Steve Back Email & Phone Number

Pa, 19113, Us

Bringing industry expertise and vision into the IT team and helping drive the requirements and strategic contribution in designing/building Company’s end-to-end pharmacy administration platform. Responsible for requirements, selection, and deployment of the pharmacy specific solutions deployed as part of the Company enterprise suite of applications. Integral role with product team, design, and architecture team, and responsible for the IT quality assurance team.

Manchester, Nh, Us

Professor of Data Analytics Masters Program, College of Online and Continuing Education

San Mateo, Ca, Us

Manage vendor relationships and enhancements for front-end and back-end pharmacy mail-order system for locations in TX and CA. Creating various data analytic reports that measure productivity, compliance and workflow for internal users and leadership. Champion company projects that include external vendors, data migrations, financial analysis, and more.

Paris, France, Fr

 Lead and coordinate data aggregation solutions with concurrent clients, generally in specialty pharmacy space. Coordination of channel contract changes, interfaces with existing data partners and warehouses, reporting design to measure KPIs, requirements gathering, offshore development, data quality testing, integration, and operationalization with finance, marketing, compensation, and analytics teams.

Dublin, Ireland, Ie

 Successfully completed ~$750k IT carve-out project on time & under budget for Quality, Regulatory & Medical Affairs systems as part of a divestiture. Responsible for system installations, migrations, software development, testing, and data purges with both on-shore & off-shore vendors. Successfully conducted GxP validation qualifications with global customer sites with no deviations. Managed specialty pharma data aggregation solution using external vendor for the Business Intelligence/Commercial Analytics group with budget of ~$1m. Coordinated channel contract changes, interfaces with existing data warehouse, data quality testing, operationalization with finance, marketing, compensation, and analytics teams. Master Data Lead and Project Manager for the acquisition of a specialty business converting to SAP Business by Design SaaS. Responsible for acquiring source data, mapping, data loads, validation qualifications, as well as audit preparation. Master Data Lead and Project Manager for the Global ERP conversion to JDE Enterprise One across 40 countries, 5 distribution centers, and 2 headquarters supporting Finance, Supply Chain, and Service & Warranty. Responsible for acquiring source data from multiple countries, data mapping, configuration, and data loads with country localizations applied. Manage resources against conflicting implementation schedules, perform data related testing, conduct internal and external conversion audits, generate Insight reporting, and perform on-going support in both the U.S. and EMEA. Responsible for transitioning Business Intelligence role from acquisition staff reduction to corporate team. Established processes and procedures for new specialty business to resolve data integrity issues, perform trend analysis, and gathering statistics for service level validation.

Jacksonville, Fl, Us

 Led the creation and implementation of the Project Management Office to support customer focused and internal activities. Implemented and configured MS Project Server and SharePoint. Created a corporate master schedule to track resources, activities, processes, and ancillary activities of the companies resources integrated with a ticket tracking system with automated routing. Created and implemented business analysis and technical specification standards, including documentation, RAID, status reporting, and other client based communication templates. Managed and executed the business analysis/specification and project manager activities associated with internal and external SaaS clients, including new engagements.

 Coordinated high profile, multiple vendor project implementing Siebel CRM, BRM, OSM, UIM, and AIA stacks for business segment. Responsible for overall project plan for $4.1M+ implementation, including direct responsibilities for coordination of data migration / conversion activities.

St. Louis, Mo, Us

 Led the Data Warehouse Enterprise Analytics team to engage with IT and Business partners in translating concepts, ideas, and issues into capabilities that provided a clear business benefit throughout the SDLC to execution.

St. Louis, Mo, Us

 Directed project team of more than 50 responsible for the seamless integration of over 5million prescriptions as part of the WellPoint acquisition. Managed project timeline with engagement from Operations, Contact Center, Web, and Telephony across multiple locations to ensure a phased transition with no member disruption. Created requirements for extensive move of all patient related data using a tiered approach over 9 months. Championed WellPoint/ESI IT staff through all physical tier migrations. Successfully coordinated and implemented a phased roll-out of the next generation pharmacy system using Agile, resulting in quality and FTE savings for the pharmacies.

Indianapolis, Indiana, Us

 Responsible for implementing solutions through automation & process improvement for the pharmacy’s internal order processing, fulfillment, shipping, and manifesting systems. Managed team of Business Analysts & Trainers in multiple locations to successfully create business requirements, assist in development design, perform quality assurance testing, and coordinate user acceptance testing through the SDLC. Implemented automation hardware/software improvements to increase capacity. Delivered standard operating procedures, facility training, capacity planning, business continuity planning, client audits, facility metrics, and reporting. Coordinated system vendor management, facility budgeting, and financial reporting. Responsible for integrating WellPoint/Anthem mail order facilities through a multi-phased approach for a seamless member experience supporting over 1000 users. Multi-year project included a transition to common software platform, major data migration to utilize a shared database, and installation of a multi-site fulfillment application. Spearheaded and led process to bring vendor supported applications in-house and manage software enhancements and maintenance for both order processing and fulfillment systems

Us

Development Manager (2000 to 2001) Established a development and support team that brought a vendor supported application in-house and designed the process to manage software enhancements and maintenance. Developed an automated prescription transfer system with customer service integration to reduce operating costs, improve customer service, and increase prescription turnaround.Project Manager (1999 to 2000) Responsible for overall project planning of a $4 million enterprise integrated mail order pharmacy system. Performed extensive technical aspects of implementation including system administration, database manipulation, software installation and configuration, application testing and training. Designed and executed a phased and fully integrated rollout to mitigate risk and provide flexibility of use to the business division. This process included a phased data conversion with 25+ team members over the project lifecycle.

Team lead for high-profile development support group responsible for packaging software kits for national and international call routing. Duties included project management, system testing, configuration management and documentation for multiple releases.

Chesterfield, Missouri, Us

Analyzed, created and maintained programs for multiple clients. Member of the technical implementation team for SAP R/3 client/server software at Eveready Battery Company, Inc.

Us

Performed system and network management for local development systems and multiple clients VAX clusters around the U.S., Mexico and Australia. Installed, upgraded and maintained system software. Provided client support and training for the software setup and product interface. Created a disaster recovery plan to meet client requirements.Performed multiple system migrations with minimal downtime and no impact to the clients. Migration activities included moving from one physical location to another while upgrading to new hardware and software technology. Responsible for project planning, hardware and software ordering, contract administration, coordination of hardware installation and software installation, coordination and testing of networking, and the execution of the physical data migration.

Team lead of an implementation group installing IBM RS/6000’s at 30+ remote branches around the U.S. involving extensive travel. Performed analysis, system conversions, software implementations, training all staff and follow-up visits. Installations included hardware, software and communications setup. Conducted extensive training of business and manufacturing software to end users as well as provided ongoing help desk support.

Seongnam, Kyungki, Kr

Master'S Degree, Information Systems

Bsbm, Business Management