Steve Cargo Email & Phone Number

Austin, Tx

• Brought back to increase New and Used vehicle production, market share, and profitability.• Increased New vehicle sales 22% YOY by implementing new training and gross techniques, within a 4 month time frame.• Increased Market share 28% to consistently compete for the highest volume Ford Dealer in our region.• Reduced new vehicle aging inventory and worked with factory representatives to receive larger market shares of desired new vehicle selection.• Re-introduced proper initial sales training and internet lead protocols• Introduced new sales recruitment techniques to aid in recruiting and landing top talent.• Increased CSI scores to become the best in our direct group and top 10% in the nation.• Helped increase Used vehicle volume and gross 35% YOY.• Advised and implemented strategies on increasing Used vehicle procurement and reducing turn time.

Austin, Tx

• Successfully integrated a private dealership acquisition into the publicly traded Group 1 Automotive Company by completely staffing and reorganizing the entire dealership personnel and processes.• Transitioned and trained dealership off of Reynolds and Reynolds to ADP.• Trained, coached, and mentored onboarding personnel to ensure smooth adoption of the new processes/procedures.• Created the new dealership logo, positioning, developmental strategy, and marketing plans. • Developed market and customer-specific marketing solutions for the brand resulting in enhanced customer experience with the brand.• Doubled used car production within first three months, increased new car department production by 20%.• Turned CSI scores from worst in the dealer group to one of the best.• Managed and oversaw all the day to day operations for the dealership, including sales, finance, e-commerce, fixed operations, service, and parts.

Austin, Texas

• Implemented sales strategies for new and used vehicles resulting in increased profitability for the entire sales and finance departments as well as year over year growth & profitability.• Increased and maintained customer score satisfaction to above fellow dealer group levels at all times.• Introduced and implemented programs designed to increase customer and employee loyalty.• Created a quarterly sales rally training program initiative to drive employee loyalty and team building skills.• Achieved Ford's Presidents Award status for 2011 and 2012 through outstanding sales and CSI leadership amongst other Ford dealers in market group.• Developed and revisited Group 1 Automotive operational policies to minimize risk and maximize profitability.• Winner Group1 Automotive's Best Domestic New Vehicle Department for 2012.

Austin, Tx

• Managed, acquired, and liquidated a 4 million dollar used vehicle inventory with a 60 day turn on a continual basis.• Grew used vehicle sales performance and profitability from 60 units to over 200 units to become Group1 Automotive's largest domestic used vehicle store.• More than doubled profitability by targeting untapped marketing, strengthening advertising and ecommerce strategy, evaluating customer service levels, growing repeat business and reducing operating expenses.• Winner Group1 Automotive's Best Domestic Used Vehicle Department from 2010-2012.• Analyzed dealer inventories for Group 1's merger and acquisition department.• Developed digital procedures and infrastructure to support a large used vehicle operation.

Austin, Texas

• Oversaw and supported the contracting and funding of all special finance contracts totaling over 1 million dollars on a monthly basis.• Supervised a team of over 17 sales associates and 4 finance mangers.• Negotiated dealer agreements and cultivated superior relations with over 20 diverse lenders.• Managed manger’s warranty and finance penetration, aftermarket, and over PRU that was held to a minimum standard of $1,500.• Ensured all contract packages were in compliance with the company highest standards in a fast-paced, high volume dealership.• Oversaw all loan applications, approvals and managed a loan portfolio consistently in the millions of dollars.• Established and preserved best practices and policies to improve deal flow, gross profit, employee/customer retention and CSI within both the finance and sales department/• Maintained a backend PRU in excess of $1500 with conventional finance contracts at all times.• Initiated and developed marketing strategies increasing special finance sales from 15 to over 50 contracts a month.• Managed and monitored a less than 7 day contract in transit time for all special finance/finance contracts.

Austin, Texas

• Developed personal sales strategies and skills that lead to becoming a consistent sales floor leader and winner of sales person of the month 5 times.• Designed strategic internet campaigns, web banners and newsletters. Developed campaign effectiveness feedback reporting including increased clicks, traffic to site, lead generation, and increased overall internet department and personal sales.• Engaged customers and supported their vehicle purchases before, during, and after sales transactions.

B.A., Economics And Government

Minor In Business - Red Mccombs School of Business

Education record