Steve Bouwens Email & Phone Number

Brussels, Be

Brussels Region, Belgium

As a Project Manager in the KYC Operational Department, I provide comprehensive support to operational teams, assisting with challenging cases, implementing new processes, and leading pilot projects. Currently spearheading a major remediation initiative, I lead a dedicated team in analyzing and updating legal requirements for 70000 clients. Proactively engaging with clients for additional information.-Trainings-Teamleader-Projectmanager

Brussels, Brussels Region, Belgium

My first chapter at BNP Paribas Fortis was as a KYC Analyst where I was responsible for the onboarding process for legal entities seeking to establish a banking relationship. Initially focused on document analysis and comprehensive client activity checks, my role quickly evolved. Recognizing my dedication and capabilities, I was entrusted with additional responsibilities, leading to the optimization of the onboarding process and implementing new tools.Beyond routine checks, I delved into understanding the intricate details of the clients' intentions. This involved navigating through data to ascertain the legitimacy and compatibility of their objectives with our banking standards.

Brussels Area, Belgium

In 2018 I returned to the HoReCa-sector managing Cafe De Markten located in the city center of Brussels. In November 2019 I was in charge of opening a second business also located in the center called AUB SVP Cafe.The most important skills I obtained were:-Management and leadership: Operational crisis management, dynamic scheduling, demand forecasting, food purchasing-Marketing strategies, network initiatives-Recruiting and supervision of all staff-Negotiating contracts with different stakeholders

Brussels Area, Belgium

As Innovation Performance Consultant I analyzed and identified the clients scientific activities globally and locally in order to finance their research & development projects.The most important skills I obtained were:-Understanding of tax laws and government incentives-Network and presentation skills

Brussels Area, Belgium

Here I had the opportunity to work with companies in a wide variety of industries, investigating and solving problems regarding their credit and debit. I also had the task to identify and analyze Amex clients, this for the European law that aims to prevent money laundering and bribery.The most important skills I obtained were:-Working in a corporate environment where teamwork was key-Thorough understanding of the financial sector-Database analytics- Verification of the identity of customers (corporations, card members, merchants) in line with the regulation on Know Your Customer (KYC) using external sources such as KBO, NBB, Credit Catalyst.- Review of documentation for new customer accounts, evaluating high-risk accounts and analyzing new customer processes and policies.- Analysis of market trends and customer behavior for decision-making in the areas of marketing, product development and customer satisfaction.

Panama

During my internship I had the opportunity to experience the lifecycle of a new product from development to deployment. Ubiqua is a start-up in software development that uses innovative work-methods to create products to optimize processes of the retail sector. They not only taught me a lot about a sector that was very new to me, but also how to work efficient efficiently within a team. The most important skills I obtained were:-Managing a team for the development of a new software-Marketing and selling software to potential clients-Using design thinking to optimize the product-Designing and implementing new features

Belgium, Leuven

During my Innovation Management studies I did my first internship implementing a new process within one of the most important hospitals of Belgium. The challenging part of this was to create new structures and methodes for a team that wasn't open to change or innovation. The most important skills I obtained were:-Process innovation management-Change Management-Team Management

Panama

I always wanted to open and run my own restaurant. In 2012 I made that dream come through together with my sister. With this experience I gained different skills, such as:-Managing and motivating a team-CRM-skills-Developing business strategies-Budget planning-Creating and managing promotions on Social Networks-Fast problem solving

Panama

After my experiences working as a chef I wanted to have a new professional challenge out of my comfort zone. By working closely and constantly with the customers I've obtained a lot of professional social skills. Fast problem solving, customer management and multitasking are other abilities I have improved with this position.

Panama

This was my first experience managing a kitchen and a small staff, in a country far from my own and where I initially didn't speak the language. This job has taught me how to work independent, be creative, work under extreme stress and solve problems with limited resources. After a year I was also in charge of managing the hotel's reservations and making sure the clients were satisfied during their stay.

Bachelor Idea & Innovation Management, Idea & Innovation Management

Hotel, Hotel And Restaurant Management