Steve Chronister Email & Phone Number

ITSM Technical Lead supporting ServiceNow platform, migrating an organically developed system founded on SharePoint and lift and shift the application to the ServiceNow platform. SharePoint migration to ServiceNow including migration of historical data. Roadmap Incident management, Change Management, Asset Management, Problem Management and CMDB. Work with Product Owner at JBA collaborating using Agile methodology, creating stories for each Sprint, leveraging demos to view functionality, build new value added ServiceNow features, portal, reporting, record producers. Work with COR, PM, and Product owner for Road mapping, backlog grooming, sprint planning, Incident management. Lead AWS Cloud and MS Azure Cloud CICD implementation and migrations efforts. AWS Cloud efforts including road mapping effort, budgeting, and hands on implementation of EC2, Route53, ELB, IAM, VPC, RDS Oracle. Was the team Solutions and Architecture diagrams for Cloud environment. Designed and configured integrations between JIRA, Confluence, Jenkins, Bitbucket, Maven. Also function as the AWS Partner Network Alliance Lead, moving the organization Partner Tier to the next level. Net effect was faster time to market, reduced development, and deployment costs, and delivered a highly effective development team. Responsible for planning, oversight, and technical guidance of QA automation team efforts. Provide direction and leadership to the QA automation team to guide and develop efforts automating existing manual processes. Resulting in a reduction in manual testing efforts by 90%.Oversee and manage the system administrators for the existing on prem infrastructure. Delivered a stable functional platform with robust documentation leveraging Confluence.

Business and Technical analysis supporting the Digital transformation and journey reimaginationfor large multifamily financial institution. Analysis of workflow, data elements and current and future state.Work closely with staff and analytics team to develop the integrated view of workflowprocesses with an alignment and integration of data elements, data sources andwork streams.The complex effort involved capturing business processes, data flows, and systemspresented on one overarching visualization.The deliverable was a highly coveted product that elicited valuable conversations withthe organization staff at all levels. The current state diagram was leveraged to constructthe future state diagram ingested by the teams building the future state applications.

Washington, Dc, Us

Engaged in initiative to automate regression and in Sprint testing for the ERAS Program.Managed an IT team of up to 65 staff and consultants. Supported and enforced the agilemethodology and processes. Created and managed all budgets, forecasting, risks, staffing, andplanning. Collaborated for successful project outcomes. ✔ Restructured ERAS (Electronic Residency Application Service) enhancing quality andstability of the program applications.✔ Converted legacy applications to modern Angular/HTML under 12 months.✔ Managed successful consecutive major product openings over 2 years.✔ Reduced Production defects 95%.✔ Implemented SLA for application, uptime increased to 99.9% while achieving continuousstability.✔ Successfully integrated Atlassian products and JIRA/Confluence. Automated testinginitiatives for CI/CD.✔ Created and maintained Program Review key metrics providing transparency of theprogram’s KPIs and risks.

Mclean, Va, Us

Analyzed, developed, /implemented, maintained and supported AMCAS IT applications, enabling the organization’s service programs and processes for members and constituents. Primary point of management integration and contact across development/ implementation. ✔ Direction and guided team. Developed, maintained, and managed the customer relationship. Forms alliances with corresponding business unit directors and managers on strategic business initiatives and projects.✔ Promoted, coached, and enforced the full systems development life cycle management methodologies and control processes for assigned projects/programs. ✔ Reviewed project requests, status, schedules, resource allocations and operational activities. Reviewed activity and progress reports. ✔ Oversaw the progress and quality of product enhancements development and delivery.

Vienna, Va, Us

Managed multiple complex projects and initiatives for large-scale software deployments. Project team size ranged from 8-20 developers. Facilitated and coordinated efforts, and managed all project lifecycle phases from inception through deployment and warrantee. Presented to Senior Executive Committees on all projects.✔Created, maintained and completed project documentation deliverables for each phase including the project SOW, charter, schedule, scope plan, staffing plan, communication plan, project management plan, and weekly status reporting.✔ Implemented PeopleSoft HR upgrade to 9.1, a 10 month project managing 65 people delivered on time, with a four day deployment and implementation plan. Delivered within 5% of the estimated budget. ✔ Managed development and testing team, the infrastructure team, and co-led with the business area manager, keeping all efforts in sync: development of code, delivery of environments, and testing.

Us

• Define and track quarterly goals and objectives for IT Department • Manage program budget and scope for both onshore and off shore resources. • Oversee multi-million dollar budget. Manage department of 35+ consisting of, developers, QA, DBA, tech leads. • Define and create presentations containing IT, schedules, budget, performance, deliverables and present to senior executive team. • Restructure IT organization to perform with a high degree of efficiency. Supported tracking of key performance metrics (KPIs) measuring productivity, effectiveness, and success in specific functional areas. Institute changes to controls and processes and procedures to allow for tighter focused deliveries of functionality. • Interface and coordinated efforts with internal customers, Sales, Finance and Operations, to align corporate objectives. • Define process and work flows for external team allowing IT team to embed applications to aid in business process. Prepare monthly revenue forecasts and status reports for projects. • Maintain project schedules / plans, and develop complete cost estimates of application development projects, including labor, indirect and direct costs. Assign appropriate human and technical resources to complete projects

Us

Washington, District Of Columbia, Us

Mclean, Va, Us

Falls Church, Va, Us

Mpa, Public Administration

Ba, Political Science