Steve Brierley Email & Phone Number

Southampton, Gb

Southampton, England, United Kingdom

Following redundancy from HSBC, I moved into this new role where I am responsible / accountable for...• Developing, designing and managing all website content, to enhance usability and meet Ofsted requirements.• Managing the applications used by school (SIMs / Class Charts / ParentMail etc.)• Steering the development of online learning platform both in terms of design and day to day management.• Managing the school's Social Media presence for the wider school community.• Managing of all Parent / Carer communications from the school.• Managing the school's 'phishing' process, including all tests & staff training.• Managing all school photography / filming, along with production of videos for in-school use.• Delivering and managing school marketing strategy, ensuring permission rights are obtaining and maintained.• Supporting staff with ICT developments and assisting with the ICT network operation within the school.Key Successes:• Re-designing and launching new school website.• Launching Social Media presence for school.• Redesigning / optimising various school process / procedures.• Creating LED backscreen content for the 2024 Dance Live performance.• Capturing 'life in a school academic year' in film & photography.• Launching and running the school's 'phishing' training process.• Assisting on multiple school trips and am MIDAS trained to drive school minibuses when required.

Southampton / London

• Leading development of governance frameworks, ensuring activities meet standards, policies and risk appetite.• Achieving global compliance to HSBC Group Financial Instruction manuals, including the design and implementation of the group wide marketing approval process for Anti-bribery & Corruption.• Steering operations and governance agenda globally for Global Marketing & Communications, including cost management, budgeting, process management and operational improvement across all business lines of HSBC.• Optimising design, implementation and enhancement of the global marketing processes, ensuring efficiencies were recognised and continuous improvements to user experience.• Managing of all third party risks and being a Subject Matter Expert / escalation point for all issues.• Implementing system developments, user testing / training / maintenance to ensure consistent use globally.• Establishing budget planning, tracking and reporting of costs, including monthly submissions on spend and accruals.Key Successes:• Achieved revised Global Marketing policy and related processes, including design, implementation and training.• Created Global Marketing’s Gifts & Entertainment Process to meet and compile the Anti-bribery & Corruption policy.• Designed and implementation of Delegated Authority process to meet audit requirements.• Implemented a new spend management tool and accruals process for managing third party expenditure.• Devised and launched system globally and the implementation of Global Events Log and analytics.• Re-engineered of Global Marketing Sponsorship process to recognise working and cross team efficiencies.

Southampton / London

• Optimised all commercial products online, covering business accounts, cards, loans and overdrafts.• Delivered strategies and propositions to drive agendas forward, covering IA, content management, SEO, link building, end to end processes, internet banking proposition and optimising online customer experience and sales funnels• Established and exceeded annual sales plan targets, measurement and analytics to support new propositions, technical developments, business cases, usability and multi-variant studies• Influenced / negotiated offline processes and product fulfilment areas, to increase customer satisfaction, sales volumes and ROI.Key Successes:• Developed and lead 1st multi-variant A/B testing project in HSBC Commercial UK, resulting in 8%+ increase in leads, 13%+ increase in application started and 19%+ increase in the applications submitted.• Reduced application drop-off rate by 38%, through improved customer journey workflows and offline process enhancements• Achieved continuous page 1 ranking in Google for relevant SEO product terms• Increased visits to lower level pages by 300%+ through customer journey optimisation, data analysis and enhanced step conversion.

Southampton / London

• Maximised sales and customer experience for new and existing online customers• Analysed / reviewed / simplified / influenced and re-engineered sales processes and propositions.• Initiated all department communications to internal / external customer audiences.

Southampton

• Influenced / negotiated and provided tactical and strategic solutions• Proposed strategic bulk customer banking deposits• Designed and developed of the in-branch filter process• Redesigned regulated financial planning sales process• Developed Front Office Systems (EOPS)• Utilised Global Resource• Led research, design and analysis processes.

Southampton / London

• HSBC Business Line Relationship Manager managing relationships between product and sales channels (2001 to 2002)• HSBC Channel Manager utilising data to communicate key messages to drive increased sales (1999 to 2001)• HSBC HR Project & Management Information Officer (1996 to 1999)• HSBC Systems Training Officer (1994 to 1996)• HSBC Home Insurance Supervisor & Underwriter (1992 to 1994).

B-Tec Diploma, Building & Construction

BTEC in Building & Construction

Education record