Steve Burrow, Mba

Steve Burrow, Mba Email and Phone Number

Strategy & Analytics Leader @ Liberty Mutual Insurance
boston, massachusetts, united states
Steve Burrow, Mba's Location
Greater Boston, United States
Steve Burrow, Mba's Contact Details

Steve Burrow, Mba personal email

Steve Burrow, Mba phone numbers

About Steve Burrow, Mba

Vendor management leader delivering end~to-end lifecycle strategy, oversight, and optimization in financial services industry. Uses analytics to discover and drive improvements. Known for building mutually beneficial relationships both internally between key stakeholders and externally with vendors..Specialties include: Consulting, Vendor Management, Data & Analytics, Process Improvement, Change Management, Leadership Development, Performance Management, Training, Coaching, Talent Management & Development, Risk Management, Talent Acquisition, Business Continuity, Systems Management, Project Management, Workforce Management, Capacity Planning & Modeling, Forecasting.

Steve Burrow, Mba's Current Company Details
Liberty Mutual Insurance

Liberty Mutual Insurance

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Strategy & Analytics Leader
boston, massachusetts, united states
Website:
libertymutualgroup.com
Employees:
45901
Steve Burrow, Mba Work Experience Details
  • Liberty Mutual Insurance
    Director Of Vendor Data Strategy And Analytics
    Liberty Mutual Insurance Dec 2022 - Present
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  • Usaa
    Vendor Management Consultant
    Usaa Jul 2017 - Dec 2022
    Greater Orlando
    Identify and mitigate risk of vendor management through end-to-end oversight. Drive process improvements with both USAA and vendors using actionable data.
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  • Usaa
    Director, 3Rd Party Contact Centers
    Usaa Feb 2014 - Jul 2017
    Greater Boston Area
    Led vendor management teams overseeing five multi-channel contact center vendors across 14 locations handling USAA’s outsourced member contacts. Directed risk management, operations, and compliance activities, and ensured expected value is achieved from vendor relationships.
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  • Randstad
    Workforce Consultant
    Randstad Feb 2012 - Jan 2014
    Dallas/Fort Worth Area
    Operationalized Fortune 100 clients’ business strategies. Implemented controls and oversight of contractual requirements. Through in-depth assessment of each client's business, designed and implemented customized solutions and projects. Led cross-functional project teams to drive cost savings and process improvements.
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  • Td Ameritrade
    Sr. Manager Of Systems Strategy
    Td Ameritrade Apr 2010 - Oct 2011
    Fort Worth, Tx
    Directed strategy, implementation, and administration for all communications and performance management systems. Developed and implemented enterprise-wide projects. Managed vendor relationships.
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  • Td Ameritrade
    Sr. Manager Of Workforce Managment
    Td Ameritrade Jan 2006 - Apr 2010
    Fort Worth, Tx
    Led operations for multi-site multi-channel contact centers utilizing both internal and outsourced resources. Consulted with senior management at each site and drove for continuous improvement.
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  • Td Ameritrade
    Team Management
    Td Ameritrade May 1999 - Jan 2006
    Fort Worth, Tx
    Directed, trained, coached and developed teams of 18-25 associates in the contact center. Represented the firm at client events.
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Steve Burrow, Mba Skills

Process Improvement Performance Management Management Leadership Strategy Coaching Vendor Management Customer Service Call Centers Risk Management Operations Management Leadership Development Strategic Planning Business Process Improvement Project Management Sales Training Forecasting Workforce Planning Workforce Management Visio Program Management Business Strategy Change Management Recruiting Business Analysis Business Process Talent Acquisition Microsoft Office Human Resources Enterprise Software Employee Relations Crm Ivr Scheduling Reporting And Analysis Call Routing

Steve Burrow, Mba Education Details

Frequently Asked Questions about Steve Burrow, Mba

What company does Steve Burrow, Mba work for?

Steve Burrow, Mba works for Liberty Mutual Insurance

What is Steve Burrow, Mba's role at the current company?

Steve Burrow, Mba's current role is Strategy & Analytics Leader.

What is Steve Burrow, Mba's email address?

Steve Burrow, Mba's email address is st****@****saa.com

What is Steve Burrow, Mba's direct phone number?

Steve Burrow, Mba's direct phone number is +161558*****

What schools did Steve Burrow, Mba attend?

Steve Burrow, Mba attended Isenberg School Of Management, Umass Amherst, Baylor University.

What skills is Steve Burrow, Mba known for?

Steve Burrow, Mba has skills like Process Improvement, Performance Management, Management, Leadership, Strategy, Coaching, Vendor Management, Customer Service, Call Centers, Risk Management, Operations Management, Leadership Development.

Who are Steve Burrow, Mba's colleagues?

Steve Burrow, Mba's colleagues are Jamie Turton, Dawn Clairmont, Rita Ford, James Rosenberger, Terrance Giesting, Emily Wing, Ron Muchnick, Cpcu, Arm.

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