Steve Coffelt Email & Phone Number

Santa Monica, California, Us

Created data analysis tools using Splunk Enterprise and SQL used to measure performance and detect anomalies in the areas of customer experience, network system operations, and application operation. Detected service affecting issues, escalated and managed or assisted with issue resolution. Reduced time to restore service.Developed unique Splunk dashboard to map events from multiple systems and applications into a single timeline for the purpose of analyzing and troubleshooting specific customer use case issues. Other Splunk dashboards to measure device firmware version deployment, email system performance, load balancer operation, unauthorized system access and compromise, Splunk indexer health, others.Representing the Service Operations team, led the prioritization of different data sources for ingestion into Splunk considering business impact, operations benefit, level of effort / timing. Performed validation of new data sources - completeness, accurate representation of source logs, timely indexing, etc. Frequent interaction with Data Engineering and DevOps required.Served as the SME within Service Operations on Splunk queries and a SME on many of Ring's complex data sources. Created and conducted weekly data analytics forum to advance team skills.

Frisco, Texas, Us

Managed team responsible for all company reporting and data analytics functions: core financial and marketing, data driven quality, network performance, user reporting tools, machine learning initiatives.Managed transition from Tableau to Looker reporting platforms. Championed adoption of data lake storage (Redshift, Snowflake) of network performance data.Managed transition of NOC from Splunk to Snowflake / Looker for major network dashboards and alerts.

Frisco, Texas, Us

Created new department within Quality Systems organization to analyze system generated data for quality assurance, post production testing, performance alerting, issue identification, fraud detection, root cause analysis, and problem resolution. Pioneered use of Splunk and SQL queries on raw log data and SNMP data from nearly all network systems (Wi-Fi access points and WLAN controllers, access gateways and captive portal web site, sales and billing systems, complex RADIUS policy servers, many others).

Frisco, Texas, Us

Defined requirements, performed engineering and operations program management, and led successful launch for numerous infrastructure and retail applications and enhancements. Defined, implemented and managed engineering and operations change control processes. Managed PCI and Sarbanes-Oxley compliance initiatives. Led major RADIUS infrastructure migration following wireless ISP acquisition, and development of LBS system for airport TSA queue monitoring.

Responsible for all phases of life-cycle management for carrier-class Wi-Fi mesh communication product line, worldwide regulatory compliance testing and certification, and technical publications. Successfully launched several outdoor and mobile Wi-Fi mesh products.

Defined requirements and managed the introduction of call-center voice and video capture systems and agent quality assurance software. Led development activities of in-house and outside contractors. Managed product QA, professional services, and technical publications staff.

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Defined requirements and managed the introduction of network management software for GR-303/VoDSL gateway and Class 4/5 Softswitch product. Managed numerous partner, OEM, and joint marketing / technology programs.

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Responsible for network management software for ATM switching equipment used in carrier applications.

High-volume HDSL/T1 and related performance monitoring and network management systems.

FTTC access systems, network management software, video service management software.

Melbourne, Florida, Us

Managed successful growth of 15-member firmware/software development team. Developed and trained industry-leading firmware development methodologies. Managed numerous on-time and defect-free development projects.

Melbourne, Florida, Us

Developed software/firmware for telecommunications test equipment. C, Pascal, FORTH, various microprocessor assembly languages, hardware/software integration tools.