(1) Daily high-quality customer services across multiple support platforms (e.g. email, livechat, phone) concerning pre-sales & after-sales issues透過多方平台(如：電子郵件、hubspot、電話)提供每日高品質售前及售後客戶服務(2) Collect and consolidate feedback from customers, identify problems sources and find speedy solution to improve user journey蒐集彙整客戶意見、判定問題來源並找出快速解決方法改善用戶體驗(3)Assist in market research and analysis with internal parties協助行銷部門市場研究並與內部團隊客戶服務分析(4) Build loyalty among users and expand the client base建立客戶品牌忠誠度與拓展客源(5) Help improve standard operation flow and assist in any ad-hoc project when necessary協助改善標準作業流程，必要時提供各類專案臨時交辦任務

1) 國外城市代表、講者接待及邀約2) 一般行政庶務3) 專案進度執行管理4) 會展餐飲籌辦5) 城市背景資料研究Jan.2020-May.2020Intercon Convention Management ConsultancyKaohsiung City, TaiwanProject Executive for 2020 Global Harbor Cities Forum(Based in Meeting & Event Promotion Office of Kaohsiung City Government)1) Invite and receive the oversea city representatives and speakers2) General administration and affairs3) Project management and execution4) Forum catering management5) Research and background study in participated city

1) 進出口貨物追蹤查詢2) 電話接聽客戶服務3) 進出口貨物安排4) 進口貨物處理及郵件分發5) 一般行政庶務6) 進口帳務處理Mar.2016-May. 2017Aramex International Express and Logistics Ltd., Kaohsiung Branch, Kaohsiung City, Taiwan.Customer Care and Shipment Tracking Agent Customer Care Dept.1) Inbound and outbound shipment tracking 2) Telephone customer care and support services3) Answer and reply the calls from the customer leaving messages to the relevant supervisor when necessary4) Inbound and outbound operations arrangement Classify and distribute mails and packages5) Organize inbound shipment6) General administration and import accounting (import duty, COD freight amount, and…etc.) management

1) 接聽各家廠商(工廠)電話，並協助諮詢、回答問題、留話給相對應的主管2) 各廠商文件翻譯(各廠商作業指導書、教育訓練ppt、宿舍外勞行政文件，如：扣款公告、暫扣定存、交通車時刻表、宿舍公告....等)3) 宿管師與外籍同仁的溝通橋樑：現場即時口譯或是筆譯菲籍同仁回報的問題及建議，並回報宿舍管理師協助處理。4) 郵件收發分配5) 打電話向產線主管回覆外籍同仁出缺勤狀況(請假、早退後回宿舍情形、就醫情形、出勤狀況......等)6) 菲籍同仁交通車出勤點名7) 行政庶務，如：分發居留證(ARC)或其影本、護照簽證、宿舍公告及注意事項廣播.......等8) 於無宿舍管理師及菲籍管理員的情況下，協助處理宿舍事務。Jul.2014-Feb.2015Champion Manpower Service Ltd., Tainan Branch, Tainan City, Taiwan.English Coordinator to Filipino Worker and Office AssistantDormitory Administration Dept.1) Answer and reply the calls from contracted companies leaving messages to the relevant supervisor when necessary.2) Translate documents (operation instruction, employee training ppt slide, and notice from dormitory administration like TDA regular deduction, shuttle bus schedule, and dorm activities…etc) to English3) Help the supervisors of dorm administration Dept. to communicate with Filipino employees of all contracted companies4) Classify and distribute mails and packages5) Help the Filipino employees to contact their immediate supervisors when being uncomfortable or unexpected matters occurs and inform them about their conditions after treatment and attendance before going to work6) Attendance check before boarding the shuttle bus to work and file up the result on the computer for follow-up7) General dormitory administrative assignments including distributing ARC and copies, passport and visa, posting the relevant notices, making announcements on PA system.

1) 廠內菲籍外勞管理2) 即時口譯、教育訓練、約談(返菲休假、離職、獎懲....等)、作業宣導3) 協助廠內人員與菲籍同仁溝通4) 駐廠文件翻譯(作業指導書、書面宣導資料、教育訓練ppt....等)5) 菲籍同仁行政事務(請假、薪資問題、在台生活適應....等)6) 作為人力仲介(宿舍端)與廠內傳達資訊的窗口Oct.2013-Jul.2014Champion Manpower Service Ltd., Tainan Branch, Tainan City, Taiwan.English Coordinator to Filipino Worker (Dispatched to Innolux Ltd., Tainan HQ)Dormitory Administration Dept. 1) Translate documents (operation instruction, employee training ppt slide, company notice…etc) into English2) Coordinate Filipino employees3) Immediate/Simultaneous interpretation such as Filipino employee training, production notice (pre-work meeting), and regular interview (leave application, resignation, contract termination, and disciplinary actions and rewards)4) Help the on-site Taiwanese supervisor to communicate with Filipino subordinates5) General administrations to Filipino employees such as leave application, monthly salary problem, and other relevant issues…etc.

1) 協助內外場2) 旅客諮詢3) 客房服務4) 接待旅客5) 一般行政庶務Apr. 2013-Jun.2013Kindness Hotel, Liou He-Chi Xian Branch, Kaohsiung City, Taiwan.ConciergeReception Dept.1) Traveling guidance and tourist assistance 2) Room service3) Reception and front desk assignments4) General hotel affairs