Steve Custer Email & Phone Number

Tuttle, Ok, Us

Tuttle, Ok, Us

is a world-leading design firm where creativity is king! I'm improving security and rigor without negatively impacting productivity.• Proactively performed network scanning, vulnerability assessments and security audits.• Identified and initiated corrective action related to security incidents, violations, and insider threats.• Implemented Windows GPOs to meet CSC 20 guidelines.• Performed in-house pentesting.• Performed routine system patching for Windows and Linux.• Administered SCCM.• Managed Nutanix servers.• Created scripts and tools to simplify security and systems administration tasks.• Developed technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.• Correlated data from multiple sources for incident analysis.• Integrated SCCM with other tools to speed issue remediation.• Contributor to and major stakeholder in Incident Response Plan.• Created and delivered security awareness training and materials to the enterprise.• Formulated and implemented policies, procedures and standards relating to system security that encourage secure working and protection of data.• Researched and implemented new security technologies.• Planned amd implemented Information Security policies, application security, and access control (including RBAC).• Created and implemented NIST 800-171 inspired Information Security program.• Exhibited strong technical leadership and collaboration with other team members in remote office locations.• Lead, mentored, and advised help desk, developers, and systems engineers in best security practice.

Seattle, Wa, Us

HomeStreet is a ten-state regional bank based out of Seattle, WA. I was recruited directly from Mutual of Enumclaw to head up their newly-formed Client System Engineering team. I led a team of five as we coordinated with other business groups to design and implement automation of onboarding/offboarding, standardized device configuration, and other critical business projects. Some of these projects included:• Developed standard Windows 10 Task Sequence.• Implemented in-place reimage for upgrading remote sites.• Implemented configuration management for consistent experience across devices.• Implemented modern MDM/EMM policies for MaaS360 based on the CIS benchmarks.• Ground-up rework of GPOs for users and client devices to simplify and secure the environment.• Managed and directed projects when no Project Manager was available.

Enumclaw, Wa, Us

Responsible for design, implementation, and maintenance of all technology devices, tools, and standards for the mobile and desktop environment including software distribution, product lifecycle management, end point protection, security, collaboration tools, and mobile device strategy. This role is largely responsible for evaluating and defining hardware standards, engineering enhancements to the standard platforms, implementation of policies and procedures to ensure consistency with global technology standards, industry best practices and regulatory requirements- Maintain client hardware standards including client configuration, image management, and hardware evaluation- Support and manage wireless infrastructure- Determine and manage mobile device standards, client platforms, and management tools/processes- Collaborate with other IT groups and manage client systems as they relate to internal Infrastructure: MS Exchange, Active Directory, DNS, DHCP, remote connectivity VPN, VoIP, fax, print services, and mobile device management- VoIP phone system support- Identify internal process and automation improvements and deploy scalable technical solutions- Manage transition plans for major upgrades or patches- Distributing software to all users- Implementing technology required for new offices we open, planning and implementing office moves as necessary- Diagnose and investigate unique and complex system problems- Propose, design, and implement enhancements and additions to current environment- Participation in vendor selection for IT services and equipment- Present technology roadmaps to members of technology leadership as well as business partners

Renton, Washington, Us

See description of my time at Mutual of Enumclaw.

Boston, Massachusetts, Us

Managed user and computer accounts on various platforms including Windows 2003 AD domain. Led a team that performed rapid deployment of workstations utilizing the latest industry tools available. Performed Tier II support of PC hardware/software specializing in the removal of malware, patch management, software installation, and hardware configuration management. Responsible for setup and administration of desk phones and voice mail on Nortel PBX. Expert knowledge of Windows 95 through Windows 7, Windows Server 2000 through 2008, Microsoft Office, Nortel Contivity VPN client, Checkpoint Endpoint and FDE, Lotus Notes, pcAnywhere, IBM and HP laptops, Symantec Ghost.- Improved incident resolution time by tutoring help desk staff.- Created documentation for technical and non-technical users resulting in a large reduction of help desk trouble tickets.- Streamlined existing support processes to improve problem resolution time.

Lübeck, Schleswig-Holstein, De

Led nationwide deployment and upgrade teams at client sites across North America. Installed and maintained Windows NT/2000 Sybase ASA servers. Responsible for training team members on all aspects of product deployment and support. Created documentation with detailed installation and troubleshooting procedures. Deployed workstations using Norton Ghost. Utilized knowledge of Windows NT and Windows 2000, Sybase Adaptive Server Anywhere, Dell and Compaq servers, pcAnywhere, and Norton Ghost.- Specified, installed, and supported engineering test lab enabling the company to greatly improve quality and reliability of their product.- Streamlined deployment procedures to reduce average on-site time by 20%- Trained non-technical employees on deployment and support processes, enabling the company to increase the number of customers using the product.

Lübeck, Schleswig-Holstein, De

Installed and upgraded user-level PC hardware and software. Implemented file, print, and FTP servers for internal users. Administered network users, file shares, and printers. Interacted with vendors to resolve service issues. Created documentation for end-user consumption. Utilized knowledge of Windows 95 through Windows 2000, HP and Dell laptops, IBM, Dell, and HP PCs, pcAnywhere, dial-up networking and VPN, SAP GUI, Lotus Notes, Adobe Acrobat, Solidworks, and Dell Servers.- Developed “Home Install CD” enabling users to quickly and easily install security and VPN applications for remote access on their home computers.- Took on the role of “Mentor” for newly hired employees which accelerated their competence and productivity.

Bachelor Of Science - Bs, Information Technology

As, Engineering

Engineering