Steve Bramwell Email & Phone Number

Saint Paul, Mn, Us

Noida, Uttar Pradesh, In

Oversee delivery of IT outsourcing service portfolio of application, service desk, field services, network operations, infrastructure, and data center environments delivered by team of onshore and offshore employees and contractors.

Mendota Heights, Mn, Us

Identified and operationalized ITSM activities needed to deliver end to end virtual desktop services for North American divisions of a global insurance and financial services company. Built and deployed operating and staffing models, defined supplier Service Level Agreements ensuring alignment with established business targets. Created workflows using ITIL process framework.

Santa Clara, California, Us

Deliver full program management of multiple managed services solutions including complex projects with multiple sub-projects such as build and support a private cloud and infrastructure re-platforming, providing an effective management interface to project managers, staff, partners and suppliers. Establish and maintain governance structure with clearly defined and documented areas of responsibility. Ensure that service delivery remains in program budget, charge back reporting is timely and accurate, identify areas of cost saving, continual service improvement and new business opportunities. Work closely with sales teams and senior level customer representatives to ensure adherence to contract requirements and commitments while achieving high customer satisfaction metrics. Ensure service delivery excellence in a 7x24 operations environment.

Houston, Tx, Us

Consulting engagement assignment to Hitachi Vantara (role described above).

Minneapolis, Mn, Us

Responsible for leadership and management of IT infrastructure services and resources related to the implementation of an electronic medical records (EMR) solution; hardware purchasing, staging and delivery, EMR software deployment and base configuration, client support to research, troubleshoot to resolution and log technical issues. Extensive pre and post-sale client interaction with responsibility for ensuring customer satisfaction across all technical infrastructure service offerings. Identify new service offerings and develop IT service management structure to support those services. Evaluate, select and implement required IT management tools. Manage vendor relationships with cloud services and IT infrastructure services providers. Serve as senior management’s primary interface between Product Management, Development, Sales and Support for advising on the configuration of technical infrastructure solutions.

Wayne, Pa, Us

Accountable for a portfolio of complex customers with multiple service offerings, this role included maintaining strategic customer relationships with executives, senior leadership and line management through all phases of the customer life cycle including discovery and definition of customer requirements, designing, delivery, recurring operations and sales support. This position was a technical liaison between internal business teams assigned to deliver specific services and support which collectively are managed services. Maintaining a strong understanding of product offerings in order to serve as a subject matter expert in information availability and managed services support was also required in this role.

Us

Oversee and direct multiple teams of Information Technology (IT) leaders delivering a catalog of services including hardware and services procurement, data center operations and support, application support, desktop service and telecommunications support. Owner of vendor relationships for outsources services. Responsible managing IT Profit and Loss maintaining cost neutral model. Finance and Budget accountability for $9 million annual capital budget and $60 million annual operating budget.

Monroe, La, Us

Guided service delivery and support, customer acquisition and retention of hosting services for portfolio of Fortune 500 customers. Oversaw business and operational aspects of 2 - Tier III commercial data centers delivering 99.99% availability generating revenues of $4.2 million. Provided technical consultation to Sales Representatives and customers during pre-sales engagement. Provided strategic and tactical direction of Tier 1, 2 and Technical and Application Support Teams.

Realized $450 thousand annual operational expense savings through efficiencies gained by implementation of telecommunications system, office expansion and Human Resource Information System (HRIS).

Monitored business activities including sales, customer service, purchasing, marketing, accounts payable, accounts receivable, information systems, telecommunications, and facility management for $2,500,000 in revenue computer supply business.Human Resource Management such as develop and implement policies, procedures, staff training programs and management of all HR documentation.Coordinated management information systems activities including development and execution of call center upgrade projects, Internet web site project and electronic commerce project.Researched, evaluated and selected new vendor sources. Coordinated marketing programs and all related advertising activity.

Procured and managed 2000 item computer supply and hardware inventory. Executed product evaluation and selection, contract price negotiations, advertising and promotion. Develop and excute service and support program for computer hardwar and software. Organized and executed product trade shows.Provided product support to 50 field sales representatives including consultation with customers.Managed 13 member customer service team supporting sales of $1.7 million.

Master Of Science, Business Management

Bachelor Of Science, Business Management