Information Technology Support Administrator
CurrentResponsible for the creation and management of new users as well as current users within an Active Directory environment and Mailbox creation and access management within the Exchange environment for 5 Banks including NHMB and all employees at 35+ Branches across the New England area. Administrator for the Track-it Ticketing system as well as managing account creations and changes within the program, also participated in an administration training course to manage Track it offered by BMC. Created several solutions and workflow process improvements that made task more automated within Track-it and more so in HALO to make things flow seamlessly. Maintained up to date employee access list documents that reflected program access required by each department, reported all Employee changes as needed in updated excel documents on a weekly basis to multiple departments. In charge of processing all New Hires, Employee changes, and terminations in all departments for all IT and business applications. Implemented the HALO ITSM software from ground up, as an on-premises installations avidly collaborating with the vendor and several members from different departments on a daily basis. Assisted with the training of all user and agents companywide on how to use the Halo ITSM software. Handled Level 1 & Level 2 calls and tickets daily from all 5 banks including NHMB.
