Steve Costello, Uxmc Email & Phone Number

St. Louis, MO, US

St Louis, Missouri, United States

• Lead, build, and mentor teams of UX designers and architects delivering exceptional business- and user-oriented results. Focus areas include overseeing requirements and driving strategic growth for multiple client.
• Ground-up redesign of a call center application at a major pharmaceutical benefits manager utilized by nearly 10,000 call center agents as well as pharmacists, escalation specialists, and clients, ultimately servicing.
• Redesigned contracting and rebating platforms used by major healthcare provider, decreasing processing times and increasing fidelity of data entry.
• Consulted on mobile-first greenfield design of startup fintech web application, creating the design system as well as multiple complex workflows for mortgage inception and financial document submissions.

St Louis, Missouri, United States

Saint Louis, Missouri

Saint Louis, Missouri

Maplewood, MO

• Created engaging, intuitive user interfaces for high-volume B2B and B2C eCommerce websites and a complex internal system. Duties included user research, wireframes and prototypes, user testing, advocating for internal.
• Redesigned ecommerce websites with an emphasis on mobile usability, contributing to a 124% increase in mobile conversions, an 87% increase in desktop conversions, and a 58% decrease in bounce rates.
• Designed Easy Add Tights feature, an innovative tool that enables users to easily add dance tights to their order, resulting in a 107% increase in tights sales year-over-year and reducing time on task by several hours.
• Created an online product video catalog giving the user an improved product exploration experience while saving the company over $100K per year in DVD creation and shipping costs.
• Created Product Wall, a highly-interactive tool used by the costume design and merchandising departments to gain high-level insight to current and future product lines. This tool replaces printing hundreds of.
• Developed the Product Ranking Application, giving the merchandising department the ability to rank the visual order of products across multiple platforms using an intuitive drag-and-drop interface. Reduced time it took.

Greater St. Louis Area

Redesigned all public web sites, creating a holistic look-and-feel that generated brand consistency across all domains. Created shared design and static resource framework for use on all sites, simplifying the process of rebranding sites of companies acquired by Stifel.Developed sites with three-tier, service-oriented architecture (SOA), securing all data.

Swansea, Illinois

I worked on the MonsterCommerce application, a turnkey eCommerce solution targeted at small-to-medium businesses. The majority of my efforts were focused on the administrative panel interface, where the store owner managed their online store. I simplified complex tasks such as the management of domestic and international shipping options.Additionally, I.

Greater St. Louis Area

Designed, developed, and delivered a global invoice tracking application bringing Reuters into compliance with the Sarbanes-Oxley Act of 2002. Coordinated efforts with international users to meet exacting requirements and a strict Federal deadline. Demonstrated initiative by assuming technical responsibility over the Reuters–St. Louis intranet site within.

Greater St. Louis Area

Assisted in transiting all public sites to XHTML, with a significant focus on creating accessible sites for the numerous clients with disabilities.Converted acquired company sites to Express Scripts branding requirements.

St. Charles, MO

Primarily worked on troubleshooting and repairing desktop computers, laptops, and networks on- and offsite. Assisted in website development for several clients, including the redesign of Pearl's own website.

USS Dwight D. Eisenhower (CVN-69)

Responsible for the maintenance and repair of over $45 million worth of electrical equipment relating to the aviation fueling system, including pumps, controllers, electrically-operated valves, pump room control panels, and tank level indicators. Maintained all exterior electrical equipment including flight deck lighting, aircraft warning lights, and.