Over the previous 20 years, I've built two $30M+ product focused, global PS organizations from the ground up. These organizations have produced consistent top tier benchmark margins over 30% and revenues per head. By driving initial customer success through a clear, success assured vision we were able to more quickly and confidently drive product sales with none of the sales barriers that embedded PS organizations often introduce. The value is in the results:As a BUSINESS BUILDER, I led the growth of two professional services businesses into high-functioning, global team at the top 1% of benchmarks with consistent 30% profit margins and $200K+ revenue per head.As a VALUE CREATOR, I led the development of delivery approaches for rapid customer impact in a SaaS world with less than 1% implementation failures, +60% of revenues from repeat business, and +90% customer retention.As a GLOBAL LEADER, I fostered and mentored teams and people to develop high-functioning, global organizations with standardized methods and practices in all geographies, leading to +99% employee retention and a majority of team members staying for a decade and more.As an INNOVATOR, I produced the strategy and services models that enabled a transition from enterprise on-premises licensing to SaaS without impeding customer acquisition; delivered under twelve-week implementation results, and supported financial targets with efficient shared services models operating at +50% profit margins.