticeship Centres.• Responsible for the operational system administrator role for the Student Management System, including but not limited to the identification, research and development of customisations, and the further application of existing functionality.• Responsible for the development and implementation of Institute wide student management policies, procedures and directions.• With the Student Engagement Officers, develop, lead and direct strategic activities across the Institute related to student management, including but not limited to:- New initiatives- VET Fee Help- Fees & Charges directives- Eligibility exemptions- Enrolment Days / Open Days- Institute tours- Preparation of student pre-enrolment information- Customer service initiatives - Policy/direction for Student Management Centre activities• Partner with the Institute Sales and Marketing Team on promotional activities specifically related to student recruitment (e.g. Tertiary Information Service (TIS) tours, Job/Career Expos, secondary school visits, etc.).• Responsible for the effective and efficient provision of student services, and the supervision and leadership of the Student Services Officers.• Provide high quality reports, submissions and other business documents as required.• With the Manager Student Services, and the Student Engagement Officers, take a lead role in the development, implementation and review of operational plans across the Student Management Centre.