Steve Carroll

Steve Carroll Email and Phone Number

VP Customer Insights at LexisNexis @ LexisNexis
Steve Carroll's Location
New York City Metropolitan Area, United States, United States
Steve Carroll's Contact Details

Steve Carroll work email

Steve Carroll personal email

n/a
About Steve Carroll

LexisNexis is transforming legal work with generative AI solutions for legal professionals. I build and lead teams for LexisNexis that a) evaluate and benchmark the performance of Gen AI and legal analytics products, b) track continuous feedback from the users of these products, c) track the feedback of employees that build and support them, d) conduct market studies that support marketing claims, thought leadership collateral & horizon scanning. Trusted partner and advisor to executive team and division leaders. Known for collaborative style and building relationships across organizations.

Steve Carroll's Current Company Details
LexisNexis

Lexisnexis

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VP Customer Insights at LexisNexis
Steve Carroll Work Experience Details
  • Lexisnexis
    Vp Customer Insights
    Lexisnexis Oct 2009 - Present
    New York City, Ny, Us
    I lead teams and programs that 1) measure & track the performance of our Generative AI products (Human Relevance Testing), 2) evaluate our Generative AI and benchmarked performance (via SMEs), 3) continuously monitor the customer experience of all our legal AI & analytics products across the global business (NPS), 4) continuously track the employee engagement of our global RELX workforce, 5) track product penetration & user preferences across the markets we operate in (including thought leadership collateral around Generative AI in legal markets), and 5) support new product development in Gen AI through conjoint studies (ACA, ACBCA, Menu-based). This requires leading a multi-location team (including off-shored locations) across a matrixed organization.
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  • Elsevier
    Research Director
    Elsevier 2002 - Nov 2009
    Amsterdam, North Holland, Nl
    I led the Global Customer Research team at Elsevier, working within the Global community of Scientific, Technical & Medical researchers. Programs included measuring the customer experience, new product development (scientific research), tracking customer workflow (behavior design), feedback, image tracking, and alternative publishing models.
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  • Gfk Nop
    Associate Director
    Gfk Nop 2000 - 2002
    Nuremberg, Bavaria, De
    Working within the International Technology team at NOP (now Gfk) in London – I worked primarily with technology clients (IBM, BT, Intel, Cisco) on a range of brand-tracking, IT-decision-maker, and competitor profiling studies.
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  • Elsevier
    Senior Market Research Analyst
    Elsevier Sep 1995 - Jun 2000
    Amsterdam, North Holland, Nl
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  • Arriva
    Marketing And Research Executive
    Arriva Jun 1994 - Sep 1995
    Sunderland, North East, Gb
    Projecting future passenger demand via census/demographic analysis, pricing/scheduling via analysis of ticket data, prioritizing future investment via customer interviews (focus groups).
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Steve Carroll Skills

Customer Insight Strategy Analytics Competitive Intelligence Quantitative Research Net Promoter Score Strategic Planning Competitive Analysis Business Strategy Statistical Modeling Strategic Partnerships Management Qualitative Research Change Management Marketing Strategy Business Development Project Management Product Management R Leadership New Business Development Cross Functional Team Leadership Spss Market Research Business Analysis Data Analysis Business Intelligence Tableau Team Management Knime Conjoint Analysis Pspp

Steve Carroll Education Details

  • University Of Exeter
    University Of Exeter
    History
  • Aston University
    Aston University
    Research Into Business Management

Frequently Asked Questions about Steve Carroll

What company does Steve Carroll work for?

Steve Carroll works for Lexisnexis

What is Steve Carroll's role at the current company?

Steve Carroll's current role is VP Customer Insights at LexisNexis.

What is Steve Carroll's email address?

Steve Carroll's email address is st****@****xis.com

What is Steve Carroll's direct phone number?

Steve Carroll's direct phone number is +121244*****

What schools did Steve Carroll attend?

Steve Carroll attended University Of Exeter, Aston University.

What are some of Steve Carroll's interests?

Steve Carroll has interest in Guitar, Economic Empowerment, Music, Running, Piano, Keeping Fit.

What skills is Steve Carroll known for?

Steve Carroll has skills like Customer Insight, Strategy, Analytics, Competitive Intelligence, Quantitative Research, Net Promoter Score, Strategic Planning, Competitive Analysis, Business Strategy, Statistical Modeling, Strategic Partnerships, Management.

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