Steve Chow Email & Phone Number

Santa Clara, California, Us

We put software and hardware security into billions of devices.

New York, New York, Us

Leveraging in-depth technical knowledge of Unbound products and solutions to identify pain points from prospective customers to architect solutions, working closely with sales managers close out deals. Present and demo all Unbound products. Run trainings and workshops to existing customer for upselling opportunities. Recognize new opportunities from the field and bridging communications to the product teams and channel partners. Collaborate with R&D and Customer Success teams to deliver Unbound solutions to customers. Participate in review and create RFPs. Design PoC to prospects for hands-on testing of Unbound solutions.

Princeton, Nj, Us

Won multi-million-dollar deals. Present the NIKSUN technical solution to customers during the sales and implementation cycles. Accountable for key accounts domestically and internationally.

Kista, Stockholm, Se

Manage and plan customer deployment activities for the Signaling Network Activation Manager (SNAM) product. Customers include AT&T, Verizon, CenturyLink, Frontier, and FairPoint. Manage enterprise software nightly builds with over 3 million lines of code. Support and maintain all internal SNAM test labs. Collaborate with Software Development, Quality Assurance, and Network Operations, Program Management and third-party providers to define and implement the Customer Service environment and processes, including definition of an effective framework for customer support. Scrum Master on porting the SNAM application from Solaris to Linux. Produced installation detailed design. Authored Installation and Administration technical documentations. Provide 24x7 on-call supports for SNAM, Work Force Administration (WFA/C/DI/DO), Network & Services Database (NSDB) products.• Designed and implemented a detailed customized deployment (go-live) plan for CenturyLink hardware migration, including skip release software installation, database upgrade, data migration & validation, operations readiness testing, status reporting, and contingency rollback planning. Managed the lead up and execution of a nation-wide cutover event including multiple service partners and integration points: governance and control, jeopardy assessment and management.• Created a platform and built the infrastructure framework for the software development team to work on the Linux Porting project. Resolved the endianness issue and successfully ported the Message Router building block of the SNAM application. • Resolved all customer issues in a timely fashion and achieved 100% customer satisfaction. • Developed customized tools for Frontier to automatically synchronize the SNAM Production sever with the Standby server.

Bridgewater, New Jersey, Us

Technical Lead for Installation and Deployment of Telcordia Signaling Network Activation Manager (SNAM). Coordinating Multi-Unit Testing (MUT) among a team of 20+ developers. Produced weekly metrics to ensure highest quality before turning the release to Product Test. Installation system architect. • Designed and developed software packaging and installation scripts on the AT&T consolidation project, combining 4 regions into one, which greatly reduced the operating cost for AT&T. • Authored a customized MOP (Method of Procedures) on the AT&T consolidation project.• Led the deployment team in designing, developing, and testing installation tools for Verizon spinoff of Frontier and FairPoint networks.• Designed and implemented a Disaster Recovery plan to reproduce the entire SNAM product at a remote bunker lab.

Developed and maintained UNIX Make file scripts, used extensively to build the software deliverable. Developed value added UNIX SCCS file access control to insure project source code directory structure, naming standard and ownership. As the major Shell program writer, produced numerous installation, operation and maintenance Shell/awk/make/sed scripts to boost productivity of the programmers and production EDP supports. Archived software source code for escrow storage. Liaison for software quality control tool. • Created supporting environment and developed test cases to extensively test every aspect of the software application for Y2K.• Created and maintained testing environments to support LNP (local number portability).• Administered DEV/MUT/PT/PERF/I&D environments including installation/upgrade of Solaris and Oracle.

Master Of Science (M.S.), Management

Bachelor Of Engineering (Be), Electrical Engineering