Steve Gunn Email and Phone Number
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I’m enthusiastic about technology; inspired by the ways the tools we use daily can enrich our lives. As a Product Operations leader at SundaySky, I focus on adding value for the creators that use our platform by providing strategic support to the Product Development org via process building, managing the tech stack, and providing reporting and inputs to facilitate data driven decisioning.I lead a team that includes operations, UX research, content design and educational development (help center & in-app communications). Our team goal is to help release impactful features, ensure our users are set up for success in adopting them, and measure everything we can in between to enable iteration and improvement.
Sundaysky
View- Website:
- sundaysky.com
- Employees:
- 115
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Head Of Product Operations And Customer EducationSundayskyNew York, Ny, Us
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Head Of Product Operations & Customer EducationSundaysky Sep 2023 - PresentNew York, Ny, UsProduct Operations leader working alongside the Product Management and R&D teams to coordinate release milestones, and develop processes that streamline the product development cycle. Responsibilities include— Communicating with executive and cross-functional stakeholders to ensure strategic and procedural alignment with the Product organization (Support, Marketing, Sales, Success Management)— Operationalizing product usage data and user feedback to surface insights that drive business value— Managing a team responsible for UX Research, Content Design, and Customer Education (Help Center)— Administering the product management tech stack including tools like JIRA, Confluence, and Pendo— Managing vendor relationships and external budgets for the Product org
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Head Of Professional Services & Customer EducationSundaysky Jul 2022 - Sep 2023New York, Ny, UsSundaySky transitioned from a managed services provider to a product-led SaaS platform which required the services organization to maintain its high standard of delivery while also implementing processes to accommodate a new cohort of users who needed to be served differently. — Responsible for the successful onboarding and enablement of a new and rapidly gorwing cohort of SaaS self-service users, and the delivery of SundaySky’s managed services to full-service customers— Optimize and continue to build the training curriculum used to onboard new self-service customers to SundaySky while gathering customer feedback used to optimize processes— Lead the Professional Services team of: Project Managers, Creative Directors & Solution Architects and develop the team to operate in the SaaS model— Ensure contracted professional services were rendered on-time and on-budget, while managing department P&L
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Team Lead: Professional Services & EnablementSundaysky Oct 2021 - Jul 2022New York, Ny, UsProfessional Services Team Lead focused on building a profitable services P&L and maintaining the highest levels of service delivery for SundaySky’s customers from Fortune 500 to mid-market businesses.— Managed a cross functional team of Creative Directors, Content Designers, Solutions Architects / Engineers and Project Managers in the services organization— Tracked department P&L and workload forecast to effectively plan resource allocation and balance team needs with company goals— Led the development of post-sale Onboarding curriculums and developed the self-service motion to enable the services team to scale alongside customer growth
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Team Lead: Solution Architecture & EngineeringSundaysky Jul 2021 - Oct 2021New York, Ny, UsTeam Lead: Engineering and Solution Architecture in the Professional Services organization.
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Senior Program ManagerSundaysky Jul 2019 - Jun 2021New York, Ny, UsSenior Project Manager responsible for life cycle ownership of solution delivery from project kickoff and scoping, through development, data integration, UAT/QA testing and launch.Clients included: AT&T, Aetna, Bank of America, United Airlines, Cox Communications, Morgan Stanley/E*Trade & Staples
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Senior Project ManagerSun & Moon Marketing Communications, Inc. Jun 2017 - Jul 2019New York, Ny, UsSenior Project Manager responsible for delivery cycle management of digital and traditional multimedia campaigns. Owned the relationship between the agency and strategic accounts & clients including Fortune 500 brokerages, REITs, and pre-eminent real estate developers and owners nationwide. Spearheaded projects and programs from solution delivery through release including development, creative delivery, timeline and budget control, and campaign performance reporting and analytics -
Vice PresidentLowell International Realty May 2016 - May 2017Coral Gables, Florida, UsVP with responsibility for technology and marketing program management including procurement, resourcing, solution delivery, and creative execution. Led initiatives centered on tech transformation and sales enablement.Additional responsibility for managing essential team members including contractors, creative artists and designers, copywriters, and front-end developers -
Marketing ManagerLowell International Realty Jun 2011 - May 2016Coral Gables, Florida, UsGarnered maximum exposure and built brand awareness for Lowell International Realty. Collaborated with top producing real estate agents to build their personal brands, advertise inventory, and solicit new business. Managed resources and launched programs across varied media and channels as a project manager
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Customer Support Analyst Ii - Global It Service DeskPpg Industries Sep 2010 - Mar 2011Pittsburgh, Pa, UsProvided all encompassing IT support for 25,000+ global employees at the PPG Global IT Service Desk. Achieved top 15% percentile scores in metrics including call handle time, and average first call resolution for ticketed incidents. Provided support for the enterprise core technology stack including Microsoft Windows, Active Directory, Exchange, hardware support, Blackberry and Active Sync Services, and proprietary software -
Senior Service Desk TechnicianUniversity Of Miami Sep 2006 - Sep 2010Coral Gables, Fl, UsLed a team of 13 technicians by managing workflow and overseeing critical trouble tickets to completion. Provided extensive technical support for 700 computers and 1000+ end users including students and faculty. Managed schoolwide IT projects, defined new procedures, trained new employees & contributed articles to the internal knowledge base -
Founder & Director Of MarketingThe Gosa Group And Vantage Jan 2008 - Mar 2010Founded a marketing agency that provided hospitality marketing, event planning and editorial/pr services. Created and hosted profitable events at leading restaurants, event venues and hotels in South Florida including The Delano, The Fontainebleau Miami Beach, SET, The W, Mansion and more. Secured media coverage from leading local outlets including The Examiner, Deco Drive, The Opium Group, ModMedia Miami, TaraInk PR, The Miami New Times and more
Steve Gunn Skills
Steve Gunn Education Details
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University Of Miami Herbert Business SchoolBusiness Administration -
Middlesex School
Frequently Asked Questions about Steve Gunn
What company does Steve Gunn work for?
Steve Gunn works for Sundaysky
What is Steve Gunn's role at the current company?
Steve Gunn's current role is Head of Product Operations and Customer Education.
What is Steve Gunn's email address?
Steve Gunn's email address is s.****@****ami.edu
What is Steve Gunn's direct phone number?
Steve Gunn's direct phone number is +130552*****
What schools did Steve Gunn attend?
Steve Gunn attended University Of Miami Herbert Business School, Middlesex School.
What are some of Steve Gunn's interests?
Steve Gunn has interest in Business Strategy, Writing, Design, Information Technology, Blogging, Motorsports, Social Media, Marketing, Gadgets, Economic Empowerment.
What skills is Steve Gunn known for?
Steve Gunn has skills like Marketing, Leadership, Technology, Project Management, Research, Brand Marketing, Customer Service, Copywriting, Event Planning, Seo, Sales, Blogging.
Who are Steve Gunn's colleagues?
Steve Gunn's colleagues are Eynav Tassa, Fortune Sunday, Cameron Dole, Rachel Mendelovich, Sundayweekly Journal, Neta Levi, Javier Beiro.
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