Helping businesses to grow and become more successful is my goal. This has to be through a combination of people, processes, and technology. Over the last 30 years, I’ve been fortunate to have worked in a number of different roles that have allowed me to build up significant knowledge and experience of:• managing services delivery teams and their operational performance; • designing & demonstrating the value of software solutions; • developing and managing a customer success organisation; • advising on process improvements, and selecting and implementing software to support them; and• delivering thought leadership through presentations, webcasts, white papers & blogs. After starting my career in finance in the FMCG and Telco industries, I developed my consulting skills at Deloitte, Coopers & Lybrand, and EY, and have worked at leading technology companies including Compuware; HP and Planview as well as mid-sized businesses and startups. I believe that the right software solutions, implemented in the right way, can make a significant improvement to the customer experiences delivered as well as the performance and profitability of a business. My goal now is to work with organisations that are either seeking to scale quickly, and/or transform themselves for sustainable success, through the use of modern software to run their businesses, and by putting in place an effective customer success approach that builds stronger customer relationships, increases customer lifetime value, and provides the crucial feedback loop that feeds product/service enhancements.
Listed skills include Enterprise Software, Pre Sales, Project Portfolio Management, Professional Services, and 39 others.
