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Steve Carroll Email & Phone Number

VP Customer Insights at LexisNexis at LexisNexis

Location: New York City Metropolitan Area, United States 5 work roles 2 schools

1 work email found @lexisnexis.com 4 phones found area 212 and 937 LinkedIn matched

✓ Verified July 2026 4 data sources Profile completeness 100%

Current company

LexisNexis

Role

VP Customer Insights at LexisNexis

Location

New York City Metropolitan Area, United States

Who is Steve Carroll? Overview

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Quick answer

Steve Carroll is listed as VP Customer Insights at LexisNexis at LexisNexis, based in New York City Metropolitan Area, United States. AeroLeads shows a work email signal at lexisnexis.com, phone signal with area code 212, 937, and a matched LinkedIn profile for Steve Carroll.

Steve Carroll previously worked as VP Customer Insights at Lexisnexis and Research Director at Elsevier. Steve Carroll holds Ba, History from University Of Exeter.

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Email format at LexisNexis

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{first}.{last}@lexisnexis.com

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Profile bio

About Steve Carroll

LexisNexis is transforming legal work with generative AI solutions for legal professionals. I build and lead teams for LexisNexis that a) evaluate and benchmark the performance of Gen AI and legal analytics products, b) track continuous feedback from the users of these products, c) track the feedback of employees that build and support them, d) conduct market studies that support marketing claims, thought leadership collateral & horizon scanning. Trusted partner and advisor to executive team and division leaders. Known for collaborative style and building relationships across organizations.

Listed skills include Customer Insight, Strategy, Analytics, Competitive Intelligence, and 28 others.

Current workplace

Steve Carroll's current company

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Lexisnexis

VP Customer Insights at LexisNexis

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Company profile

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5 roles · 27 years

Steve Carroll work experience

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Vp Customer Insights

Current

Lexisnexis

New York City, Ny, Us

I lead teams and programs that 1) measure & track the performance of our Generative AI products (Human Relevance Testing), 2) evaluate our Generative AI and benchmarked performance (via SMEs), 3) continuously monitor the customer experience of all our legal AI & analytics products across the global business (NPS), 4) continuously track the employee engagement of our global RELX workforce, 5) track product penetration & user preferences across the markets we operate in (including thought leadership collateral around Generative AI in legal markets), and 5) support new product development in Gen AI through conjoint studies (ACA, ACBCA, Menu-based). This requires leading a multi-location team (including off-shored locations) across a matrixed organization.

Oct 2009 - Present

Research Director

Elsevier

Amsterdam, North Holland, Nl

I led the Global Customer Research team at Elsevier, working within the Global community of Scientific, Technical & Medical researchers. Programs included measuring the customer experience, new product development (scientific research), tracking customer workflow (behavior design), feedback, image tracking, and alternative publishing models.

2002 - Nov 2009

Associate Director

Gfk Nop

Nuremberg, Bavaria, De

Working within the International Technology team at NOP (now Gfk) in London – I worked primarily with technology clients (IBM, BT, Intel, Cisco) on a range of brand-tracking, IT-decision-maker, and competitor profiling studies.

2000 - 2002 ~2 yrs

Senior Market Research Analyst

Elsevier

Amsterdam, North Holland, Nl

Sep 1995 - Jun 2000

Marketing And Research Executive

Arriva

Sunderland, North East, Gb

Projecting future passenger demand via census/demographic analysis, pricing/scheduling via analysis of ticket data, prioritizing future investment via customer interviews (focus groups).

Jun 1994 - Sep 1995

2 education records

Steve Carroll education

Ba, History

University Of Exeter

Msc, Research Into Business Management

Aston University

FAQ

Frequently asked questions about Steve Carroll

Quick answers generated from the profile data available on this page.

What company does Steve Carroll work for?

Steve Carroll works for LexisNexis.

What is Steve Carroll's role at LexisNexis?

Steve Carroll is listed as VP Customer Insights at LexisNexis at LexisNexis.

What is Steve Carroll's email address?

AeroLeads has found 1 work email signal at @lexisnexis.com for Steve Carroll at LexisNexis.

What is Steve Carroll's phone number?

AeroLeads has found 4 phone signal(s) with area code 212, 937 for Steve Carroll at LexisNexis.

Where is Steve Carroll based?

Steve Carroll is based in New York City Metropolitan Area, United States while working with LexisNexis.

What companies has Steve Carroll worked for?

Steve Carroll has worked for Lexisnexis, Elsevier, Gfk Nop, and Arriva.

How can I contact Steve Carroll?

You can use AeroLeads to view verified contact signals for Steve Carroll at LexisNexis, including work email, phone, and LinkedIn data when available.

What schools did Steve Carroll attend?

Steve Carroll holds Ba, History from University Of Exeter.

What skills is Steve Carroll known for?

Steve Carroll is listed with skills including Customer Insight, Strategy, Analytics, Competitive Intelligence, Quantitative Research, Net Promoter Score, Strategic Planning, and Competitive Analysis.

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