Steve F. Email & Phone Number

Boston, Massachussetts, US

Boston, Massachusetts, US

• I lead or assist with all operations, people management, and support management. My goals are problem solving, team building, and enriching the open source experience of our employees and community.
• Take a holistic approach to my contribution to company culture with employee learning, facilitating communication, and inclusive hiring.
• Help implement company policy to empower employees.
• Serve as a confidential sounding board for employees to raise concerns with, and begin a direct process to conflict resolution or process improvement.
• Maintained communication with our community via video updates, blog posts, changelog updates, and direct interaction in Discord.
• Keep an eye to the future as I approach my obligations to the company’s people ops, culture, policy, and relationship with engineering.

Glen Allen, VA, US

• I supported internal trials for unreleased products. I tested devices and trained individuals and groups throughout the organization.
• Rolled out thousands of new devices to over 800 testing participants ahead of schedule and with less than 2% user failure.
• From scratch, developed a new training program for all new and existing employees in the division.
• Created technical documentation and training used by testing participants that resulting in over 90% first time issue resolution.
• Optimized inventory processes and procedures to provide 98+% inventory accuracy (up from ~50%).

Cupertino, California, US

• I served as an internal trainer and product manager. These trainings served over 100 employees.
• Handled on-site training — from beginners to experienced users, in group, one-on-one, and remote settings
• Used various applications to create thorough, engaging training content
• Coordinated and lead special training events
• Maintained training records for employee development and policy compliance
• Evaluated training needs in multiple departments, creating solutions when necessary