Steve Wurst Email & Phone Number

Bloomington, Minnesota, United States

Minnesota, United States

• Managed store staffing, including hiring, training, and performance management processes• Led employee engagement activities through effective communication and delegation of important initiatives, resulting in lower employee turnover and better financial results• Provided feedback to team members during regular performance conversations using corporate and personal feedback systems • Merchandised store using analysis of clientele and sales history, ensuring seasonally important and impulse products were readily available for purchase, maximizing sales and profit• Optimized inventory levels through accurate maintenance of on hand quantities, stockroom organization and exceptional merchandising, resulting in a decrease in investment of about $100,000 in two years• Oversaw the understanding, compliance and enforcement of all legal obligations, including pharmacy, food handling, safety, tobacco and financial services• Managed the entire pharmacy operation, including staffing, training, sales and inventory, resulting in improved engagement, customer service and sales in each location managed• Maintained positive vendor relationships ensuring sales and merchandising met mutual expectations• Coordinated customer dispute management, measured by customer satisfaction, which was consistently at or near stretch goal, and also resulted in positive resolution without any escalation• Reached top 1% in company in asset protection management in 2018• Mentored new store managers through regular meetings to promote their success and development • Opened two new stores, both of which were profitable within one year, when three years was expected• Relied upon as a lead in the district for problem solving many report issues (daily cash, shrink, yearly inventory), achieving corporate results, assisting struggling stores, and training staff members• Reached customer delight stretch goals by executing a plan for engaging and educating team members

Master’S Degree, Business Administration And Management, General

Bachelor’S Degree, Biology/Biological Sciences, General