Managed SAM Technical LeadResponsible for the implementation and support of the FlexNet Management Suite and Snow License Manager environments hosted in the NTT Cloud

Technical Lead for the Dimension Data Managed SAM team

End User Compute TeamSpecialising in Microsoft System Center Products and Software Asset ManagementThe End User Compute business unit is Australia’s leader in design, consultation, implementation, upgrade and support of all major components constituting the enterprise system. Dimension Data's areas of expertise, working with the world’s leading vendors, cover network operating systems, messaging, systems management, server technologies and software licensing.

Employed on a contract basis as a QA Integration & Deployment ConsultantResponsibilitiesWorkload ManagementResolve QA related incidents and problems in accordance with agreed standardsIdentify and recommend improvements to standard processes.Ensure compliance to corporate governance standards and escalate potential breaches. Ensure efficient delivery of services, including ongoing monitoring of service performance against targets.Develop effective relationships with customers, including monitoring and maintenance of OLA’sPerform rollout and rollback testing in accordance with established standards.Make recommendations to resolve constraints where those constraints cannot be resolved by the resources available to the team.Escalate cross-team issues such as priority conflicts that cannot be resolved by own initiative

Employed on a contract basis to Network Rail as a SMS Architecture Design Consultant.ResponsibilitiesDesign and Implement the complete replacement of current SMS 2 system including upgrading from NT4-W2K/SQL 7/SMS 2.0 SP3 to Windows 2003/SQL 2000 SP3/ SMS 2003Support and maintenance of SMS servers.Review of existing SMS 2.0 infrastructure with proposals for correcting ongoing issues.Deployment of 22000+ SMS clients across 35 SMS 2003 sitesImport of all previously created SMS queries, collections, programs, packages, programs and advertisementsFull SMS 2003 site design and procedural documentation.Provide technical leadership and focus to the team to implement SMS and efficiently deliver required applications to the users.Provide SMS documentation.Managing relationships with 3rd parties internally and externallyConfiguration and Installation of SMS 2003 serversDevelop optimisation and troubleshooting scripts to improve performanceEnsure backup of system and disaster recovery proceduresStrategies for future development of system.

Employed on a contract basis to W.S.Atkins as an SMS ConsultantResponsibilitiesSupport and maintenance of approx 100 SMS serversProvide strong technical leadership and focus to the team to implement SMS and efficiently deliver required applications to the users.Provide SMS documentationProvide a daily rota for team membersSchedule the implementation of SMS serversLiase with WS Atkins on SMS related issues and it’s impact on the WS Atkins environmentDevelop optimisation and troubleshooting scripts to improve performanceEnsure backup of system and disaster recovery proceduresStrategies for future development of system. For Example SMS 2003/Topaz

Outsourced to IBM when they took over NTL as a managed serviceAchievements Compiled the User Guides for the IBM Production Application Distribution Systems.Designed and produced technical documentation of “IBM Standard” for Application installs.Power Point presentations to National Project Board level.21000+ Desktop/Laptop NT4/Win98 rollout for NTL Ltd including RAS, ISDN, Office97, Netscape & Citrix clients.Network rollout and migration of 22,000 PC’s capturing & restoring user specific dataDriving production of rationalised, National Support Processes for Windows 2000Production and definition of risk assessments, business cases, specifications & proposals and requirements capture for new applicationsBespoke application user acceptance testingPublication of results & documentation of all projects implemented to ensure correct future usage of systemsManagement of pilot installations, project development and definition of processes & progress tracking

Employed on a contract basis as a Senior Systems Engineer when they were known as NTLResponsibilitiesPart of a 4 man team responsible for support and maintenance of approx 50 SMS serversResponsible for distributing applications via SMS to the users (approx 21,000)Provide SMS documentationConfiguration and Installation of SMS serversResponsible for daily backups and maintenance tasks of SMS serversTroubleshoot distribution of applicationsDeal with calls through Remedy from NTL concerning SMS issuesRun and check status of various SMS scripts (SMS components, Cap lockouts, etc)Check status of all SMS accountsSolely responsible for supporting and managing the rollout teams (UK wide) which included Engineers and Floorwalkers.Technical owner of the Seagate DMS SuiteManaging relationships with 3rd parties internally and externallySolely responsible for the packaging excess of 300 software applications (standard and bespoke) in MSI format for distribution via SMS 2 to all of the client’s associates workstations across a mixed Win98, NT4, Windows 2000 Network.Recommendation of procedures and methodology to both IBM and NTL Senior Management, ensuring compliance within the organisation as a whole.Investigating applications and sources so as to document manual installs.To ensure all applications are packaged to the NTL/IBM standard, tested and documented prior to replicating the application(s) to the NTL estate.To recommend procedures and methodology to both IBM and NTL upper management along with ensuring all other associated department’s work within these recommendations.To provide 3rd Line Support on NT4, Windows 98, Seagate DMS and Build Servers. This was achieved where possible using Wininstall™ 6.04,6.5,2000, SMS 2, Sysdiff™ or the manufactures unattended installation routine, down to registry level using tools like Windiff™ to confirm differences between base build and packaged machines.To provide a 24 hour @ 365 days per year callout service.