Steven Coles, Cpp.Apmp Fellow Email and Phone Number
United States
Steven Coles, Cpp.Apmp Fellow's Location
United States, United States
Steven Coles, Cpp.Apmp Fellow's Contact Details
Steven Coles, Cpp.Apmp Fellow work email
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Steven Coles, Cpp.Apmp Fellow personal email
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Steven Coles, Cpp.Apmp Fellow phone numbers
About Steven Coles, Cpp.Apmp Fellow
I am driven by helping people and organisations succeed in their work and thrive in their career. I do this by intensifying their impact on corporate goals and strategic imperatives, challenging the status quo, and elevating the status of the people I work with within the leadership of every organisation I touch.I combine and apply my skills as a Customer Success leader and experience as an APMP-Professional certified bids and proposals practitioner, underpinned by 22+ years of experience as a leader and individual contributor – orchestrating winning bids and proposals, building highly-acclaimed proposal centres, and implementing globally successful proposal automation programmes – across the IT, telecommunications, outsourcing and defence industries.Reach out if you want to talk customer success, bid management, proposal management, proposal automation, or rock music. Updates and opinions are my own.Specialties: customer success, bid management, proposal management, people development, bid leadership, team building, bid process, persuasive proposal writing, proposal strategy, proposal automation, knowledge management, Qvidian, content development, business intelligence, opportunity lifecycle management.
Steven Coles, Cpp.Apmp Fellow's Current Company Details
Steven Coles, Cpp.Apmp Fellow Work Experience Details
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Leader, Customer SuccessUpland QvidianUnited States
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Manager, Customer SuccessUpland Qvidian Oct 2024 - PresentAustin, Texas, UsBy fostering an environment of clarity, growth, trust, and collaboration, I ensure that the Qvidian customer success team not only achieve their goals, but exceed them. All in service of our customers.And with a passion for giving our customers that incredible "eureka!" moment, my mission is simple; I help our customers succeed in their business winning mission and thrive in realising their personal goals and organisational objectives. Whether its collaborating on innovative solutions, untangling complex challenges, or being a trusted advisor, I'm here to make our customers wildly successful.As a devoted advocate for customer success, I am focussed on delivering exceptional results for our customers, my team, and our organisation. I firmly believe that the key to success lies in building strong partnerships and providing unparalleled support.
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Senior Customer Success ManagerUpland Qvidian Sep 2023 - Oct 2024Austin, Texas, UsWith a passion for giving our customers that incredible "eureka!" moment, my mission is simple; I help our customers succeed in their business winning mission and thrive in realising their personal goals and organisational objectives. Whether its collaborating on innovative solutions, untangling complex challenges, or being a trusted advisor, I'm here to make our customers wildly successful.As a devoted advocate for customer success, I am focussed on delivering exceptional results. I firmly believe that the key to success lies in building strong partnerships and providing unparalleled support. By fostering an environment of trust and collaboration, I ensure that our customers not only achieve their goals but exceed them.
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Chief Membership OfficerApmp Uk Feb 2023 - Aug 2024Reading, England, GbResponsible for developing the strategies and initiatives that stimulate member engagement, recruitment and retention. -
Past CeoApmp Uk Jan 2022 - Dec 2023Reading, England, GbProviding continuity of leadership for APMP UK and supporting the current Chief Executive Officer. Serving as advisor to the Chapter board, developing and maintaining positive relations amongst the board, focus groups, and members to enhance the Chapter's mission. Provide for the accountability of Chapter leadership.
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Chief Executive OfficerApmp Uk Jan 2021 - Dec 2021Reading, England, GbPlan, manage, and oversee APMP UK’s programmes and operations while ensuring the Chapter’s sustainability. Provide thoughtful and visionary leadership that is inclusive, transparent, and empowering in support of the Chapter’s objectives. Organise and motivate the Chapter board to strategically grow APMP UK’s impact, programmes, and volunteer base to fulfil its mission. Inspire a member-oriented and professional environment in accordance with the Chapter’s strategic plan and drive its implementation.
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Vice Chair & Technology DirectorApmp Uk Jan 2020 - Dec 2020Reading, England, GbAssist and support the Chair in providing leadership to the Chapter, be an adviser and confidante to the Chair in the execution of the role, deputise for the Chair in their absence. Board member responsible and accountable for APMP UK’s technology portfolio, driving the chapter's strategic and organisational planning in support of its mission, policies, programmes and membership.
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Technology DirectorApmp Uk Aug 2018 - Jan 2020Reading, England, GbBoard member responsible and accountable for APMP UK’s technology portfolio, driving the chapter's strategic and organisational planning in support of its mission, policies, programmes and membership.
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Steering Committee MemberApmp Uk Jan 2017 - Aug 2018Reading, England, GbSupporting the APMP UK's Technology Director as part of the chapter's technology directorate.
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Past ChairApmp Jan 2023 - Dec 2023Washington, Dc, UsProviding continuity of leadership for APMP and supporting the current Chair. Serving as advisor to the Board of Directors and Staff, developing and maintaining positive relations amongst the board, focus groups, and members to enhance the Association's mission. Provide for the accountability of Association leadership. -
ChairApmp Jan 2022 - Dec 2022Washington, Dc, UsDelivering a sustainable, premium membership experience worldwide. Plan, manage, and oversee the execution of APMP’s strategic plan. Provide thoughtful and visionary leadership that is inclusive, transparent, and empowering in support of the association’s objectives. Organise and motivate the APMP Board of Directors to strategically grow the association’s impact, programmes, and membership to fulfil its mission. Inspire a member-oriented and professional environment in accordance with the association’s strategic plan, and drive its implementation.
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Vice ChairApmp Jan 2021 - Dec 2021Washington, Dc, UsAssist and support the Chair in providing leadership to the association, be an adviser and confidante to the Chair in the execution of the role, deputise for the Chair in their absence, discharge duties on the association Executive Committee.
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Member Of The Board Of DirectorsApmp Jan 2018 - Dec 2020Washington, Dc, UsAn association member since 2002, I am honoured to serve as an active advocate and ambassador for the Association of Proposal Management Professionals, helping to drive the association's strategic and organisational planning in support of its mission and policies, approving and monitoring the association's programmes and services, and enhancing the association's public image.
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Leader, Client SuccessBroadleaf Global Limited Jan 2021 - Aug 2023I help organisations deliver on their promise of doing what they say they do. All organisations have a "what". Enlightened organisations have a "why". But many organisations have marginalised, misplaced, or mislaid their "how". I work with massive organisations, big businesses, and small companies to help them discover their how, connect it to their why, and balance it with their what to achieve irresistible and lasting momentum, and succeed in their objectives. -
Manager, Enterprise Customer SuccessUpland Qvidian Jan 2018 - Jan 2021Austin, Texas, UsI thrive on making our customers wildly successful, helping them to win more business, more efficiently. This starts with listening to understand their needs, uncover their desires, and recognise their challenges. As a trusted adviser, I collaborate with our customers' proposal practitioners, business leaders and other senior responsible owners to drive the strategic direction of their Upland Software investments, educate and empower their champions, accelerate their time to value, and advocate for their well-being within the Upland Software family.
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Director, Strategic Vertical ConsultingUpland Qvidian Aug 2017 - Jan 2018Austin, Texas, UsResponsible for the development and delivery of sector-specific consulting services, combining my skills and expertise in the discipline of bids and proposals with my domain knowledge across the IT, Telecommunications and Business Services industries. As a subject matter expert in proposal automation, I assist sales through direct client interaction to advance the sales process and help our clients make a successful and sustainable case for change. Maintain market pulse while accomplishing and supporting vertical marketing goals that drive revenue across pre- and post-sales. Primarily focused on our enterprise clients to develop strategy and go-to-market, reporting to the Vice President of Consulting Services.
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Head Of Proposal ManagementVerizon Enterprise Solutions Apr 2012 - Jul 2017Basking Ridge, Nj, UsDesigned and deployed bid management, proposal development and knowledge management processes. Responsible for the inception, implementation and evolution of Verizon’s globally successful proposal automation platform. Attracted and retained top talent. Created and led Verizon’s "Strategic Services Proposal Management Group", the firm's high-performing, trans-Atlantic team of bid and proposal professionals responsible for crafting winning, multi-million dollar bids and proposals that sell Verizon’s cloud, security and professional services propositions. Achieved double-digit growth in win rates. -
Proposal Development ManagerVerizon Enterprise Solutions Aug 2008 - Apr 2012Basking Ridge, Nj, UsCreated multi-million dollar winning bids and proposals for Verizon’s security solutions to clients in the finance, retail, utilities and government sectors. Managed cross-functional, multi-disciplinary, geographically dispersed bid response teams to deliver compliant, responsive and differentiated offers.
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Manager, Global Bids & Proposals GroupRsa Security Jan 2001 - Aug 2008Burlington, Massachusetts, UsGlobal responsibility for RSA's Bids & Proposals group, leading a team of UK- and US-based proposal professionals in the delivery of a comprehensive, first-class proposal service for the EMEA, AP and US geographies of RSA, The Security Division of EMC. This included cradle-to-grave management of all aspects of the tender process, from PQQ through RFI, RFP, BAFO, eProcurement and eAuction. -
Marketing Communications ManagerSerco 2000 - 2001Hook, Hampshire, GbMarketing Communications Manager for the European arm of this prestigious task management company, with the principal responsibility to improve the efficiency, effectiveness and impact of bids and proposals across the SEA business unit. -
Bid Logistics ManagerBae Systems 1996 - 2000London, GbEstablishing bid facilities and logistics, leading bid development and proposal production, resource and sub-contractor coordination, development and monitoring of the bid process, providing bid planning and process support, storyboarding, proposal authoring, co-coordinating internal reviews, approval gates and bid deliverables, leading daily team briefings, software coaching.
Steven Coles, Cpp.Apmp Fellow Skills
Proposal Writing
Rfp
Cloud Computing
Management
Cross Functional Team Leadership
Security
Pre Sales
Managed Services
Solution Selling
Content Management
Professional Services
Enterprise Software
Team Leadership
Qvidian
Project Bidding
Strategy
Team Management
Knowledge Management
Crm
Proposal Management
Saas
Persuasive Writing
Managed Security Services
Bid Process Management
Requirements Analysis
Sales Presentations
Project Planning
Document Design
Bidding Process
Storyboarding
Analysis
Process Management
Competitive Analysis
Process Improvement
Cloud Security
Tender Management
New Business Development
Proposal Creation
Forecasting
Information Management
Business Transformation
Planning
Virtual Teams
Structured Authoring
Swot Analysis
Opportunity Assessments
Managing Others
Account Management
Customer Success Management
Customer Advocacy
Rfi
Information Research
Lessons Learned
Steven Coles, Cpp.Apmp Fellow Education Details
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Reading College Of TechnologyComputing
Frequently Asked Questions about Steven Coles, Cpp.Apmp Fellow
What company does Steven Coles, Cpp.Apmp Fellow work for?
Steven Coles, Cpp.Apmp Fellow works for Upland Qvidian
What is Steven Coles, Cpp.Apmp Fellow's role at the current company?
Steven Coles, Cpp.Apmp Fellow's current role is Leader, Customer Success.
What is Steven Coles, Cpp.Apmp Fellow's email address?
Steven Coles, Cpp.Apmp Fellow's email address is st****@****ess.com
What is Steven Coles, Cpp.Apmp Fellow's direct phone number?
Steven Coles, Cpp.Apmp Fellow's direct phone number is (800) 272*****
What schools did Steven Coles, Cpp.Apmp Fellow attend?
Steven Coles, Cpp.Apmp Fellow attended Reading College Of Technology.
What skills is Steven Coles, Cpp.Apmp Fellow known for?
Steven Coles, Cpp.Apmp Fellow has skills like Proposal Writing, Rfp, Cloud Computing, Management, Cross Functional Team Leadership, Security, Pre Sales, Managed Services, Solution Selling, Content Management, Professional Services, Enterprise Software.
Who are Steven Coles, Cpp.Apmp Fellow's colleagues?
Steven Coles, Cpp.Apmp Fellow's colleagues are Brian Mccoy, Alex Kozlovsky, Mike Crusham, Brandi Beckstead, Calvin Ford, Geoffrey Base-Smith, Ted Crowley.
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