Steve Barber Email & Phone Number

Toronto, Canada Area

Spearheading the management and continuous improvement of Teknion's Order Fulfillment and Customer Operations functions including Order Management and Customer Service.Developed and implemented strategic plans using Lean Office principles, resulting in a 98% on-time delivery record for $800M net orders.As the "control tower" for on-time delivery, I monitor and measure the performance of Teknion's Supply Chain. In the face of conflicts, I act swiftly to resolve issues, identify potential impacts on orders, and formulate Action Plans. Collaboration with Customer Service, Supplier Relations, Logistics, and Production is paramount in executing and monitoring these plans.

Toronto, Canada Area

Co-developed a unified process, and order entry / scheduler application for 3 regional operation and manufacturing facilities, eliminating redundancy and cycle time, while increasing productivityDeveloped a logistics space allocation algorithm resulting in an estimated $500K in savings.Co-developed and launched an online order tracking system for Teknion's dealer network resulting in a reduction of 65% daily phone calls to customer service and shipping.Reduced company manufacturing cycle time upwards of 2 weeks through the removal of communication bottlenecks with key suppliers.Developed packaging program that eliminated 10 non-value added positions, while increasing complete delivery performance.

Accomplished a 48% reduction in turnaround time in the order process through re-engineering of the order entry process.A core team member for the implementation of a new web - based order entry system from the ground up, resulting in a reduction of lead time, efficient applications of discounting and reduction in credit notes.Accomplished an annual savings of $27K in reduction of paper by moving to a paperless environment.

Toronto, Canada Area

Led order management, customer service, and key account functions for the North American market.Achieved a 20% reduction in compliance chargebacks through innovative process improvements.