Senior Vice President Of National Operations
Marietta, Georgia, Us
Complete operational, forecasting and reporting responsibility for CAN’s largest sales channel. Responsible for providing stability, leadership and transparency in all areas of National and Regional Sales. Created, developed and managed Sales Support organization to continuously improve sales partner and merchant experience. Partnered with product and sales teams to roll out and measure the efficacy of new products and promotions. Worked with EVP of National Sales, President and COO, and sales leadership on product development, reporting, forecasting and support. Built and managed sales and expense budgets, forecasts and predictive sales models.As VP of Operations, responsible for managing Operational functions including Credit & Administration, Underwriting, Customer Service, Asset Management and Collections. Was the Senior Underwriter for CAN for over 6 years. Developed the scoring and underwriting protocols that became the standard in the Merchant Cash Advance industry. Recruited, hired, trained and developed top talent across all operational areas. Built transparency, flexibility and redundancy into every department and job function. Took a hands-on approach to managing all operational functions, and eliminated barriers between departments. Maintained a high-morale, high-energy, professional atmosphere via empowerment, delegation, open lines of communication and leading by example. Served as a mentor and resource to new hires at all levels of CAN. Participated in interview process for new executives.