Steve Braz Email & Phone Number

Longwood, FL, US

Palo Alto, California, United States

Palo Alto, California, United States

Leading a Customer Success team focused on adoption, expansion, and retention for our Enterprise Security Group (Symantec + Carbon Black) focused on our Federal Customer community. Optimized engagement strategies, developed playbooks, and focused partner engagement related to consulting services. Executive sponsor for several federal agencies, including.

Maitland, Florida, United States

Leading Cornerstones growth and strategic segment of Customer Success with a focus on integrating and transforming our subscription business while driving industry best customer and employee experiences. Developed a framework to scale and optimize Customer Success Manager roles and responsibilities to ensure increased adoption and retention. Implemented.

Lake Mary, Florida

Leading a Customer Success team focused on On-boarding, Adoption, Utilization and Retention for Ellucian who helps education institutions thrive in an open and dynamic world. We deliver a broad portfolio of technology solutions, developed in collaboration with a global education community, and provide strategic guidance to help education institutions of.

Longwood, FL

Elite Athletic Sports Club (EASC) is a 11,000 square foot indoor baseball/softball training facility focused on providing the opportunity for baseball and softball players of all ages to enhance their skills through year-round, climate-controlled training. We will offer the highest quality instructional based lessons, camps, clinics and is the home of EASC.

Regional Leader of a 100+ person Customer Success organization focused on developing and leading the go to market strategy, sales execution and Customer Success Delivery (Customer Success & Technical Account Management) Responsible for bookings and retention for monetized SaaS and On-Premise software portfolio. Direct responsibility for 20% YoY revenue.

Global Leader for the go to market strategy and sales execution for all Premium Services, Education and Managed Outcomes. Led a team of both mangers and individual contributors with direct responsibility for revenue growth from 13M to 150M through strategic sales plays and service adoption. Engaged and led channel expansion driving Managed Services. Led.

Responsible for a team carrying a multi-million dollar service sales quota. Driven and tasked to identify and develop new and existing opportunities in our Enterprise and Large Enterprise customer base (including Public Sector) providing personalized and proactive support services around Data Storage, Consolidation and Security.- Sales Specialist: May 2006.

Managed post-sales activities for our most critical support customers acting as a single point of contact/trusted advisor for all service related activities. Aligned to customer business objectives and drove ongoing protection through proactive engagement, escalation management and incident response. Provided weekly, monthly and quarterly technical.

Managed the activities of our National Reseller Partners within the Technical Services Partner Program (TSPP), our OEM accounts and Cooperative Support Partnerships focused on reducing customer case escalation to Veritas. Created training plans, road maps, account reviews and support implementation plans to ensure effective and efficient partner.

Currently a member of the Expand Selling Discipline Advisory Board.

Orlando, Florida Area

Recruited and retained high level technical professionals for contract and full time staffing. Identified and screened candidates, developed and enforced standard operating procedures and defined clear consultant career goals and training objectives. Member of Technical Services team tasked with building, staffing and managing the creation and development.

Bs, Business Management

Activities and Societies: Kappa Sigma FraternityBusiness Administration

Associate Of Science (A.S.), Business Administration And Management, General