Maintain Servers and Infrastructure for both physical and virtual devices on-prem and hosted. On premise servers in VMWare and Hyper-V as well as hosted in AWS. Infrastructure consists of Cisco switches, Palo Alto and FortiGate firewalls, Arista Core switches and multi blade chassis, SAML/SWA with Okta IdP, Corp and Guest wireless access via Arista Access Points.

• Migrated Hyper-V to VMWare 6.5 using Veeam 10 • Integrated Office 365 while migrating off of Exchange 2007• Installed new Cisco Metro-e router along with Meraki switches to integrate new practice with Arch Health network• Configured site to site VPN on ASA to assist with collaboration after company merger• Configured new VTL in Amazon for use with Veeam Backup• Replaced 46 Cisco Catalyst switches with Meraki MS225 switches as part of the Infrastructure upgrade project• Replaced failed 2012 Domain Controller with new 2019 DC• Acted as CCX administrator for Finesse queue call agents as well as Call Manager adds, removes, and changes, and Cisco Unity administration• Documented common tasks and requests to be used as training material for both end users and fellow IT professionals• Created and managed GPO objects for managed settings and software deployment• Managed Mimecast email archiving and Spam filter• Managed Zix for corporate email encryption

• Voted “Employee of the Quarter” by ClosingCorp peers in Q3 of 2017• Performed a ‘Rip and Replace’ of hosted, Vonage phone system and installed in-house Cisco PBX with two, BE6000 servers running Cisco Call Manager 11.5, Unity 11.5 and Finesse for call center personnel• Replaced outdated Dell workgroup switches with Cisco 3850’s in a stack configuration with redundant power supplies. This stack was configured to use Cisco stack power technology to lower the overall power consumption• Upgraded Fortigate 60c firewall to a Fortigate 100D. This upgrade was pivotal to resolve network congestion caused by company growth.• Rebuilt DR network with Citrix Xenserver 6.5 cluster consisting of 3 hosts connected to a home grown SAN solution built on Ubuntu 14.04 using SCST for iSCSI connectivity. Prior to this project, the DR network was not capable of managing a production fail over. Once complete, the DR network outperformed the existing production network• Upgraded VMWare 4.1 environment to 5.5. License was downgraded to accommodate Proliant servers that were not supported on vSphere 6• Replaced single SonicWall Wireless Access Point with FortiAP units connected to Fortigate 100D to take advantage of the built in, wireless controller. This provided wireless saturation for the entire office.• Implemented Radius for wireless authentication to the corporate SSID eliminating the need to remember monthly passwords• Added ‘Guest’ SSID to the corporate wireless with access to Internet only. This configuration kept ClosingCorp in compliance with the network security requirements placed on the company by their financial partners and banking clients

Support and Maintain network operations, connectivity and resources for multi-site, Medical Device Manufacturer. Installed and configured HP Proliant Servers with Server 2003 and 2008 Operating SystemsInstalled vShere client to provide basic support of VMWare environmentProvided user and computer management using Active DirectoryManaged Security group creation through ADUC for file share security purposesDesigned and implemented corporate wireless solution allowing for greater mobility and increased collaboration between departments. This also allowed for seamless connectivity between locations by centralizing authenticationReplaced SPOF MPLS solution with high availability solution running HSRP. Adding a second router and utilizing HSRP technology insures 100% uptime. Configured BGP routing and removed static routing reducing the time required for hands on administrationIncreased Network backup success rate from 50% to over 99%Migrated backup infrastructure from Storagetek LTO3 to Quantum LTO5 technology which was pivotal in keeping up with the protection of rapid, business related data growthInstalled and maintained TeleForm for company run Clinical Trial management.Integrated recent acquisitions into company Websense environment. This provided additional data protection for the remote site, network, and company as a whole.Acted as JDE Edwards CNC admin for the purpose of software packaging and deployment of enhancements as well as ESU’s

Provided front line support for AS/400 based applicationsInstructed clients with proper installation procedures of AS/400 PeripheralsPerformed first and second level troubleshooting and repair assistance for PC and Macintosh hardware/software issuesDesigned troubleshooting scripts on PC hardware and software common issues to minimize down timeAssisted other Help Desk Analysts in Advanced troubleshooting of PC operating systems

IS Support Analyst / PC TechnicianPC trouble shooting and repair as well as Help Desk support for PC and AS/400 based application/hardware problems, using call tracking and problem resolution databaseTechnical support for 1,500 node, international, multi-platform WAN/LAN environmentNew computer setup and configuration using Windows 3.11, 95 and NT 4.0Installation and configuration of Microsoft Office 95 as well as 97Working knowledge of Netscape Communicator 4.0 and Internet Explorer 4.0Manage user requests and Help Desk Analyst's tasks and responsivenessResponsible for creating Ghost images of systems for future deploymentTroubleshooting and repair of PC hardware and softwareAnalyze and resolve remote access software and hardware connectivity issuesInstallation of computers and printers on NT, Netware and AS/400 networks using TCP/IP protocolInstallation of all types of PC peripherals on Windows NT 4.0 Workstation, such as HP scanners, local and network printers, PCMCIA cardsInstallation and configuration of Client Access for AS400 sessionsResponsible for monitoring AS400 devices and clearing any messages that may occurResetting AS400 log-in ID's and passwords