Steve Cargo Email & Phone Number

Austin, TX

• Brought back to increase New and Used vehicle production, market share, and profitability.
• Increased New vehicle sales 22% YOY by implementing new training and gross techniques, within a 4 month time frame.
• Increased Market share 28% to consistently compete for the highest volume Ford Dealer in our region.
• Reduced new vehicle aging inventory and worked with factory representatives to receive larger market shares of desired new vehicle selection.
• Re-introduced proper initial sales training and internet lead protocols
• Introduced new sales recruitment techniques to aid in recruiting and landing top talent.

Austin, TX

• Successfully integrated a private dealership acquisition into the publicly traded Group 1 Automotive Company by completely staffing and reorganizing the entire dealership personnel and processes.
• Transitioned and trained dealership off of Reynolds and Reynolds to ADP.
• Trained, coached, and mentored onboarding personnel to ensure smooth adoption of the new processes/procedures.
• Created the new dealership logo, positioning, developmental strategy, and marketing plans.
• Developed market and customer-specific marketing solutions for the brand resulting in enhanced customer experience with the brand.
• Doubled used car production within first three months, increased new car department production by 20%.

Austin, Texas

• Implemented sales strategies for new and used vehicles resulting in increased profitability for the entire sales and finance departments as well as year over year growth & profitability.
• Increased and maintained customer score satisfaction to above fellow dealer group levels at all times.
• Introduced and implemented programs designed to increase customer and employee loyalty.
• Created a quarterly sales rally training program initiative to drive employee loyalty and team building skills.
• Achieved Ford's Presidents Award status for 2011 and 2012 through outstanding sales and CSI leadership amongst other Ford dealers in market group.
• Developed and revisited Group 1 Automotive operational policies to minimize risk and maximize profitability.

Austin, TX

• Managed, acquired, and liquidated a 4 million dollar used vehicle inventory with a 60 day turn on a continual basis.
• Grew used vehicle sales performance and profitability from 60 units to over 200 units to become Group1 Automotive's largest domestic used vehicle store.
• More than doubled profitability by targeting untapped marketing, strengthening advertising and ecommerce strategy, evaluating customer service levels, growing repeat business and reducing operating expenses.
• Winner Group1 Automotive's Best Domestic Used Vehicle Department from 2010-2012.
• Analyzed dealer inventories for Group 1's merger and acquisition department.
• Developed digital procedures and infrastructure to support a large used vehicle operation.

Austin, Texas

• Oversaw and supported the contracting and funding of all special finance contracts totaling over 1 million dollars on a monthly basis.
• Supervised a team of over 17 sales associates and 4 finance mangers.
• Negotiated dealer agreements and cultivated superior relations with over 20 diverse lenders.
• Managed manger’s warranty and finance penetration, aftermarket, and over PRU that was held to a minimum standard of $1,500.
• Ensured all contract packages were in compliance with the company highest standards in a fast-paced, high volume dealership.
• Oversaw all loan applications, approvals and managed a loan portfolio consistently in the millions of dollars.

Austin, Texas

• Developed personal sales strategies and skills that lead to becoming a consistent sales floor leader and winner of sales person of the month 5 times.
• Designed strategic internet campaigns, web banners and newsletters. Developed campaign effectiveness feedback reporting including increased clicks, traffic to site, lead generation, and increased overall internet.
• Engaged customers and supported their vehicle purchases before, during, and after sales transactions.

B.A., Economics And Government

Minor In Business - Red Mccombs School of Business

Education record