Managing a team of 1st and 2nd line technicians supporting multiple sites and home workers across the UK in a rapidly evolving environment.

Rolling out Xp via a bespoke deployment system called 
I-deploy. Working internationally in France, Sweden, Spain and Manchester, managing local teams of engineers in the deployment of nearly 400 machines within Unilever’s international framework. Involved with the planning of each project meetings with local IT Administrators. Reporting daily back to England HQ. Identifying KPIs and supporting all users for 24 hours.

Promoted 3 times in 4 years to team leader on this contract, Lead the first regional XP and lotus notes release 6 rollout in Glasgow right through to the last one in Wales being involved across the entire UK+ Ireland (30,000 units)Senior Engineer and team leader for last 3 yearsLiaise and work with project managers to ensure projects are delivered efficiently and within deadlineExecution and ownership of projects Prioritising and scheduling of jobs to engineers and ensuring asset management database is updated. SLA compliance.Team assessments and developmentsProjects and contributionsTrue-Mobile :( WLAN)urreCntly working on wireless LAN integration Liaison with in-house Network Security personnel in designing WLANImplement packaging technique of wireless LAN drivers for remote and general deployment IMAX -BA Desktop OS migration: IMAX-BA Network Migration:

Hardware/Software engineer. Helpserve is the single national repair depot for for IBM Thinkpads.Achieved team leader positionWon Team Award for best repair vs. return performanceCall handling for a team with the national IBM ThinkPad repair centreFix and quality assurance for ThinkpadsTelephone customer response