Steve Cunningham Email & Phone Number

Brisbane City, Qld, Au

Gold Coast, Queensland, Au

Leadership across the information technology capabilities including infrastructure, operations, governance, and risk.

Centrado is a strategic, GRC and Digital Advisory organisation working with small-to-medium enterprises (SMEs) throughout Australia.I am particularly proud of delivering the launch of new services for Risk, Compliance and Governance across the technology and cybersecurity fields, contributing to increased capabilities and organisational growth.

Rolling Meadows, Illinois, Us

In this role, I am chiefly responsible for providing specialist GRC advice and services in the delivery of third-party risk alignment to global standards, and ongoing IT risk management across a range of initiatives; and for developing and delivering a range of IT Security capabilities.Notably, I have already increased the IT Risk management maturity capability through the alignment of the cybersecurity compliance and the enterprise risk management frameworks. I have also successfully leveraged in-house IT security expertise to introduce Cyber Insurance practice capabilities.

Brisbane, Queensland, Au

I provided specialist IT Management and Professional services for the transition of IT systems, processes and management capabilities covering digital transformation and realignment as part of Machinery of Government (MoG) transition across three former government agencies. I am particularly proud of realigning the Finance and Human Resources ERP systems, IT Managed Services, IT Management and Governance capabilities as part of the merger of two government agencies, reducing complexity and the time to activation. Further Achievements• Conducted a review and completed an SAP Finance System options assessment to meet Agency requirements and ensure alignment with Whole of Government (WoG) approaches.• Identified, reviewed and aligned IT governance, budget estimates, reporting and portfolio management capabilities towards Business and Corporate Partnership and WoG mandated requirements. • Identified key IT security and risk management elements improving agency reporting and the visibility of overall ICT risks.

Brisbane, Queensland, Au

Responsible for the management of the Technical Delivery Team across Australia and the Philippines covering Managed Services, Data Centre Operations and Professional Services for over 140 clients.Liaising with our key vendors including D-Link, Microsoft, Nutanix and Storagecraft in the delivery of solutions across several industries including Education, Construction, Local Council, Finance and Retail.

Nudgee, Queensland, Au

I was chiefly responsible for engaging and developing business and technology strategies, roadmaps and architecture; providing specialist advice and service excellence for clients across a range of customer-centric organisations; and strategic direction initiatives and executive leadership as a senior member of the Transformation Leadership Team.Some highlights of this tenure include streamlining business processes and capturing lost revenue by aligning siloed business unit financial models. I also developed and implemented a transformation-aligned Technology Roadmap, resulting in a Digital Transformation Strategy and the realisation of significant cost-saving initiatives across a range of areas.Further Achievements• Implemented the alignment of service stream business units towards an IT Business Partner model, creating a consolidated approach to IT Service Delivery, eHealth solutions, and business innovation and streamlining digital maturity to leverage emerging technologies.• Created software licence and IT operational savings through the development and implementation of a partnership approach to vendor management.• Reviewed and implemented critical Microsoft solutions and transitioned to an Office 365 capability providing improved remote accessibility and the management of critical data management services.• Implemented an ICT Security Programme aligning organisational capabilities with the ISO 27001 IT Security Management standard ensuring improved performance metrics for the Confidentiality, Integrity and Availability of critical data.

Brisbane, Qld, Au

Engagement for Information Technology Transitions Services in the merger of Richmond Fellowship QLD and Mental Illness Foundation QLD through the development of:• An agreed IT Transition Plan, IT Strategic plan and Technology Roadmap;• Identification of key business technology outcomes through the execution of IT due diligence;• Review of ICT Managed Services, and;• Alignment with the IT Transition Plan and agreed IT strategy.

Eight Mile Plains, Head Office, Au

Sydney, Nsw, Au

I provided trusted advice and direction to the Organisational Capability, Change Management and Continuous Improvement leadership in the delivery of IT Service Management and strategy across public and private health arenas. This included reviewing key business technology capabilities.Notably, I executed the end-to-end development and implementation of an ICT Service Improvement programme encompassing works delivering an over-25 per cent improvement in the performance and quality of ICT services delivered to the Agency.Further Achievements• Guided the IT Business Process Maturity Assessment of key IT processes across the agency.• Provided knowledge transfer on PMO creation and Project Management capabilities covering business process maturity, risk management and system delivery.• Developed a Data Loss Prevention plan covering Confidentiality, Integrity and Accessibility through the identification and implementation of a range of IT Cybersecurity controls including two-factor Authentication, mobile device management and policy creation.

I guided the executive and board for 120 locations across Queensland: directing business system capabilities, IT strategy, resource planning, budget, and operational initiatives and delivering IT infrastructure and regional IT services. I also aligned and integrated core business technologies and processes within the NDIS business transformation capability.A highlight associated with this role was developing and implementing an ICT Strategy incorporating a digital transformation programme of works that delivered a 50 per cent improvement in the performance and quality of ICT services delivered to clients.Further Achievements• Established key business transformation technology capabilities through integration with HR, Financials, Office 365 and Community Services Care management systems to meet the needs of the federally funded NDIS initiative whilst maintaining the continuity of ongoing services to staff and customers.• Delivered a 15 per cent productivity gain across key business support functions by establishing and directing the transition to an organisational-wide IP Telephony solution incorporating video, presence, customer-focussed Wi-Fi and an improved data network capability within the local and wider area.• Drove business-critical system cloud transition capabilities to MS Dynamics covering customer and staff functions within HR, Payroll, Intranet and CRM solutions.• Developed key Vendor Management capabilities through the realisation of integrated partnerships and the implementation of the IT Lifecycle Management Plan.

Canberra, Act, Au

I was primarily responsible for leading and managing service improvement programmes providing innovative, responsive and accountable client information management, information systems and technology services. I also managed the ongoing strategic and operational performance of RFDS ICT.I am particularly proud of defining and leading the ICT strategic direction from 2010 to 2015, improving productivity and reducing overall ICT expenditure by 15 per cent. In addition, I implemented a programme of digital transformation improving user experience by 20 per cent, savings of over 15 per cent and a significant reduction in business operational costs.

Homebush, Nsw, Au

(Australia’s 11th Largest Credit Union with over $1Bn in assets)Key Accountabilities:• Provide high-level strategic and tactical advice to the CEO and Board of Directors on ICT governance, strategic direction, policy and portfolio planning. • Lead and manage a diverse technical team of 7+ staff in the delivery of ICT services.• Develop and drive effective and productive partnerships with executive management, project teams, service providers and departmental staff.

Sydney, Nsw, Au

Federal Funded entity developing standards for the exchange of health information.

Key Accountabilities• Advice on the strategic leadership, direction and management of information technology infrastructure.• Coordinating with business departments to provide system solutions and to co-ordinate the provision of quality services and support for corporate ICT technology.• Ensuring the technology underpinning core applications is robust, adequate and maintainable and has appropriate disaster recover abilities.• Management and co-ordination for the provision, support and development of the IT infrastructure.• Management and co-ordination for the IT Services team including individual development and technical direction.

Key Accountabilities• Providing direction for the strategic application of current and emerging network and communications technologies to support QML business objectives.• Leadership in the development and maintenance of QML’s technical infrastructure and ICT Service Delivery.• Ensuring the development, implementation and review of ICT systems, policies and procedures.• Managing the delivery of technical projects to meet current and emerging network and communications technologies to support QML strategic plan.• Management of the organisations communications network, ICT infrastructure and business critical systems.

Brisbane , Qld, Au

One of the largest QLD State Government Agencies – 3000+ staff leading a team of 35 staff across desktops, infrastructure, service desk and networks.

Specialised Aviation Services Company providing technical advice and airborne systems expertise to a range of national and international customers.

Canberra, Act, Au

Management and leadership across Information technology and telecommunications systems.

Masters, Ict/Business Process Management

Diploma Of Business – With Royal Australian Navy And Nsw Tafe

Diploma Of Engineering – Communication Systems – With Royal Australian Navy And Nsw Tafe

Diploma Of Project Management