Steven C. Davidson, Pmp, Itil Email & Phone Number

Dallas/Fort Worth Area

►Accomplishments✔Completed support of the deployment of 853 Registers at 135+ National Parks✔Operating Support Center to support the Retail Business Management System (RBMS) for the National Park Service. Delivering 24x7x365 service for Fee collection for 853 Registers and back-office operations running Microsoft Dynamics Commerce Retail. ✔Maintain high Client ticket survey scores monthly averaging 95%✔Implemented DevOps to manage enhancement and system changes for… Show more ►Accomplishments✔Completed support of the deployment of 853 Registers at 135+ National Parks✔Operating Support Center to support the Retail Business Management System (RBMS) for the National Park Service. Delivering 24x7x365 service for Fee collection for 853 Registers and back-office operations running Microsoft Dynamics Commerce Retail. ✔Maintain high Client ticket survey scores monthly averaging 95%✔Implemented DevOps to manage enhancement and system changes for NPS.✔Supporting Tier 1 and 2 support for 50+ MSP clients nationwide.✔Managing the implementation of new Change Control for our clients to maintain compliance. Show less

Dallas/Fort Worth Area

►Process Improvements✔Slashed business system outages to <2 per month with comprehensive disaster recovery and business continuity solution✔Implemented and tracked over 25 active projects using Wrike with weekly status meetings✔Implemented and tracked over 25 active projects using Wrike with weekly status meetings✔Delivered and tested disaster recovery solution including new active/active network core►Leadership✔My Infrastructure team scored 19% above company… Show more ►Process Improvements✔Slashed business system outages to <2 per month with comprehensive disaster recovery and business continuity solution✔Implemented and tracked over 25 active projects using Wrike with weekly status meetings✔Implemented and tracked over 25 active projects using Wrike with weekly status meetings✔Delivered and tested disaster recovery solution including new active/active network core►Leadership✔My Infrastructure team scored 19% above company average for employee Org Health✔Drove Sarbanes-Oxley and PCI audit/compliance✔Vendor Management skills including contract negotiations working with legal teams✔Integrated IT service and support for newly acquired Speakeasy company✔Implemented new Company communication platform that is updated weekly (Presentations and Video)✔Participated in company cultural committee✔Regularly taught classes for employees on Microsoft Excel, Google Apps and IT Security►Cost Reduction✔Realized $1.2M savings spearheading migration of legacy network to VoIP in the Cloud.✔Reduced office printing cost $900K ✔Decreased cost 50%+ without sacrificing customer satisfaction.►Accomplishments✔Backup Administer for McAfee EPO with Anti-virus and Host Intrusion firewall✔Implemented new Service Catalog for Management approval for SOX and PCI compliance✔Assisted in the IT separation of the Riverside Press Enterprise and Providence Journal newspapers✔Replaced On-Premise Avaya PBX and IVR with SaaS solution at West IP✔Expanded and Upgraded Storage Dell Compellent to include SSD and Brocade Fibre Channel✔Install two new EMC VNX for DFS file shares with DR replication✔Replaced and Administered SIEM from on-premise QRadar to SaaS Alert Logic✔Implemented and installed new IP TV solution using DirectTV and ZBand. Delivering television to each reporter’s workstation✔More accomplishments listed under Projects Show less

►Leadership✔Directed 110 project managers, coordinators, and 4500 projects that successfully cutover/refreshed an annual contract record✔Maintained multiple staff budgets and survey and design capital expense budget totaling $40M✔Managed two HIPAA compliant European data centers hosting for Cardinal Health o Frankfurt for Production and Rüsselsheim for Disaster Recovery.✔Managed team to improve new EHRO web portal before go-live for Cardinal Health using HP LoadRunner… Show more ►Leadership✔Directed 110 project managers, coordinators, and 4500 projects that successfully cutover/refreshed an annual contract record✔Maintained multiple staff budgets and survey and design capital expense budget totaling $40M✔Managed two HIPAA compliant European data centers hosting for Cardinal Health o Frankfurt for Production and Rüsselsheim for Disaster Recovery.✔Managed team to improve new EHRO web portal before go-live for Cardinal Health using HP LoadRunner at night and implementing needed changes during the day.►Project Management✔Spearheaded multiple critical projects with support of technical staff of 50 PMs overseeing 50 coordinators.✔Managed disaster recovery, HIPAA data encryption, and QMS project/training for Cardinal Health Human Resource Application Services Developers.✔Expedited installation of affordable network solution at 1200 highly mobile recruiting nationwide locations with design and development of repeatable process for Navy recruiters (CNRC).✔Mitigated changing risk/issues on projects; reported to EDS/HP and Navy leadership in collaboration with PMO.✔Led teams in building out network infrastructure to cutover 86,000 computers on Navy and USMC sites as regional transition manager for NMCI NW, SW and enterprise remote locations, a contract annual record Show less

✔Hired and managed national Field Support staff of thirty for McLane Co.✔Managed installation of 26 remote Data Centers, Cisco network and configured Symbol RF technology at each location for warehouse inventory management.✔Successfully managed IT support of 2500 personal in thirty McLane Co. locations.✔Support total McLane Foodservice voice communication needs.✔Managed McLane 24/7 helpdesk and invoicing print Center.✔Facilitated $495M IT infrastructure conversion rollout… Show more ✔Hired and managed national Field Support staff of thirty for McLane Co.✔Managed installation of 26 remote Data Centers, Cisco network and configured Symbol RF technology at each location for warehouse inventory management.✔Successfully managed IT support of 2500 personal in thirty McLane Co. locations.✔Support total McLane Foodservice voice communication needs.✔Managed McLane 24/7 helpdesk and invoicing print Center.✔Facilitated $495M IT infrastructure conversion rollout over 15 months.✔Yielded $250K reduction in annual telecom expenditures. Show less

Sterling, Colorado

Delivered award winning sales growth and profit increases consistently throughout 15+ year career with KFC. Coordinated construction, solicited, and reviewed bids, ordered equipment/materials for both remodeled and new KFC stores in Colorado and Nebraska.

Bs, Business Management, Sociology, Cum Laude

Associate Of Arts - Aa, Business, Accounting