Implements and manages Personal Insurance projects that make changes with Comparative Raters as well as utilizes skills with big data to provide reporting, metrics and insight into insurance transactions. Acts as a liaison to software and comparative rater partners to ensure changes are implemented on time, budget, within scope and without problems. This all contributes to the goal of seamlessly providing the latest insurance products to agents and customers while maximizing successful insurance transactions to increase business in the personal insurance space.Created accurate and consistent reporting capabilities thru automating monthly metrics on Successful and Errored transactions in MicrostrategyInnovative thinking has led to implementing process improvement thru creating a Heat Map/Control Chart for analysts to quickly find and resolve problemsManaged projects that included changes to current insurance product offerings as well as new insurance products through comparative ratersTechnical abilities allow for quick resolution of system issues including with XML, ACORD files, COBOL and other technologiesCreates and presents monthly metric reports on Comparative Rater data for Senior Management and Leadership teamDevelops positive relationships with internal and external customers that facilitate highly productive output for changes, new projects and enhancements

Manages research, resolution and prioritization of Project fallout and Production defects related to Property, Auto, Business Rules and Electronic Publishing systems. This includes the responsibility for developing, modifying and maintaining analytics and reports used by senior management for tracking progress on system defects and employee, contractor and agent productivity. Also, drives process improvement and refinements through creation of new analytics metrics and visualizations.Utilizes knowledge of Property and Auto insurance products and systems to research defects to determine their impact on business and prioritization for resolutionIncreases employee productivity through automation of manual reporting and metric measurement through creation of Business Objects reporting and Excel Macro based tools. This has resulted in a reduction of person day efforts of 24-48 days per year depending on the role and allowing employees more time for other assignments.Creates visualizations and data breakdowns for Sales Execs and Product areas allowing them to be better understand problems with sales and errors by Agent and Market allowing for system, process and training refinements. This is leading to a reduction in errors. Developes effective relationships with business units and the help desk to ensure defect research, prioritization and resolution is handled accurately and on timeHelps Senior Management make their process, budget and staffing decisions by creating and modifying reports in SAP Business Objects that provide key metrics on the status of all Production defects and issuesParticipates in Kanban exercises that facilitate the efficient resolution on production defects with new Auto insurance product and associated new front-end systemContributes to process improvements in production defect remediation through utilizing experience in roles leading aspects of information technology projects

Responsibilities: Delivering numerous medium-large projects over multiple years and phases requiring IT changes to Auto/Home Front and Back End systems on time, on budget and without errors Oversaw teams of 10 and 20 developers on a multi-year project on the Mainframe and Distributed applications serving the Auto Front and Back End systemsRelease Engineering - coordinating daily and weekly IT builds across multiple systems to reduce impact of out-of-sync issues and ensure quality and stability of test environments is maintainedWork with the business and other IT areas to develop office automation solutions to Auto/Home business issues such as new insurance programs and other revenue, compliance and business enhancing changesTechnical Design Lead for Auto/Property Front End systems for the development teams – design changes conforming to business requirements that are efficient, accurate and with the least difficulty and time to implement and ensure development team code them properlyTechnologies involved include: Cobol, DB2, Vb 6, .NET, Advantage:Gen, Java ScriptVersion Content Transfer Coordinator – documented and coordinated transfer of IT version information from development to production maintenance areasAccomplishments: Lead successful Implementation of web based Front End changes for a major new national Auto insurance productContinued leading successful development and deployment of national Auto insurance product on a legacy Auto Rate and Issue systemRelease Manager coordinating smooth software releases to QA for version testing cycles of code development on projects spanning various systems and technologiesOversaw Quality Assurance of large scale projects – delivering the 13 projects to business without issues. Ensured developers researched and resolved any defects found through testing. Followed SDLCDeveloped changes for projects based on project requirements and technical specifications untilizing COBOL, Advantage:Gen and DB2

Provides instruction and training to junior and senior level students on the basics of Project, Operations and Data management. This includes providing lessons in real world project management applications as well as lessons on Agile, Waterfall and Iterative project management methodologies. Technologies used include Excel, SQL and Access

Responsibilities: Prepare and present weather forecasts for live and recorded radio broadcasts for WZBG and formerly WTIC and WRCH which are part of AudacyPrepare weather graphics and forecasts for presentation by television meteorologists on Fox CT newscastsUtilize social media (Facebook, Twitter etc.) to communicate weather forecast and severe conditions Write a weather forecast column displayed on the Hartford Courant website as well as CTNOW.comContribute weather story ideas for possible presentation on WTIC radio and Fox CT Accomplishments: Research, create and present accurate weather forecasts on-air (radio) in a clear and friendly manner to Northeastern radio audiences

Oversaw perscription order fulfillment in a long-term care pharmacyEnsured quality of order deliveryFilled prescription orders on-time and without error