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Steve Dunn Email & Phone Number
Business Growth Adviser
at
Oxford Innovation Advice
1 work email found
@digitallysociable.co.uk
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Business Growth Adviser
Location
West Midlands, England, United Kingdom
Company size
Who is Steve Dunn? Overview
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Quick answer
Steve Dunn is listed as Business Growth Adviser at Oxford Innovation Advice, a with 89 employees, based in West Midlands, England, United Kingdom. AeroLeads shows a work email signal at digitallysociable.co.uk and a matched LinkedIn profile for Steve Dunn.
Steve Dunn previously worked as Business Support Adviser at Oxford Innovation Advice and Customer Success Manager at Gearset. Steve Dunn holds Mba, Mba from The Open University.
Company email context
Email format at Oxford Innovation Advice
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{first}@digitallysociable.co.uk
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AeroLeads found 1 current-domain work email signal for Steve Dunn. Compare company email patterns before reaching out.
Profile bio
About Steve Dunn
I am an experienced Head of Customer Success currently working in a B2B SaaS business, who communicates effectively at all levels be that face to face, in writing, or online.My proven ability to build commercially effective relationships with customers giving them the confidence that I am an effective trusted advisor.A strong team player who works across teams to ensure that objectives are achieved and delivered on time. Being well organized with a good eye for detail has allowed me to build strong project management skills.Focused upon maximising retention, identifying uplift and cross-selling opportunities in order to drive customer lifetime value.
Listed skills include Business Planning, Marketing Strategy, Business Strategy, Strategy, and 49 others.
Current workplace
Steve Dunn's current company
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Oxford Innovation Advice
10 roles
Steve Dunn work experience
A career timeline built from the work history available for this profile.
Business Support Adviser
Current
Nov 2023 - Present
Customer Success Manager
Aug 2022 - Nov 2023
Head Of Customer Success
Defined and implemented the Customer Success strategy with a new team and the introduction of a new pricing structure.Leading on a project to refresh and update our Help Centre content and integrating customer questions into our content to reduce Intercom messaging.Set up customer post-trial communications using Intercom reducing churn.Manage customer messaging in Intercom reducing 1st response times setting up macros and improving response quality.Manage customer… Show more Defined and implemented the Customer Success strategy with a new team and the introduction of a new pricing structure.Leading on a project to refresh and update our Help Centre content and integrating customer questions into our content to reduce Intercom messaging.Set up customer post-trial communications using Intercom reducing churn.Manage customer messaging in Intercom reducing 1st response times setting up macros and improving response quality.Manage customer cancellation requests and review support needs.Work closely with our Product team to ensure new releases are supported with good quality content.Set up a Daily Fixes blog (video and written content) to give customers more product insights and use cases.Set up webinar series for our existing customer base.Work closely with the marketing team to develop customer content and email outreach.Manage a team of 5. Show less
Jul 2021 - Aug 2022
Customer Success Manager
Onboarding of new customers.Gain an understanding of the customers' goals and objectives in order to position training and support.Manage contract renewals, uplift negotiations.Act as Voice of the Customer capturing insights, ideas, and frustrations.By building trust and working closely with customers, I am able to identify projects and cross-sell opportunities.Work with our Support and Engineering team to solve customer issues.Mentored and supported new team members… Show more Onboarding of new customers.Gain an understanding of the customers' goals and objectives in order to position training and support.Manage contract renewals, uplift negotiations.Act as Voice of the Customer capturing insights, ideas, and frustrations.By building trust and working closely with customers, I am able to identify projects and cross-sell opportunities.Work with our Support and Engineering team to solve customer issues.Mentored and supported new team members across different time zones.Managed projects such as setting up our team training program, instigated, and ran a project to deliver free training in conjunction with Google Digital Garage. Promoted from Onboarding Specialist. Show less
Jun 2016 - Jul 2021
Business Owner
Increasing customers websites visibility for relevant searches on Google.Utilizing, keyword research, on-page optimisation and link building.Resulting in an average site traffic increase of 11%.
Nov 2015 - Jun 2016
Account Manager
Recruited clients onto various business support programmes.Presented at regional business events to raise awareness of our support offering.Developed strategic partnerships with key stakeholders to ensure effective lead generation and programme awareness.Wrote and ran a number of digital marketing workshops focusing on Search Engine Optimisation.
Apr 2011 - Nov 2015
Business Adviser
Business Link
Worked with SME businesses to ensure they were aware of and able to access the services of Business Link, a government business support organisation.Advised businesses on writing Business Plans and helping them improve their sales and marketing capabilities.Promoted from Account Manager.Lead project team to improve workflow processes as part of the Investors in People framework.
Nov 2008 - Mar 2011
Branch Manager
Branch specialised in qualified and part-qualified accountancy recruitment.Managed and developed team of 7 covering temporary and permanent recruitment.Took branch from loss-making into profit during first 11 months.Wrote and delivered new recruits training programme.Reporting into the business owners
Jan 2005 - Nov 2008
Team Leader
Accountancy recruitmentCross-selling other divisions to existing and new customers
Mar 1997 - Jan 2005
3 education records
Steve Dunn education
Mba, Mba
Diploma In Digital Marketing, Marketing
Post Graduate Dimploma In Management Studies, Dms
FAQ
Frequently asked questions about Steve Dunn
Quick answers generated from the profile data available on this page.
What company does Steve Dunn work for?
Steve Dunn works for Oxford Innovation Advice.
What is Steve Dunn's role at Oxford Innovation Advice?
Steve Dunn is listed as Business Growth Adviser at Oxford Innovation Advice.
What is Steve Dunn's email address?
AeroLeads has found 1 work email signal at @digitallysociable.co.uk for Steve Dunn at Oxford Innovation Advice.
Where is Steve Dunn based?
Steve Dunn is based in West Midlands, England, United Kingdom while working with Oxford Innovation Advice.
What companies has Steve Dunn worked for?
Steve Dunn has worked for Oxford Innovation Advice, Gearset, Optiseller, Moz, and Digitally Sociable.
How can I contact Steve Dunn?
You can use AeroLeads to view verified contact signals for Steve Dunn at Oxford Innovation Advice, including work email, phone, and LinkedIn data when available.
What schools did Steve Dunn attend?
Steve Dunn holds Mba, Mba from The Open University.
What skills is Steve Dunn known for?
Steve Dunn is listed with skills including Business Planning, Marketing Strategy, Business Strategy, Strategy, Business Development, Strategic Planning, Coaching, and New Business Development.
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