Steve Armitage Email and Phone Number
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Steve Armitage personal email
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Engaged and committed Senior IT professional with a passion for business change combining People, Process and new Technology. Comfortable in Business and IT arenas with the ability to bridge the gap. Core business competencies include; logical and organised with clear analytical thinking (problem shaper and solver) through to delivering successful outcomes. Possessing strong personal values and great interpersonal skills in; interacting, networking and presenting at all levels. Expert Airport domain knowledge gained over nearly 30 years, with a deep passion and desire to see it succeed.
Heathrow
View- Website:
- heathrow.com
- Employees:
- 5596
- Company phone:
- 0844 335 1801
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Head Of Technology Design And InnovationHeathrowLondon, Gb
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Head Of Technology Design & InnovationHeathrow Apr 2020 - PresentHounslow, England, Gb
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Head Of Innovation & Intelligent AutomationHeathrow Jan 2018 - Apr 2020Hounslow, England, GbDigitalisation, intelligent automation (physical and virtual) and smart connected devices are set to transform every Heathrow stakeholders’ experience and business. The Purpose of the role is to help the airport prepare for this revolution and to make the right future happen sooner
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It Futures ManagerHeathrow Jul 2016 - Jan 2018Hounslow, England, GbTo discover, explore and provide leadership for the adoption and exploitation of new technologies and information approaches at Heathrow – bringing the best innovative technologies to the airport either in alignment with known business needs or breaking new ground. To contribute to the strategic design, planning and updating of investment programmes. My main focus was the Heathrow operation and 'below the wing'.
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It Portfolio Manager, Airport ResilienceHeathrow Oct 2013 - Jun 2016Hounslow, England, GbWorking with strategic business change leads to develop; architectures, roadmaps and investment plans to deliver Airport Resilience strategic priorities. Working with IT Programme Delivery to enable successful delivery.
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It Relationship Manager - SecurityHeathrow Jan 2011 - Sep 2013Hounslow, England, GbActively managed and provided guidance to stakeholders and customers in leveraging value from IT and its services. Business areas covered; Technical Standards and Assurance (including Group Security), Campus Security and Operations Improvement. Scope ranged from a single point of escalation for failures in IT service, development of IT to supporting business strategic aspirations.
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Business Analyst Manager, ItHeathrow Jun 2009 - Dec 2010Hounslow, England, GbEstablished Heathrow Airport business strategies ensuring £133m of Heathrow IT budget maximised return on investment. Guided the business towards understanding the implications of change brought about through process/automation. Worked with the business establishing initial case for change and securing required funding.
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Workstream Leader T5 Transition ProgrammeBritish Airways 2005 - Dec 2008Middlesex, GbWorkstream leader within the £440m new Terminal 5 Project whose responsibility was to transform the BA operation at Heathrow and provide the airline with cost effective competitive advantage. As a result T5 is delivering the best BA operational performance since records began – punctuality, baggage and customer satisfaction (up 11 points on 2007). -
Senior Manager Corporate Employee Self Service And IntranetBritish Airways 2002 - 2005Middlesex, GbResponsible for leading and developing major elements of the double award winning £50m ESS Programme. Alongside substantial cost reductions self service became the standard way of working with over 90% of employees using it weekly
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Director Core Business Online, Ba.ComBritish Airways 2001 - 2002Middlesex, GbResponsible for the non-selling activity on BA.com, reducing servicing costs and increasing functionality. As a result BA.com became more than just a selling tool, and moved towards the award winning site it is today.
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North American Development Manager, EbaBritish Airways 2000 - 2001Middlesex, GbManagement of BA.com’s US and Canadian suppliers and liaison between North America and the BA.com development team in the UK. As a result this important new channel was effectively managed.
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It Business Manager, Sales & MarketingBritish Airways 1998 - 2000Middlesex, GbResponsible for the relationship with US Sales & Marketing and the IT organisation in London. As a result BA Americas sales and marketing campaigns were more successful.
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Manager Airport Information Systems For AlliancesBritish Airways 1997 - 1998Middlesex, GbResponsible for resolving airport IT implications of the oneworld alliance (American Airlines, Qantas, Cathy Pacific, Finnair). As a result the oneworld alliance launched with basic common functions e.g. through check in and lounge access.
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Principal Operational Research (Or) AnalystBritish Airways 1995 - 1997Middlesex, GbLed the team delivering OR support to Customer Services and Manpower Planning, resulting in improved operational efficiency for the BA operation at Heathrow Airport
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Senior Industrial EngineerBritish Airways 1993 - 1995Middlesex, GbWorking in the embryonic process engineering department to deliver process improvements, simplification and improved customer service to BA’s call centres
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Information Management Programmer / Business AnalystBritish Airways 1987 - 1993Middlesex, GbDevelopment, analysis and specification of the relational database to support the Executive Club. Enabled individuals to collect miles as they flew and created marketing opportunities.
Steve Armitage Skills
Steve Armitage Education Details
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Lancaster UniversityMba With Distinction -
Aberystwyth UniversityEconomics & Business Studies
Frequently Asked Questions about Steve Armitage
What company does Steve Armitage work for?
Steve Armitage works for Heathrow
What is Steve Armitage's role at the current company?
Steve Armitage's current role is Head of Technology Design and Innovation.
What is Steve Armitage's email address?
Steve Armitage's email address is st****@****rld.com
What is Steve Armitage's direct phone number?
Steve Armitage's direct phone number is +120347*****
What schools did Steve Armitage attend?
Steve Armitage attended Lancaster University, Aberystwyth University.
What skills is Steve Armitage known for?
Steve Armitage has skills like Process Improvement, Stakeholder Management, Team Leadership, Management, Airlines, Change Management, Airports, Aviation, Project Management, Program Management, Analysis, Leadership.
Who are Steve Armitage's colleagues?
Steve Armitage's colleagues are Emad Fayek Hanna, Jacqueline Docherty, Asam Ahmed Shakoor, Habeel Bin Zahur, Ross Thompson, Cerise Leacock, Dean Wright Cpa.
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