I lead or assist with all operations, people management, and support management. My goals are problem solving, team building, and enriching the open source experience of our employees and community.• Take a holistic approach to my contribution to company culture with employee learning, facilitating communication, and inclusive hiring.• Help implement company policy to empower employees.• Serve as a confidential sounding board for employees to raise concerns with, and begin a direct process to conflict resolution or process improvement.• Maintained communication with our community via video updates, blog posts, changelog updates, and direct interaction in Discord.• Keep an eye to the future as I approach my obligations to the company’s people ops, culture, policy, and relationship with engineering.• Manage projects with a simple, results-driven approach. Some example were website redesign, network abuse management, and hiring.

I supported internal trials for unreleased products. I tested devices and trained individuals and groups throughout the organization.• Rolled out thousands of new devices to over 800 testing participants ahead of schedule and with less than 2% user failure.• From scratch, developed a new training program for all new and existing employees in the division.• Created technical documentation and training used by testing participants that resulting in over 90% first time issue resolution.• Optimized inventory processes and procedures to provide 98+% inventory accuracy (up from ~50%).

I served as an internal trainer and product manager. These trainings served over 100 employees.• Handled on-site training — from beginners to experienced users, in group, one-on-one, and remote settings• Used various applications to create thorough, engaging training content• Coordinated and lead special training events• Maintained training records for employee development and policy compliance• Evaluated training needs in multiple departments, creating solutions when necessary