Steven Biggins Email & Phone Number

Cincinnati, Oh, Us

United States

United States

United States

Cincinnati, Ohio

...Directed a turnaround for the under-performing Linden Pointe Branch to its first profitability in 5 years while managing the sales and service challenges of a low to moderate income or LMI area....Converted 28 businesses in 13 months from various industries including retail, automotive, medical, dentistry, logistics, healthcare, construction and real estate investment. These converted businesses were in many different stages of development from start up to maturity and individual presentations were developed for each business before conversion to give each a road map for continued success....Exceeded sales goals in 11 of 13 months allowing the branch to achieve 21% annualized balance sheet growth year over year in total deposits and loans. This strong growth in conjunction with lowering of expenses by 18% year over year created a positive $191,744 pretax income for the 12 month period. ...Responsible for all Human Resource decisions necessary to turn over the entire inherited team in the 1st 6 months of leadership. These changes allowed a culture change in the branch from transaction based to relationship, profit and sales driven.

Cincinnati, Ohio Area

...Utilized my existing book of business to secure contracts as a small business consultant specializing in capturing sales, developing marketing plans, internet optimization, workforce management, standardizing operations, accounting, financial planning and maximizing profits. ...Completed consulting contracts which averaged 4 weeks of operation, accounting, cost analysis and side by side business plan review resulting in savings of $4800 to $14,000 annually per business.

West Chester, Ohio

...Branch Manager of the West Chester Office of U.S. Bank overseeing and partnering with 10 full time employees including 4 tellers, 2 bankers 1 manager, 1 mortgage officer, 1 business banking officer, and 1 financial adviser, 31 million in deposit balances and 18 million in personal and small business loans....Recognized as the 2009 Branch Manager of the Year award for Region 1 covering 3 states and 84 free standing branches. The award is given to the branch with the best overall performance in sales, service, operations, turnover, profit and loss performance, and year over year revenue growth....Led 18 district personal bankers by facilitating weekly call nights, monthly training meetings, facilitating underwriting correspondences, and overriding challenged applications. Led the district to 3.4 million dollars in year over year loan balance sheet growth in 2011 and 7.4 million in 2010. ...Hired, developed, coached and promoted 7 employees in 4 years of branch leadership while achieving a turnover of 0% during this same period. Utilized my personal network to place 6 other top performers within the district in an effort to build the entire district's bench strength and talent level....Completed an average of 8 out of office sales calls per week with small business customers and prospects positioning myself as an expert who has the ability, through counsel and product offerings, to help my clients realize their short and long term business goals.

Cincinnati, Ohio

...Senior Manager for industry leader with sales totaling 12 million dollars per year, per unit, while overseeing 240 hourly team members and 8 managers....Achieved 68% team member turnover during 2 years direct supervision of interviewing, hiring and staff retention programs in a demanding and fast paced environment with an industry turnover average well over 200%....Leader in guest relations, creating return business, solving guest incidents and facilitating an upbeat, successful, sales-driven environment serving an average of 1500 guests per day. ...Consistently directed and achieved budgets, costs, and efficiencies for COGS, labor, and productivity while achieving controllable profits averaging 2% better than budget and 40% over flow-thru profit expectations....Developed various new programs for sales growth including a mall delivery service that realizes a 3% increase in external sales monthly and has been initiated company wide....Created numerous new management roles including our Guest Satisfaction Manager. This manager is solely responsible for the education, training, and recognition of our staff to create a culture where absolute guest satisfaction is our highest priority....Instituted Performance and Development Plans for all staff member not achieving desired levels of productivity. These plans for performance improvement were specific, measurable, and attainable in an exact timeframe to decide if continuing employment was the best option for the individual and our company.

Athens, Ohio

...Led a team of six managers with average sales of 3.5 million dollars per year, per unit....Became a leader of hourly staffs totaling 140 team members as well as supervising, developing, and leading 6 managers per unit. ...Assumed responsibility for costing, projecting, and reconciling weekly, monthly, and quarterly financials. Profitability consistently ranked in the top 3 in a region with 53 units during my two years of leadership....Achieved promote-able and Assistant General Manager level within fourteen months of my external hire date though an unparalleled commitment to systems and standards.

Education record

Education record