Steve Gunn Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Product Operations leader working alongside the Product Management and R&D teams to coordinate release milestones, and develop processes that streamline the product development cycle. Responsibilities include— Communicating with executive and cross-functional stakeholders to ensure strategic and procedural alignment with the Product organization (Support, Marketing, Sales, Success Management)— Operationalizing product usage data and user feedback to surface insights that drive business value— Managing a team responsible for UX Research, Content Design, and Customer Education (Help Center)— Administering the product management tech stack including tools like JIRA, Confluence, and Pendo— Managing vendor relationships and external budgets for the Product org

New York, Ny, Us

SundaySky transitioned from a managed services provider to a product-led SaaS platform which required the services organization to maintain its high standard of delivery while also implementing processes to accommodate a new cohort of users who needed to be served differently. — Responsible for the successful onboarding and enablement of a new and rapidly gorwing cohort of SaaS self-service users, and the delivery of SundaySky’s managed services to full-service customers— Optimize and continue to build the training curriculum used to onboard new self-service customers to SundaySky while gathering customer feedback used to optimize processes— Lead the Professional Services team of: Project Managers, Creative Directors & Solution Architects and develop the team to operate in the SaaS model— Ensure contracted professional services were rendered on-time and on-budget, while managing department P&L

New York, Ny, Us

Professional Services Team Lead focused on building a profitable services P&L and maintaining the highest levels of service delivery for SundaySky’s customers from Fortune 500 to mid-market businesses.— Managed a cross functional team of Creative Directors, Content Designers, Solutions Architects / Engineers and Project Managers in the services organization— Tracked department P&L and workload forecast to effectively plan resource allocation and balance team needs with company goals— Led the development of post-sale Onboarding curriculums and developed the self-service motion to enable the services team to scale alongside customer growth

New York, Ny, Us

Team Lead: Engineering and Solution Architecture in the Professional Services organization.

New York, Ny, Us

Senior Project Manager responsible for life cycle ownership of solution delivery from project kickoff and scoping, through development, data integration, UAT/QA testing and launch.Clients included: AT&T, Aetna, Bank of America, United Airlines, Cox Communications, Morgan Stanley/E*Trade & Staples

New York, Ny, Us

Senior Project Manager responsible for delivery cycle management of digital and traditional multimedia campaigns. Owned the relationship between the agency and strategic accounts & clients including Fortune 500 brokerages, REITs, and pre-eminent real estate developers and owners nationwide. Spearheaded projects and programs from solution delivery through release including development, creative delivery, timeline and budget control, and campaign performance reporting and analytics

Coral Gables, Florida, Us

VP with responsibility for technology and marketing program management including procurement, resourcing, solution delivery, and creative execution. Led initiatives centered on tech transformation and sales enablement.Additional responsibility for managing essential team members including contractors, creative artists and designers, copywriters, and front-end developers

Coral Gables, Florida, Us

Garnered maximum exposure and built brand awareness for Lowell International Realty. Collaborated with top producing real estate agents to build their personal brands, advertise inventory, and solicit new business. Managed resources and launched programs across varied media and channels as a project manager

Pittsburgh, Pa, Us

Provided all encompassing IT support for 25,000+ global employees at the PPG Global IT Service Desk. Achieved top 15% percentile scores in metrics including call handle time, and average first call resolution for ticketed incidents. Provided support for the enterprise core technology stack including Microsoft Windows, Active Directory, Exchange, hardware support, Blackberry and Active Sync Services, and proprietary software

Coral Gables, Fl, Us

Led a team of 13 technicians by managing workflow and overseeing critical trouble tickets to completion. Provided extensive technical support for 700 computers and 1000+ end users including students and faculty. Managed schoolwide IT projects, defined new procedures, trained new employees & contributed articles to the internal knowledge base

Founded a marketing agency that provided hospitality marketing, event planning and editorial/pr services. Created and hosted profitable events at leading restaurants, event venues and hotels in South Florida including The Delano, The Fontainebleau Miami Beach, SET, The W, Mansion and more. Secured media coverage from leading local outlets including The Examiner, Deco Drive, The Opium Group, ModMedia Miami, TaraInk PR, The Miami New Times and more

Bachelor Of Business Administration (B.B.A.), Business Administration

Education record