Here, I oversee end-to-end operations of the network, voice, and data center facility infrastructure, including vendor relations and contract negotiations. I manage financial activities, including $10M in capital and $24M in operating budget in line with financial constraints and limitations. Additionally, I liaise and interact with the incident management response team to ensure seamless operations and mitigate potential risks. I spearhead the selection, recruitment, and onboarding of high-caliber employees to meet operational needs and requirements. I build capacity, enhance technical knowledge, and improve the performance of 80 staff and 20,000 end-users by providing training, tools, and resources. I also coordinate and facilitate geographically dispersed network systems, voice systems, and data facility center teams to deliver exceptional outcomes and results. I orchestrate the development of ITIL processes and frameworks to align IT needs with organizational goals. I streamline and integrate various phone systems into a central Cisco platform to improve performance.➥ Supported the establishment of Geisinger’s first network operations center and transition to the enterprise command center.➥ Contributed to overall business growth and expansion by establishing a new organizational structure, including processes, procedures, and policies to ensure seamless operations despite the COVID pandemic.➥ Progressed through multiple positions with increased responsibilities for displaying leadership skills and exceeding expectations.

In this role, I provided oversight and direction for the establishment, configuration, and maintenance of data centers, including three primary data centers, six secondary data centers, and hundreds of IT closets to avoid operational delays. I also supervised and coordinated a data center facilities team of four staff members and nine operations personnel to ensure smooth facility and production capabilities. I supported team members with the management of power, cooling, and space capacity across all locations. Additionally, I enabled employees to excel in designated roles and responsibilities by providing training, guidance, and assistance.➥ Improved employee morale and engagement by defining processes and metrics as establishing a positive workenvironment.➥ Successfully monitored and controlled budget of $3M+ in line with organizational practices and procedures.

Here, I coordinated and supported multiple departments, such as Data Center Management, Facilities, Security, Marketing, and Voice Systems with budgetary, project planning, and establishment of a backup data center. I also led the deployment and maintenance of SQL databases utilized by departmental applications. I orchestrated the implementation of a data center management software for monitoring and projecting. I also identified data center needs and requirements from both an infrastructure measure and an IT needs perspective. I planned, organized, and coordinated technical team meetings to increase communication and cross-training.➥ Drove department-wide efficiencies and effectiveness by utilizing advanced tools to streamline internal processes.➥ Handled and performed technical tasks, including problem analysis, testing, documentation, and implementation.

In this position, I managed all activities associated with the project, indulging daily operations, service delivery, and customer calls and complaints. I configured Microsoft Windows Small Business Server 2003, including Exchange and Active Directory. I also planned, coordinated, and supported major installations to ensure completion in line with budgetary and calendar goals. I liaised and interacted with clients for network and computer upgrades to improve business flow and production ➥ Recognized for managing and executing assigned projects within strict timely, budgetary, and scope constraints.➥ Led the installation and configuration of Windows- and Macintosh-based networks using various networking equipment.