Steve Braz Email & Phone Number

Longwood, Fl, Us

Palo Alto, California, United States

Palo Alto, California, United States

Leading a Customer Success team focused on adoption, expansion, and retention for our Enterprise Security Group (Symantec + Carbon Black) focused on our Federal Customer community. Optimized engagement strategies, developed playbooks, and focused partner engagement related to consulting services. Executive sponsor for several federal agencies, including engagement in driving both Agency and FedRAMP ATO for our Network Security portfolio.

Maitland, Florida, United States

Leading Cornerstones growth and strategic segment of Customer Success with a focus on integrating and transforming our subscription business while driving industry best customer and employee experiences. Developed a framework to scale and optimize Customer Success Manager roles and responsibilities to ensure increased adoption and retention. Implemented risk mitigation processes to reduce revenue churn.

Lake Mary, Florida

Leading a Customer Success team focused on On-boarding, Adoption, Utilization and Retention for Ellucian who helps education institutions thrive in an open and dynamic world. We deliver a broad portfolio of technology solutions, developed in collaboration with a global education community, and provide strategic guidance to help education institutions of all kinds navigate change, achieve greater transparency, and drive efficiencies. More than 3000 institutions in 40 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning. Engaged in at risk account mitigation, overall success planning and driving communications through various channels to ensure customer product adoption and overall success. Established new strategies around segmentation, and account engagement (digital) to drive scale, increase customer satisfaction, advocacy and overall retention. Led engagement and strategy to increase NPS by 82% and LTR by 87%.

Longwood, Fl

Elite Athletic Sports Club (EASC) is a 11,000 square foot indoor baseball/softball training facility focused on providing the opportunity for baseball and softball players of all ages to enhance their skills through year-round, climate-controlled training. We will offer the highest quality instructional based lessons, camps, clinics and is the home of EASC travel baseball teams in the Central Florida area. It is our mission to provide the best programs, staff and equipment to fully meet the needs of our customers. Elite Athletic Sports Club will provide a safe and convenient place for players to train. We will offer one place for athletes to enhance their Skills (pitching, catching, baseball, fielding), Strength & Conditioning, Arm Care as well as the ability to work with a Bio Mechanics expert.

Regional Leader of a 100+ person Customer Success organization focused on developing and leading the go to market strategy, sales execution and Customer Success Delivery (Customer Success & Technical Account Management) Responsible for bookings and retention for monetized SaaS and On-Premise software portfolio. Direct responsibility for 20% YoY revenue growth through strategic sales plays and service adoption including a 61% increase in average contract term. Responsible for increased Customer Success adoption and overall customer retention while leveraging tools such as Gainsight. Recruit, develop and lead overachieving teams driving consistent engagements with customers delivering insight, support and advocacy. Continued employee enablement in order to execute against our customers key objectives, increase adoption, satisfaction and retention. Driving a culture of celebration and open lines of communication that have led to increased employee and customer satisfaction. Process changes to reduce time to hire and onboard new personnel by 60% through focused recruitment and talent pipeline management.

Global Leader for the go to market strategy and sales execution for all Premium Services, Education and Managed Outcomes. Led a team of both mangers and individual contributors with direct responsibility for revenue growth from 13M to 150M through strategic sales plays and service adoption. Engaged and led channel expansion driving Managed Services. Led the integration of Customer Retention teams through Regional Leaders to engage and drive revenue retention and services attach. Led and implemented the strategy to increase customer retention by 23 point in 12 months. Recruit, develop and lead overachieving teams driving consistent year over year growth of 25%. Ongoing engagement, strategy, planning and integration of Premium Services to accelerate growth, align to customer outcomes and simplify the services buying and delivery experience. Created key plays and services bundles to drive attach and simplify the selling motion to align to company priorities. Reduced average global discount by 11 points over a 12 month period increasing customer spend without modifying price list. Created an early adopter program which led to 3.5M in Customer Success revenue in one fiscal quarter prior to general availability of new program. Key contributor to cross-functional teams driving services evolution and execution aligning to both the marketplace and company objectives.

Responsible for a team carrying a multi-million dollar service sales quota. Driven and tasked to identify and develop new and existing opportunities in our Enterprise and Large Enterprise customer base (including Public Sector) providing personalized and proactive support services around Data Storage, Consolidation and Security.- Sales Specialist: May 2006 - April 2008Manager - Specialist Sales: April 2008 - April 2010Sr. Manager - Speciliast Sales: April 2010 - June 2012Director - Business Development: June 2012 - October 2013

Managed post-sales activities for our most critical support customers acting as a single point of contact/trusted advisor for all service related activities. Aligned to customer business objectives and drove ongoing protection through proactive engagement, escalation management and incident response. Provided weekly, monthly and quarterly technical business reviews identifying trends and opportunities for efficiency. Handled case escalations, case management, solving customer problems all the while increasing time to resolution (to an average of less than 2 days) and achieving business goals.

Managed the activities of our National Reseller Partners within the Technical Services Partner Program (TSPP), our OEM accounts and Cooperative Support Partnerships focused on reducing customer case escalation to Veritas. Created training plans, road maps, account reviews and support implementation plans to ensure effective and efficient partner engagement. Created and maintained Support Partner Scorecard to help measure the success of the program and eliminate customer escalations. Worked closely with Customer Retention, Channel Sales, Support, Services, and Customer Care. Participated in and led several projects related to ERP applications, partner processes and operational effectiveness.

Currently a member of the Expand Selling Discipline Advisory Board.

Orlando, Florida Area

Recruited and retained high level technical professionals for contract and full time staffing. Identified and screened candidates, developed and enforced standard operating procedures and defined clear consultant career goals and training objectives. Member of Technical Services team tasked with building, staffing and managing the creation and development of our Full-Time Consultant program. Worked with account teams to sell our services (Managed & Staffing), created opportunities through cold calls and warm leads and brought in new business for available consultants and contractors. Negotiated standard billing rates, direct labor rates, cold calls, set and attended client meetings for new and continuous business to accelerate growth. Supervised a team of 12 local full-time consultants.

Bs, Business Management

Activities and Societies: Kappa Sigma FraternityBusiness Administration

Associate Of Science (A.S.), Business Administration And Management, General