Steve Brookes Email & Phone Number

Cornwall, England, United Kingdom

Every minute, 2 men take their own lives. We’re here to change that by having real, raw conversations about men’s mental health, fatherhood, and life’s challenges. Sharing stories, breaking down stigmas, and creating a space where it’s okay to talk.

London, United Kingdom

UK Based, Award Winning Agency. No BS, No Vanity - Just Results.

Bude, Cornwall

United Kingdom

Key Achievements:• Delivers comprehensive support on a freelance basis, managing a number of Salesforce projects and overseeing all activities including planning and proof of concept, full implementation control, provision of training and the completion of any required improvements and amendments

Truro, United Kingdom

Key Achievements:• Drove business growth and success through the identification and conversion of new opportunities, using wealth of knowledge across social media, LinkedIn, cold calling and networking• Developed and managed highly effective and profitable prospect and client partnerships, liaising with companies of varying size and across multiple sectors, enabling successful solution delivery • Created, implemented and managed marketing campaigns, overseeing all aspects from initial concept through to delivery, this resulted in achievement of all objectives and encompassed the analysis of ROI related campaigns

Manchester, United Kingdom

Key Achievements:• Successfully maintained full corporate relationship management control within this leading organisation which focuses on the provision of outsourced call management and remote switchboard services• Continually enhanced company growth and enabled success through the identification and conversion of business opportunities• Built and developed excellent relationships with FTSE 350 companies, utilising networking expertise as well as prospecting through referrals and LinkedIn• Completed extensive national travel, conducted meetings with company executives to deliver benefits and unique selling points of company services including ROI• Conducted complex negotiations in relation to financial and contractual commercials, ensuring services are delivered in line with objectives through extensive colleague liaison• Managed all additional activities to an exceptional level including tender responses and sourcing, planning and attendance to networking events, conferences, exhibitions and award ceremoniesFixed Term Contract

Peterborough, United Kingdom

Key Achievements:• Maintained full sales and marketing control across the 24/7 365 contact centre, reporting to directors and managing all inbound contact centre services• Managed and led Sales Executives, this encompassed the delivery of coaching to significantly improve performance and increase sales, implementing SMART goals and conducting key HR processes• Conducted comprehensive research to enable the development and management of numerous multi-channel campaigns, ensuring effective ROI analysis• Identified and closed numerous high value prospects, continually driving growth• Built and developed effective channel partnerships as well as maintaining control of existing accounts• Attended and contributed to senior management meetings, enabling performance control and achievement of goals • Successfully generated £200,000 in new business for Q 1/2 in 2015• Overall responsibility for the identification and development of tenders, contract negotiations and operational planning, that resulting in winning a £1 million NHS contract to provide outsourced contact centre services including TUPE implications

Rochester, United Kingdom

Key Achievements:• Continually drove business growth and success through the identification of new opportunities, utilising expertise within prospecting including social media, LinkedIn, cold calling, networking, direct mail and exhibitions• Built and managed key partnerships with prospects and clients, working with various company sizes across a number of sectors to deliver effective solutions • Played a pivotal role in marketing campaigns from concept through to delivery, exceeding all objectives and targets which involved analysing all campaigns in relation to ROI• Enabled the successful implementation of Salesforce.com, ensuring enhanced customer satisfaction

Maidstone

• Achieved exceptional results within this key role, this involved the highly successful introduction of the network services division including profit and loss and full operational control of wholesale line rental and landline minutes, mobile airtime contracts and data services supply• Developed and enhanced skills amongst the operations team through the delivery of coaching and training, enabling achievement of all objectives• Maintained full project management control through to completion, this involved stakeholder engagement, risk and issue management, supplier liaison and progress control• Utilised wealth of knowledge within the Open reach Service Provider Gateway (SPG), EcoRepair and Pearson’s Provisioning Tool• Created and introduced a vastly improved infrastructure, systems and processes, significantly enhancing efficiency• Delivered pricing and quotations in relation to tariffs and rates on behalf of all clients, utilising exceptional negotiation skills • Developed and managed measurable targets and goals, enabling exceeding of customer key performance indicators• Built and developed highly effective supplier and partner company relationships, this encompassed BT Wholesale, Gamma and Chess, delivering against timescales, budget and objectives• Continually demonstrated wealth of technical knowledge across telecommunication and voice and data business solutions

Hythe

Canterbury, United Kingdom

Ba (Honours) Leadership And Management, Business, Management, Marketing, And Related Support Services

Education record

Education record