Steve Brierley Email & Phone Number

Southampton, England, United Kingdom

• Following redundancy from HSBC, I moved into this new role where I am responsible / accountable for...
• Developing, designing and managing all website content, to enhance usability and meet Ofsted requirements.
• Managing the applications used by school (SIMs / Class Charts / ParentMail etc.)
• Steering the development of online learning platform both in terms of design and day to day management.
• Managing the school's Social Media presence for the wider school community.
• Managing of all Parent / Carer communications from the school.

Southampton / London

• Leading development of governance frameworks, ensuring activities meet standards, policies and risk appetite.
• Achieving global compliance to HSBC Group Financial Instruction manuals, including the design and implementation of the group wide marketing approval process for Anti-bribery & Corruption.
• Steering operations and governance agenda globally for Global Marketing & Communications, including cost management, budgeting, process management and operational improvement across all business lines of HSBC.
• Optimising design, implementation and enhancement of the global marketing processes, ensuring efficiencies were recognised and continuous improvements to user experience.
• Managing of all third party risks and being a Subject Matter Expert / escalation point for all issues.
• Implementing system developments, user testing / training / maintenance to ensure consistent use globally.

Southampton / London

• Optimised all commercial products online, covering business accounts, cards, loans and overdrafts.
• Delivered strategies and propositions to drive agendas forward, covering IA, content management, SEO, link building, end to end processes, internet banking proposition and optimising online customer experience and.
• Established and exceeded annual sales plan targets, measurement and analytics to support new propositions, technical developments, business cases, usability and multi-variant studies
• Influenced / negotiated offline processes and product fulfilment areas, to increase customer satisfaction, sales volumes and ROI.Key Successes:
• Developed and lead 1st multi-variant A/B testing project in HSBC Commercial UK, resulting in 8%+ increase in leads, 13%+ increase in application started and 19%+ increase in the applications submitted.
• Reduced application drop-off rate by 38%, through improved customer journey workflows and offline process enhancements

Southampton / London

• Maximised sales and customer experience for new and existing online customers
• Analysed / reviewed / simplified / influenced and re-engineered sales processes and propositions.
• Initiated all department communications to internal / external customer audiences.

Southampton

• Influenced / negotiated and provided tactical and strategic solutions
• Proposed strategic bulk customer banking deposits
• Designed and developed of the in-branch filter process
• Redesigned regulated financial planning sales process
• Developed Front Office Systems (EOPS)
• Utilised Global Resource

Southampton / London

• HSBC Business Line Relationship Manager managing relationships between product and sales channels (2001 to 2002)
• HSBC Channel Manager utilising data to communicate key messages to drive increased sales (1999 to 2001)
• HSBC HR Project & Management Information Officer (1996 to 1999)
• HSBC Systems Training Officer (1994 to 1996)
• HSBC Home Insurance Supervisor & Underwriter (1992 to 1994).

B-Tec Diploma, Building & Construction

BTEC in Building & Construction

Education record