Reporting to health system President, partnered with healthcare leaders to oversee, educate, train, and implement the Covenant Management Method. Served as a champion for Lean Transformation and ensured that improvement initiatives and messaging are consistent with and supportive of Covenant's mission, vision and values. Served as a leader in the standardization, adoption, and ultimately the spread of improvements, utilizing appropriate tools to achieve targeted metrics and business results. Trained, supported, and facilitated cross-functional teams charged with responsibility of improving or redesigning processes critical to achieving defect free, patient centered, high quality care.

Central Intake & Health Information Management Organization Leadership Operations ManagementFinancial and Administrative AccountabilityStrategic Planning and Program Coordination

•Consulted with doctors, coders, facility staff and a variety of internal and external personnel on a wide scope of Risk Adjustment consulting engagements.•Managed territory of Maine, New Hampshire, and Vermont consulting with providers to discuss Optum tools and programs focused on improving the quality of care for Medicare Advantage Members.•Utilizing data analysis, identified and targeted providers who would benefit from our Medicare Risk Adjustment training and documentation/coding resources.•Educated providers on how to improve their Risk Adjustment Factor (RAF) scores, which measure their patients' health status•Partnered with physicians, medical groups, IPAs and hospitals, to build positive, long-term, consultative relationships.•Developed comprehensive, provider-specific plans to improve clinical documentation.•Trained providers on Risk Adjustment programs and tools, and work toward the adoption of these programs in to their practices.

Hired, coached, and empowered a team of customer service and operations all-stars for the Federally Facilitated ACA SHOP Contact Center.Stood up South Portland, ME SHOP Contact Center location to partner with virtual team.

Participated on change initiative teams and guided Business and IT SME’s.Developed and implemented marketing strategy for Business Solutions Team.Drove adoption of IT solutions and processes through increased IT literacy.Championed changes across the organization and in improving new or existing processes, methodologies and practices through observation, research and data collection and analysis.Monitored adoption and use of process, tools and practices

Comprehensive account management of the Federal Employee Program in Maine and New Hampshire.Strategic marketing and sales for over 800 federal agencies across New England.Provided consultative sales and service within scope of Federal Employee Health Benefit contract.Responsible for year round market analysis and targeted benefit education for over 75,000 clients.Developed creative solutions to client access issues. Participated in development and implementation of iPad technology strategy across national team of Federal Account Consultants.Blue Cross Blue Shield Association Rookie of the Year Award.