Chief of Staff for Hospitality Engineering VP with 600+ global resources and Engineering leader for Atlanta teams.* Partnered with global teams to deliver new functionality and rebrand Silver restaurant point-of-sale (POS) as Aloha Cloud for major re-launch. Ensured success by developing status tracking dashboards and facilitating daily global stand-ups.* Enabled leadership to manage teams more effectively by establishing and publishing departmental metrics (e.g., internal and external defects, say / do ratio, support SLAs, releases, hotfixes, and system availability). Hired and trained data analytics staff.* Managed program to develop white label version of Silver POS for large banking customers. Leveraged global development teams and coordinated with product management to ensure client requirements were prioritized. Spearheaded efforts related to SDLC, architecture, security, and disaster recovery audits.* Directed global team developing products for quick service restaurants and venues / stadiums. Improved product quality, which led to successful support of 2020 Super Bowl and first generally available release for venues in 2 years.

Directed agile release train (SAFe) to provide common platform, enabling consistent integration across all Cox Automotive applications. Capabilities included user authentication, single sign-on (SSO), identity and access management (IAM), and API authorization.* Built next-generation SSO system for all dealer-facing retail and media applications, enabling high availability and 100% user adoption. Coordinated enablement and rollout across business units (AutoTrader, Dealer.com, Dealertrack, Kelley Blue Book, vAuto, VinSolutions, Xtime).* Coordinated quarterly planning with release train engineer (RTE) and collaborated with other agile release trains (ARTs), effectively managing cross-business unit dependencies and maintaining a realistic roadmap for products and features.* Drove product maturity assessment for delivery stream in conjunction with corporate Product Center of Excellence to baseline current capabilities and develop action plans for improvement.

Consultant to Cox Communications in Program Manager / Engagement Manager / Agile Coach / Scrum Master roles. Co-led Software Architecture and Engineering line of service for Atlanta branch of DBS.* Managed program to implement enterprise API gateway, convert 80+ legacy web services and applications to new strategic platform, and migrate 40+ client applications to new systems. Established weekly status report and scoreboard with clear view of risks, issues, and progress against long-term plan.* Drove critical project to develop billing and ordering systems (BSS) for new “over-the-top” product, enabling streaming video capabilities to non-subscribers.* Initiated and managed high-profile, fast-paced program of business and technology efforts to deliver gigabit speed data services and products (Gigablast) to cable subscribers. Maintained roadmap and consolidated project plan across all workstreams, from product development to go-to-market activities.

Directed product development strategy, standards, governance, and enterprise architecture for teams in US and Tunisia with product management and data science groups. Products included "big data" retail analytics applications and cloud services for large retailers.* Defined architecture and technology stack for new product line of multi-tenant SaaS applications, hosted on AWS, with retailer analytics capabilities (e.g., planning, assortment, pricing, promotions, forecasting).

Offered consulting services, including project management, technology leadership, and organizational assessments.* Guided Predictix / LogicBlox software engineering and product development teams building proprietary databases and cloud-based "big data" analytics applications hosted on AWS for major retailers.* Developed strategy as VP of Technology with VisiKard executive leaders, implemented Agile best practices, and managed team in Vietnam building social / local / mobile iOS and Android apps with incentives, coupons, and gift cards.* Performed assessment of software development platforms, staff, and Agile methodologies for audio-visual consulting firm.

Directed all technology functions, including architecture, application stack, development, operations, and vendor selection (PaaS and SaaS cloud hosting, SMS texting, payment processing) for innovative ticket resale app and payment solutions.* Personally developed and launched MeetMeTix.com, a consumer-facing mobile web application with responsive UI design, SMS texting, and mobile payments for peer-to-peer ticket resale market. * Applied for patent for innovative SMS-based anonymous text and payment process.

* Conducted assessment and delivered recommendations for a Matrix Resources client, a $500M+ food industry company, focused on business-critical applications, IT staff, software development practices, and business continuity.

(Manheim, a division of Cox Enterprises, is the world’s largest provider of vehicle remarketing services. In 2010, Manheim handled nearly 10 million used vehicles, facilitating more than $50 billion in transactions.)* Managed IT relationships and solution delivery for Corporate Communications, People Strategies / HR, and International business groups. Directed IT Project Office, Intranet / SharePoint development team, and Business Intelligence / Data Warehouse development team.* Developed new corporate intranet to improve communication and collaboration during business transformation using Jive Software social media tools and Microsoft SharePoint. Project included $2.5M budget and 100+ people.* Directed program to implement strategic Business Intelligence tools, including Oracle Financial Analytics (OFA) and Project Analytics (OPA) using OBIEE, and to retire deprecated systems and transition users successfully. * Established HR shared service centers with infrastructure, applications, and support on east and west coasts, which resulted in yearly savings of over $2M.* Established Project Manager and Business Analyst training curriculum and best practices forum to improve vendor management and outsourcing effectiveness.

* Managed IT relationships and solution delivery for International business units. Directed international web development team, off-shore outsourcing partner, and matrixed engineering and support resources.* Established governance and support models to improve transparency and reduce response times. * Directed development and support of 30+ e-commerce websites in 14 countries.* Developed an internationalized, multilingual Simulcast product and rolled out to Europe, Australia, China, and Thailand. Simulcast provides real-time online audio, video, and bidding for live auction events.* Led career development initiative and established standard competency-based job descriptions, job families, career paths, training, interview guides, and compensation packages for all of IT.

* Directed development and support of web, desktop, and mobile applications and services for Manheim, partners, and clients in US, Australia, China, and Europe. Cross-functional teams included 100+ on-site and off-shore resources.* Directed development of enterprises solutions and common services, including SOA assessment, identity and access management, legacy system integration, databases and data warehouse, software components, web services, project management procedures, and development tools and standards.

(Manheim Interactive was an internet startup / spin-off of Manheim Auctions that focused on e-commerce and wholesale vehicle remarketing services for the automotive industry.)* Developed and executed technology strategy, including product governance, project prioritization, budgeting, staffing, and training. Reported directly to COO.* Directed development and support of web, desktop, and mobile applications for Manheim, partners, and clients in US, Australia, and Europe.* Managed major technology transition from 2-tier Perl/CGI web platform to multi-tier J2EE platform, including training and development of MVC (model-view-controller) framework to improve development velocity as web development tools continued to mature. * Implemented a gated product development process to ensure repeatable project success using principles of CMM, RUP, Scrum, and Agile methodologies. * Established standards and best practices, including source code control, automated builds, continuous integration, smoke tests, knowledge repository, usability testing, and daily stand-up meetings.

* Managed team of 30+ people that developed and supported all web, desktop, and mobile applications for Manheim, partners, and clients. Helped guide rapid growth of online technology organization.* Developed Manheim Online (www.manheim.com), a wholesale used car dealer website, which sells over $1 billion in vehicles per year and was named one of the Top 10 e-commerce sites (along with eBay and Amazon) in 1998 by PC Week.* Developed numerous B2B and B2C websites for clients in the automotive industry, including Ford Pre-Owned, GM DriverSite, and an inventory management system that became a standard for the auto auction industry. * Developed early prototypes of AutoTrader.com (initially called “Buy-A-Car”) and advised startup company’s management and technology teams.* Architected and developed dynamic web page templating system to separate code from content before mature tools (like Perl Template Toolkit) existed.

(Intellimedia Sports was a consulting firm that developed multimedia sports instructional products. After a name change, Intellimedia Commerce provided e-commerce website development services.)* Identified opportunities, prioritized client projects with management team, managed client relationships, and directed product development team.* Developed e-commerce web applications for Heineken, ValuJet, Used Car Network, Manheim Auctions, and other clients. * Developed cross-platform multimedia CD-ROM products for ESPN and CNN, including "Winning Hoops With Coach K", "Let's Play Soccer With Mia Hamm", and "Lower Your Score With Tom Kite".* Diagnosed quality issues and engineered solutions to allow release of CD-ROM products.

(Iterated Systems was a startup company that developed fractal-based image and video compression technology. Later renamed as MediaBin and subsequently acquired by Interwoven.)* Held numerous technical and management positions while helping company grow from 5 to 60+ employees.* Developed commercially available software products, including applications and developer kits for fractal image & video compression, image processing, and multimedia authoring.* Developed custom image compression library for use by Microsoft in first edition of Encarta, the multimedia encyclopedia on CD-ROM.

* Managed team developing an interactive advertisement design system to increase sales of Yellow Pages ads.

* Responsible for managing customer expectations, requirements, proposals, pricing, and delivery.* Designed and developed cross-platform business applications, including employee database, incident management, and financial systems. * Developed code generator to reduce development time of typical business applications by 80%.

* Consultant to BellSouth Information Systems, designing and developing business applications.