Steve Caster Email & Phone Number

Zele

At the Technical Excellence Center we aim to give the best possible after sales service to our customers. My role is to expand and increase our knowledge, service products and workflows.The team consist over 40 people, in multiple countries.I ensured the team is a single working entity but has a good team/family feel to it. We introduced training days, combined with team building activities for all team members. As part of our ongoing effort to knowledge, a hybrid classroom was introduced with small and medium tests for validation. By doing so, we increased the response times to our customer with the right solution.We have introduced standardized process across the EMEA region, ensuring that all technician work in the same way. This provides flexibility to go beyond country borders and get the right person to the right place. These processes are also part of the ISO audits. The product line has been broadened to introduce newer service products, meeting the needs of small , medium and large customers. I take great proud in the way the team came to function as a whole and not as a group of smaller teams.

Zele, Vlaanderen, België

As the Senior PM, I was responsible for a small team, successfully launching multiple printers in the market. This included, participating in Gate Review meetings, developing forecast model, arrange for stock levels at launch and conveying the message of the new software and printers. I managed a team, holding responsibility for another product line through another product manager.

Zele

As the EMEA product manager - software I am responsible to the all the software within Brady across the EMEA region. I succesfully migrated our long time software labelling software (Labelmark and Markware) into it's new form (Brady Workstation) while maintaining the overall results. I also manage our Safety Software (Link 360) and SafeTrak. During my time with these software we upgraded and updated SafeTrak multiple times and I helped with the global team to enhance Link 360)Within this role, I often work with global product management to incorporate enhancement request and features based on input from various sources. I perform customer and prospect visits, not to sell the product, but to understand their need and more important "the need behind the need". From this I feed back the information to generate features in our new releases.For one of our products, I lead a (remote) development team on a daily base, using 4 week sprints and execute the launches. I am working in a cross functional team, together with dedicated Marcom people. Bringing the best possible solution to our customers.My team also manages the Brady Portable printer range

Zele

As a Global Product Specialist I am responsible for a +1M dollar software product range. I create growth, identify new opportunity and developments with the software environment. The GPS sets the product strategy as well as the product life cycle for their product line. Within this role I grew the software units deployment as well as simplified the user experience without limiting functionality. Working with a cross-functional team, I also creat supporting collateral (tutorials, videos, manuals) for the new products (based on a global scale)I launch new products towards internal stakeholders in both EMEA and the Americas and am a key contact person in regards to product questions as well as strategy. These launches average from 50 to 250 people. I set up an internal training cadence and support Regional Product Managers with the launches of the product towards local countries, regions, states and their end customer and distributors. I align the vision on software between the Product Directors, VP's of Marketing and RnD, Sales directors and Regional Managing Directors, based on customer feedback, growth numbers and trends.

Zele

Zele

As the Software product Expert I supported marketing on technical aspects of products on the range of market, bugs and future enhancements. I was closely Involved in new product development and translated the marketing requirements in technical requirement. As part of this role I performed beta tests of updates and new products. I helped with creating the collateral for the new products and did internal communications towards our sales and business leaders. I was also involved in promotional activities like sales meeting either behind or on the stage. I helped align the software strategy as well as maintain a smaller EMEA software portfolio.

The Technical Marketing Assistant support marketing on a technical level. They translate the technical aspects of the product into marketing features and vice versa. They work in tandem with the product managers to guarantee the best product for the customers needs. They also follow up on technical aspects of products like bugs and enhancements. Also a key player in development of new products (both software and systems) and beta testing updates and new products. As Technical Marketing Assistant I was often involved with customer for high advanced trouble shooting and providing feedback to RnD directly from the customer. Within this role I also performed competitive analyses between our product and other players in the markets.

Provide first/second/third line solutions to customers within the brady product offerTesting beta version of updates or new productsGive input to product management regarding enhancements and bugs Custom integration of brady products at customer site

Comitcon provides Linux and open source consultancy.

Maintain linux server in datacenter or at customer locationProvide custom linux based solutions to the customers lDesign webframework to be used by customerDesign of an invoicing tool

Freelance on the I4S projectDesign a traffic accounting system for student houses to keep track of the volume downloaded. Based on linux and embedded hardware with a webinterface to have remote control from a central location.

Teacher Training School

Latin Mathematics

Student, Airline/Commercial/Professional Pilot And Flight Crew

Started my Ultralight Machine pilot license in Dec 2023

Education record