Promoted to Senior Manager with increased responsibilities in pre-opening new properties.

Coliwoo is a leading accommodation provider in Singapore with over 2000 keys across 12 properties. I am responsible for the overall operations management of the properties in my designated cluster.Lead and supervise all operation staff (Operations Managers, Assistant Operations Managers & Operations Executives), to ensure daily operations is running smoothly and efficiently.Review the operations processes and workflow to maximize tenant's satisfaction.Monitor day-to-day facilities and maintenance operations.Conduct regular inspections of properties and perform preventive property maintenance promptly to keep the property functioning in good condition.

Section Head - Housekeeping790 guest rooms 5-Star luxury hotel with full convention spaces. Report to Executive Housekeeper. In charge of Public Area, Poolside, Gym, Landscape and Florist.Occasionally take on the role of Manager on duty for guest rooms.

Manager on duty - Housekeeping 677 guest rooms 5-Star luxury hotel with full convention spaces.Report to Housekeeping Manager (Department Head).In charge of work safety training, new room attendant on the job training and work injury report.

Metro Residences is a Serviced Apartment provider with presence in Tokyo, Sydney, Hong Kong and Singapore. There was strong growth in terms of room inventory from 80 apartments to over 300 apartments between the year 2016 and 2018. • Head of division, managing daily operations.• Top decision maker for Front Office, Housekeeping and Facility Management. • Execute marketing and promotional activities with CEO and Head of Marketing.• Manage relationship with external vendors and conduct assessments. • Fine specimen of a servant leader. Maintain high moral and strong team rapport.• Powerful motivator and trainer to staff. Equip new team member with a can do attitude. Lead the company to an all-time best record of 4.5* on Google, accumulating over 100 reviews yearly. • High awareness, willingness and tenacity to meet the demands of even the most demanding guest. • Expert at complaint handling due to having strong ability to listen and understand what every unique guest needs.