Steve Page

Steve Page Email and Phone Number

Service Excellence Leader | ITSM Process Owner @ Kidde Global Solutions
Hartford, CT, US
Steve Page's Location
Greater Hartford, United States, United States
Steve Page's Contact Details
About Steve Page

ITSM Operations Management, (Dev-Ops, Agile)• I am a take charge Owner of ITSM Operations • Leader and Manager with more than 19 years of hands-on solving IT issues• Senior Engineer with Businesses Operations experience to support productive growth Do you need a strategic thinking person with tactical know how? I am that person. I have an extensive background supporting Operations applying ITIL and ITSM practices while still staying Agile. I can speak to the technical and business to facilitate quality solutions. My objective is to bridge any gaps and making well-informed decisions to save time and money.

Steve Page's Current Company Details
Kidde Global Solutions

Kidde Global Solutions

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Service Excellence Leader | ITSM Process Owner
Hartford, CT, US
Website:
kiddeglobalsolutions.com
Employees:
870
Steve Page Work Experience Details
  • Kidde Global Solutions
    Service Excellence Leader | Itsm Process Owner
    Kidde Global Solutions
    Hartford, Ct, Us
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  • Otis Elevator Co.
    Itsm Change Manager
    Otis Elevator Co. Nov 2019 - Present
    Us
    • Global Change Management Process Owner.• Supervised ITIL Change Management Team. (Regionally and Globally)• Managed KPIs and leveraged/created reporting for trending analysis.• Coordinated Change Meetings including CAB, Maintenance, and Training Workshops.• Enhanced existing Change processes to allow for increased Automation of Approvals and Coordination.• Streamlined Change process and added clarity to field use on forms for internal and external Audit support.
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  • Ventech Solutions
    Itsm Change Manager
    Ventech Solutions Nov 2016 - Nov 2019
    Columbus, Ohio, Us
    • Change Management Process Owner. • Supervised ITIL Change Management implementation of ServiceNow • Managed ITSM Change and Operations know how to actively drive the steering the Enterprise enhancement of processes. (Supporting both Agile and Waterfall development)• Managed KPIs and leveraged/created reporting for trending analysis. • Coordinated Change Meetings including CAB, Maintenance and Training Workshops.
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  • Vantiv
    Itil Practice Manager | Itsm Change Management
    Vantiv Sep 2015 - Nov 2016
    Cincinnati, Oh, Us
    • Change Management Process Owner. • ITIL Change Management implementation of ServiceNow merger of Affiliates into one unified Change and Release process. (Supporting both Agile and Waterfall development) • Supervised leverage/design of ServiceNow for tool use and augmentation for the Current Enterprise Environment.• Managed KPIs and leveraged/created reporting for trending analysis. • Coordinated Change Meetings including CAB, Maintenance and Training Workshops.
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  • Davita
    Engineer, Operations System | Itsm Change Management
    Davita Jul 2012 - Aug 2015
    Denver, Co, Us
    • Project Management role for the successful coordination implementation of code across multiple development application lanes. (LEAN, Agile) (ITIL Change Management) • Was an active part in Risk Management for change process across infrastructure and application lanes.• Guiding role within Change and Release Management teams for the rollout of ServiceNow. • Organizational Change Management: reorganization of Dev Ops and Support for the clinical lane.• Redesigned Deployment process to Clinical lane using existing tool-sets.• Awarded for activities with the Managing Implementation of SHC and BRE products.
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  • Nrel
    Service Operations Engineer
    Nrel Jan 2010 - Jul 2012
    Golden, Co, Us
    • Leader for Incident and Problem Management. • Contributing member of the steering committee for Incident/Problem as well as Risk avoidance. • Leader and Coordinator of PC and Mac infrastructure engineering partnership projects.• Streamlined processes for interdepartmental resources for large projects.• Contributing Leader for roll out of ServiceNow update from Remedy for Incident and Problem.• Awarded Coin for Security Awareness and Compliance.
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  • Latisys
    Operations Engineer
    Latisys Sep 2009 - Nov 2009
    • Completed 6-month Contract within 3 months. • Completed project list ahead of schedule and under budget.• Assisted in troubleshooting issues for the company infrastructure on both servers and client systems
  • Us Bank
    It Solutions Consultant
    Us Bank Jul 2008 - Jun 2009
    Minneapolis, Mn, Us
    • Windows System and Server expert for the development group. • Middleware expert with integration teams for application and data movement across North America and Overseas. • Project Owner of virtualization of existing production servers with little or no impact.• Coordinated Network configuration and Firewall configuration support for developing projects. • Leader and go to person for clear communications between Developers and the Infrastructure teams.
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  • Red Robin
    Sr. Systems Engineer
    Red Robin Feb 2007 - Jul 2008
    Greenwood Village, Co, Us
    • Improved relationship interactions with direct client support.• Middleware Engineer for POS to the data center.• Leader of HQ client support team. • Owner of the Infrastructure and Operations team planning for supporting enterprise environment• Project Management coordination of new systems and hardware lifecycles.• Asset Manager responsible for all inventories of software licensing compliance, as well as hardware orders. • Spearheaded working with PCI and SOX Compliance contractors on the AD and Server systems.
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  • Air Reserve Personnel Center (Arpc)
    Desktop/Help Desk Technician
    Air Reserve Personnel Center (Arpc) Jul 2004 - Feb 2007
    • Accountable for day to day helpdesk tickets.• UAT Owner and Coordinator for patching of client applications.• Worked as customer facing technician and trainer.• Created gold images for desktops and laptops • Asset Manager role for all printers and supplies.• Awarded Civilian of the Quarter for support activities
  • Air Reserve Personnel Center (Arpc)
    Medical Records Technician
    Air Reserve Personnel Center (Arpc) Apr 2003 - Feb 2004
    • Responsible for database health of records • Records reviewer individual for medical compliance • Leader for training the team with new tools and systems.• Maintained client systems in the department.

Steve Page Skills

Management Project Management Team Management Leadership Change Management Process Improvement Process Management Networking Lean Management Program Management Itil Business Intelligence Operations Management Team Building Agile Project Management Vendor Management Business Analysis It Operations Kanban Troubleshooting New Business Development Active Directory Team Leadership Sox Compliancy Vmware Windows Business Development System Administration Resource Management Pci Standards Cross Functional Team Leadership Operational Efficiency Project Coordination Security Operational Due Diligence Operational Strategy Operational Support Root Cause Analysis Root Cause Problem Solving Software Development Operational Risk Operational Risk Management Operational Streamlining Operational Excellence Operational Analysis Staff Development Operational Planning Social Media Team Motivation Teamwork

Steve Page Education Details

  • Metropolitan State University Of Denver
    Metropolitan State University Of Denver
    General
  • Arapahoe Community College
    Arapahoe Community College
    General Studies

Frequently Asked Questions about Steve Page

What company does Steve Page work for?

Steve Page works for Kidde Global Solutions

What is Steve Page's role at the current company?

Steve Page's current role is Service Excellence Leader | ITSM Process Owner.

What is Steve Page's email address?

Steve Page's email address is sa****@****ast.net

What is Steve Page's direct phone number?

Steve Page's direct phone number is +151390*****

What schools did Steve Page attend?

Steve Page attended Metropolitan State University Of Denver, Arapahoe Community College.

What are some of Steve Page's interests?

Steve Page has interest in Serviços Sociais.

What skills is Steve Page known for?

Steve Page has skills like Management, Project Management, Team Management, Leadership, Change Management, Process Improvement, Process Management, Networking, Lean Management, Program Management, Itil, Business Intelligence.

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