Steve Anacker Email & Phone Number

Bellevue, Wa, Us

Results• Worked with Network Infrastructure Engineering partner to understand pain points in an IP routing request and drove solution the reduce approval time by 72%• Working with partner to identify and develop workflow that would allow team to work all in Jira instead of 3 distinct systems Value analysis show $800,000 in direct savings with distributed value at exceeding $10 million by shortening circuit design and deploy time, tower configuration, and 5G deployment.• Kept licensing renewal cost flat while adding additional users by aggressively auditing and decommissioning unused Jira features.• Enhanced Jira and Confluence reporting with adoption of "rich filter" application in Jira and Jira Service Management. This allows Jira users to publish status and progress metrics natively in Jira and Confluence reducing report development time by approximately 80%.• Consolidate and adapt T-Mobile custom gadgets to PACT team and for R2D2. The PACT team now is able to steer development of gadgets to be of value for the greater T-Mobile organization and not limited to specific stakeholders. • Collaborated with RMI team to increase stability of their service desk and accuracy, the team went form 1-2 blocking issues per month to 1 per quarter.• Drove initiative to improve suite performance and reliability which led to 1 ½ years no escalated issues, zero downtime upgrades, and increased performance.• Consistently 1 to 2 days ahead of cyber security in patching plans, mitigation, and deployment of security fixes in Atlassian suite• Enabled L1, L2, and L3 asset information to be stored and updated in Jira Service Management. This enables critical service desk teams to accurately report, assign and fix issues in T-Mobile assets.• Created Advanced Roadmap plans for all PACT products that allow the team to accurately track and report progress.

Bellevue, Wa, Us

Co-lead agile transformation of ESD as Agile Coach and Scrum Master for multiple teams. Scrum master of multiple teams, running all day to day meetings and scrum rituals.Designed and implemented Agile and custom Workflows for Scrum and Kanban teams.Moved multiple teams to scrum and kanban methodologies.design and develop metrics to show team performance.Coach teams on day to day basis.Ensure teams adhere to scrum principles and methodologies.

Eden Prairie , Mn, Us

Accomplishments• Identified security certificate issue that was costing $1M yearly revenue loss. Worked with operations team to identifying the fix and implement it.• Created Sequence and flow diagram for all public web enrollment scenarios, mapped data to pages and enrollment questions. Assisted development team in restructuring the data driven segment of web enrollment platform, reduced development time by 10%.• Proactively Acted as Product manager, Business analyst and Project manager on text messaging feature migration, delivering it to new platform on time.Duties• Supported VP of application development and business stakeholders on determining feasibility, risk, and project scope of Wellbeing projects.• Partnered with product and project managers to develop detailed specifications for web facing features. • Documented key technical assumptions, technical issues and dependencies within software development projects.• Converted business cases to functional requirement documentation.• Worked with application support to do root cause analysis and use analytical skills to determine mitigation and fixes on Wellbeing systems.• Created epics and user stories for development teams to develop features against.• Monitored adherence to systems requirements and procedures.• Partnered with product managers and development to facilitate feature development in efficient and systematic fashion.

Eden Prairie , Mn, Us

Accomplishments• Researched, designed and initiated a project to create a medication ordering feature that resulted in a 103% increase of Patch, Lozenge and Nicotine gum ordering on web properties which Increased revenue by $1 yearly for $70 million product line.• Partnered with development team to improve the registration process, making it more customer centric, increasing participant log-ins to web sites by 7%.• As acting product owner, partnered with client service managers, executive management and development teams to create a 1year strategic vision and software development road map. • Developed mobile first vision for web properties.• worked in a collaborative effort with the QA team to measure ADA (WCAG standard) compliance.• Created project plan for ADA compliance.• Participated in SOX audits leading to recommendations for increased separation of duty changes as well as process changes.Duties• Created set up and run IT development projects.• Trained teams in Agile, scrum methodology.• Worked with management to determine resource allocation in a matrix environment.• Tracked project budgets and mitigated deviations from budget.• Supervised and managed project managers.• Partner with Product to define schedule of feature implementation.• Coordinated development work across multiple teams.• SCRUM Master for multiple teams.• Participated in SOX audits.• Coordinated multiple work queues for Quit for Life product.• Worked with product team, client service and service delivery teams to mitigate issues and process them into correct work queues.

Eden Prairie , Mn, Us

Accomplishments• Collaborated with development team to define, evaluate value, present and manage project to overhaul WebCoach sites that has resulted in: • 50% decrease in feature development costs by switching to MVC from ASP.net based site• Mobile responsive web site using Bootstrap which has increased time spent on site by 15%• ADA compliant web sites which increased our regulatory compliance and factored in winning and retaining several new government contracts• Assumed leadership of a Critical and troubled project, turned project around and project to the client team on time• Worked with Product management to set product alignment to “Mobile first” to respond to ever increasing mobile traffic• Move the development and product teams to Agile/Scrum methodology• Reduce client implementation team cost by 40% by adopting scrum• Reduce application development time spent on client implementations by 30%• Drive team wide adoption of TFS for project planning and managementDuties• Initiate, plan and run projects in Agile Manner using scrum methodology• Prepare and run project demos• Track project expenditure against budget• Create project proposals for executive team• Manage and train Implementation program manager• Supervise sustaining Program Managers• Use daily reports, Google analytics and data cube to track health of web properties• Work with Dev-ops teams to deploy and integrate code in a regular and planned manner• participate in SOX audits• Act as single point of contact for all new client implementations and requests • Run day to day business of client implementation team• Coach and mentor product owners, team members and management in the adoption of scrum methodology and their roles within a scrum team• Build positive customer relationships and credibility with product owners and stakeholders within the organization• Manage Client implementation team to keep all client requests on regular release cadence

Eden Prairie , Mn, Us

Accomplishments• Complete new web enrollment platform• Start migration from Mantis issue tracking platform to Team foundation server• Work with web developers and product team to create new client implementation specification• Work with release management, client services and product to define release process on new web enrollment platform

Eden Prairie , Mn, Us

Accomplishments• Design and drive projects to reduce test team time working on Electronic Data Interchange feeds by 50% while reducing bug rate by 20%• Formalized spec review and test process on government contracts• Institute organizational change in test team from an oppositional relationship to collaborative effort with development and product teamsDuties• Set test strategy of web property testing• Manage and mentor multiple test teams• Create, review and implement test plans• Monitor test efforts• Communicate test status management• Run daily triage and status meetings• Oversee deployment of tested code to development• Work with development and PMs to coordinate bugs fixes• Set test standards for test team

Accomplishments• Design, Implement and transition small engineering office from single pc usage to client server network with persistent internet access• Upgrade networks and data storage Duties• Assist surveyor and party chief as member of field crew. • Principal Autocad drafter for company.• Estimate, plan, purchase and implement computer network for company.• Manage all IT systems at firm.

Seattle, Wa, Us

Accomplishments• Designed and implemented QA system. Created the Virtual Server/machine network and virtual machine configurations to match client configurations. Budgeted hardware costs and implementation time as well as created all images and templates for images. Evaluated and advised senior management on purchasing of enterprise software.• Planned and managed test projects for small test team.• Worked with senior management on QA project tracking and progress. Duties• Create detailed test plans, test cases and metrics to measure product Quailty• Execute test cases and deliver weekly status reports to management• Determine product readiness to ship• Work with consults to ready demo environments• Supervise junior tester• Debug and perform root cause analysis on issues and failures• Work with consulting teams on client issues• Work with off software partner test teams to do UAT and functional testing of integrated products

Redmond, Washington, Us

Software Test Engineer, Windows Presentation Foundation Principal tester for multimedia presentation feature Create automated test suite for audio and video using XAML and C#.Software Test Engineer for Internet Explorer 5.5, 6.0, 7.0 Test lead for Feature Integration Testing on IE 6.0 Test product using black box, white box and modeling methods techniques Plan test suite for Internet Explorer 7 setup

Combined Ba/Bs, Cognitive Science

Journalism/Communications