Steve Boshoff Email & Phone Number

Johannesburg, South Africa

Establish the new department consolidating the technical operations to support the key IT Applications for Eskom on the following technologies: SAP, Oracle, Microsoft, and IBM. The 24 X 7 operations consist of database management, integration between the various systems and application technical support, focussing on preventative maintenance to minimise unplanned downtime and interruption to business operations. Driving Incident and problem management processes to respond in a structured and systematic way to ensure key performance indicators are consistently met. • 99% up-time during the past financial year.• Optimising planned downtime required for OS, Application and Security patches.• Responsible for Resilience and the Tactical Command Centre for Group IT.

Johannesburg, South Africa

Production support manager tasked to stabilise the existing environment and establish a new platform to enable the Advanced Analytics Programme, utilising various technologies including SAS, Microsoft, IBM, and Oracle. Enhance Group IT resilience and response capability to mitigate the risk of potential disaster situations by driving Incident and Problem Management processes, expanding resilience and business continuity management to effectively manage during a time of crises. • Stabilise the environment and built new platform to enable customers to attain insights in their operations.• Successfully lead the Data Centre recovery during COVID.

Midrand; South Africa

Lead the Development and Technical teams in the SAP COE to ensure a high performing environment. Ensure proactive maintenance is planned and executed to minimise unplanned downtime and impact to business operations. Champion for SAP Solution Manager as key to manage the environment ensuring compliance to SAP Advanced Customer Certification and realise cost benefits. • Play a key role where Eskom became the first organisation on African soil to achieve the prestigious Advanced Customer Centre of Excellence certification from SAP. The Eskom SAP CoE is now part of the SAP global Hall of Fame, this after winning the SAP Advanced Centre of Excellence (CoE) Bronze Medal for the Best Customer CoE in March 2016.

Johannesburg Area, South Africa

Manage and lead a team of professional resources supporting a diverse set of applications for Eskom Distribution, including IBM Maximo, GE Smallworld GIS and in-house developed engineering systems. Establish “war rooms” to effectively manage major disruptive events and ensure quick resolution. Improve the availability and performance of the environment by implementing proactive maintenance plans and reduced Priority 1 & 2 incidents drastically. • Successfully implement major upgrade of IBM Maximo• Streamline and consolidate the number of systems used in the environment• Lead the development and implementon of tools for the Power Conservation Scheme• Built various tools to assist Key Customer Executives to actively report on the consumption patterns and usage during the Load Reduction phase.

Johannesburg Area, South Africa

OutputsInformation Systems Support Manager (acting)– Acting as Information Systems Support Manager for the various applications utilised in Eskom Contact Centres;– Managing a diverse team of 20 professionals consisting of permanent and contractor resources;– Improve the stability in the environment by introducing strict change and access control.– Built trust with user community with open communication on challenges and implement processes to improve delivery.Senior Advisor– Functional cell lead/specialist for Device and Consumption Management on SPL billing solution;– Interval Billing and Special Pricing Agreement specialist;– Providing user support and liaison on interval billing and device and consumption management;– Support and interaction for Eskom Key Customer Division.Achievements– Increase the number of Service Agreements billed via interval billing from 1500 to over 12 000.– Analyse and configure a large number of Special Pricing Agreements on CC&B.– Runner-up R&S Managers award – 2007 in the category Customer Satisfaction

Johannesburg Area, South Africa

Outputs– Functional area specialist for Device and Consumption Management on SPL billing solution (Customer Care & Billing);– Interval Billing and Special Pricing Agreement specialist;– Redesign the business processes to fit the package implementation;– Skills transfer and mentoring of permanent staff;– Specification for conversion programs from mainframe billing system;– Team leader for metering and consumption management;– Design and implement handheld metering and Field Billing.Achievements– Successfully design and configure the interval billing functionality on CC&B that is used to bill all of Eskom’s Key Customers;– Project leader in designing and configure the MV90 interface to CC&B that is used to upload consumption data for over 20 000 recorders on a daily basis;– Originate Interval Billing and KSACS monthly newsletters providing key statistical and operational information to the business.

Johannesburg Area, South Africa

Outputs– Planning, budgeting, staffing and operation of Information Department;– Design and acquire the required IT infrastructure for the NER;– Manage external vendors ensuring compliance to Service Level Agreements;– Manage and direct a small vibrant team responsible for all ICT requirements;– Reporting to the Senior General Manager: Finance.Achievements– Successfully established the Information department, defining the strategies and roles;– NER electrification committee, verifying all claims for the R300 million electrification fund;– Key role player in initiating “Lighting-up South Africa” – an annual publication on the progress of electrification in South Africa.

Johannesburg Area, South Africa

OutputsSenior Systems Analyst– Manage project teams responsible for the design, implementation and support of various systems for the Distribution, Marketing and Electrification departments;– Seconded to the NER as acting Information Manager.Systems Analyst– Analysis, design, implementation and support on the Customer Management system (CMS).Analyst/Developer– Support and enhancements on the LPU billing system (RLA).Achievements– Lead project implementing the first Natural Construct system in Eskom and South Africa. Completed project in record time;– National Electricity Forum (NELF) Database working group – responsible for the built and run of the database and models;– Chair the Natural User Group – Distribution and Marketing Group award – 1991;– ITD Managers award – 1993;– Electricity Pricing Managers award – 1994.

Bcom, Computer Science

Activities and Societies: Rugby, Athletics

High School/Secondary Diplomas And Certificates

Activities and Societies: Athletics, Cross Country Running, Rugby